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Guiding you through injury claims

Knowing what to do next is crucial when a worker is injured on the job.

We’ve guided thousands of NSW government employers and agencies through the claims process, helping them fulfil their responsibilities while ensuring their teams get the care and support they need to return to work safely.

This page explains how to get started and make a claim. If you have any questions, we’re ready to help.

Get started - report an injury

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Online claim lodgement and management

Workers and employers can now submit and manage workers compensation claims online click here for more information.

Making a claim

Forms and guides

When an injury happens you want to feel prepared in supporting your employee. Here you can find useful resources to support the process. 

News & Community

Latest news

Learn with a PIEF award finalist

Our learning platform, EMlearning is a PIEF Awards finalist. EML Group customers...

EML attracts industry recognition

We are excited to celebrate our finalists who have been named in...

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Workers compensation: National updates and insights

This session is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers across the jurisdictional Workers Compensation schemes of SA, NSW and VIC.
Host : Internal

Meeting your workers compensation payment obligations: Ensuring workers are not underpaid following the legislative changes

From 1 January 2025, intentional wage underpayment is a criminal offence under Commonwealth law, and Worker Compensation payments are included. This session with experts from Australian Payroll Association and EML will help employers review Worker Compensation wage practices to ensure accurate payments, meet wage obligations and maintain compliance.
Host : Australian Payroll Association; EML

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Psychological safety for supervisors: Your role in preventing claims

Most mental injury claims don’t come out of nowhere, they build over time in environments where people don’t feel safe to speak up. This session helps frontline leaders and supervisors create the kind of culture that prevents risk before it escalates.
Host : Lysander

EQ: The leadership skill that builds psychological safety

Great leadership isn’t just about strategy — it’s about self-awareness. This panel session equips leaders with practical emotional intelligence skills to elevate communication, sharpen decision-making, foster psychological safety, and unlock stronger team performance. Walk away with tools you can apply immediately to lead with clarity, confidence and impact.
Host : PHSA

Effective communication skills and roadblocks to communication

This session builds participants’ confidence in navigating challenging conversations by exploring their communication style and how words, tone and non verbal cues shape messages. Participants will practise using OARS skills to create productive dialogue, respond constructively to difficult statements, and manage their own signals. They will also learn to recognise common communication roadblocks and replace them with supportive, collaborative alternatives that foster understanding and reduce defensiveness.
Host : AP Psychology

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Supporting staff return to work with a mental injury

This session delves into the key mental health and injury barriers encountered throughout the return to work process from multiple perspectives, including the worker, employer, agent, and rehabilitation provider. Customised strategies aimed at effectively overcoming these barriers are also discussed.
Host : IPAR

Complex case management: Barriers to return to work

Complex claims stall when barriers stack up and aren’t identified early. This interactive session provides a practical framework to quickly pinpoint what’s holding return to work back across medical, psychosocial, workplace, and system factors and apply targeted strategies to move the claim forward. Participants will strengthen decision-making, improve collaboration with stakeholders, and support sustainable return to work outcomes in cases involving multiple risk factors or prolonged absence.
Host : Workplace Interventions

Injury management and return to work planning for hybrid and remote workers

Injury management for hybrid and remote workers demands a modern approach that recognises the unique risks and challenges of dispersed teams. Effective return to work planning blends clear communication, tailored support, and flexible duties that align with each worker’s environment. Organisations that invest in proactive strategies not only reduce recovery time but also strengthen trust and wellbeing across their workforce.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

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