We pride ourselves on being specialists in the management of life insurance claims including Income Protection and Total Permanent Disability.
We utilise a holistic and customer centric approach deployed by a team that is technically equipped to balance both member and customer needs.
Having a standards based model means we are committed to providing a positive customer experience, which leads to attainable customer outcomes such as more members returning successfully to work.
We are proud to be a signatory to the Council of Australian Life Insurers (CALI), responsible for governing the Life Insurance Code of Practice
We are committed to following the key principles that apply to products and services covered by the Code:
We are dedicated to providing exemplary client service. We also accept that despite our best efforts, sometimes things can go wrong. When this happens, we are determined to make them right again.
We are committed to best practice management for family and domestic violence as a subscriber to the Life and General Insurance code of practice
