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Guiding you through injury claims

Knowing what to do next is crucial when a worker is injured on the job.

We’ve guided thousands of NSW government employers and agencies through the claims process, helping them fulfil their responsibilities while ensuring their teams get the care and support they need to return to work safely.

This page explains how to get started and make a claim. If you have any questions, we’re ready to help.

Get started - report an injury

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Online claim lodgement and management

Workers and employers can now submit and manage workers compensation claims online click here for more information.

Making a claim

Forms and guides

When an injury happens you want to feel prepared in supporting your employee. Here you can find useful resources to support the process. 

News & Community

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Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Navigating psychological injury investigations (30min spotlight session)

This practical session equips employers to confidently navigate psychological injury investigations in the workplace. Participants will learn how to approach sensitive matters, gather reliable information, and meet legal and ethical obligations. The session covers best-practice techniques for identifying contributing factors, conducting fair and impartial investigations, and supporting affected employees. Attendees will leave with practical strategies to manage risk, handle complex cases, and promote a psychologically safe work environment.
Host : Procare

Fundamentals of injury management and return to work planning

This session provides an overview of injury management and return to work principles, including employer obligations, communication practices, and recovery planning. Participants will gain practical knowledge to support injured workers, promote recovery at work, and contribute to positive health and business outcomes through effective workplace rehabilitation practices.”
Host : PHSA

Workers compensation: National updates and insights

This session provides employers with an update on key issues impacting workers’ compensation schemes across SA, NSW and VIC. It covers emerging trends, external drivers, and legal developments, and outlines the practical implications for employers. Participants will gain insights to help navigate change, manage risk, and respond effectively across jurisdictions.
Host : Internal

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Leading your team through change

Leading a team through change calls for clarity, confidence, and a deep understanding of how people respond when their world shifts. This workshop explores practical ways to guide others with steadiness, empathy, and purpose during periods of uncertainty. Participants will discover how to communicate direction, maintain trust, and keep momentum even when circumstances evolve rapidly. The session equips leaders with adaptable strategies that help teams stay engaged, resilient, and ready for what comes next.
Host : IPAR

The hidden liability: Psychosocial risk and executive accountability

Executives carry the ultimate responsibility for workplace health and safety. This session explores how leaders can identify, manage, and mitigate psychosocial risks while fulfilling their duty of care.
Host : Anna Feringa Consulting

Panel – Examining pathways to secondary psychological injury

Secondary psychological injuries are a growing and complex challenge for workplaces. In this session, Dr Michael Di Donato shares insights from a major Monash University research project funded by Safe Work Australia, joined by Jim Gilchrist (Safe Work Australia) and Noni Byron (PHSA). Together they explore how these injuries are defined and experienced in Australia, and highlight key findings along with practical actions organisations can take to strengthen prevention, early response and support in the workplace. 
Host : PHSA; Monash University; Safe Work Australia

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

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