Workforces are more age-diverse than ever, bringing both opportunity and evolving risk. This session explores the physical, psychological, and organisational risks associated with an ageing workforce, and how these can impact health, safety, and performance. Participants will gain practical strategies to support safe, sustainable work and build more age-inclusive workplaces.

Workplace interactions can sometimes become challenging, emotional, or confrontational. The Stay S.A.F.E.R.® De-escalation Program provides practical skills and strategies to help participants recognise early signs of escalation, respond effectively to heightened emotions, and support safer, more positive outcomes for everyone involved. This interactive workshop explores the Escalation Cycle and equips participants with techniques to prevent situations from intensifying, communicate effectively under pressure, and apply de-escalation strategies in a range of workplace contexts. Participants will also learn how to maintain safety during emergency situations and reflect on incidents to support continuous improvement.

Fatigue is now recognised within psychosocial hazard frameworks, not just as a physical safety issue but as a psychological risk factor. Ongoing workload pressure, long hours, mental load, and emotional strain can erode coping capacity, judgement, and wellbeing. This session helps leaders recognise fatigue as an early risk indicator.