Occupational Violence and Aggression (OVA) continues to be a significant risk in Australian workplaces

The Mutual Benefits Program, has developed a series of online courses in partnership with the specialist psychological consultancy Communicorp Group and online learning product developer The Learning Hook that customers and their employees can access for free through our online training portal EMlearning. These courses have been designed to help our customers (particularly those in key industries such as aged care, health care and retail) who are currently facing a high volume of occupational violence and aggression (OVA) claims. 

Available for your workplace today

The following three resources were developed alongside the Preparing for and Managing OVA courses however, they are freely available for you to download and use today in your business.

We also have a range of OVA front of house posters to signal to people entering your business that your workers are to be treated respectfully.

You can insert your own logo into the following two posters.

The following poster was developed to specifically provide guidance our retail customers. 

Additional resources

We have a variety of articles, tools and videos available freely available through our website including:

  • Occupational Violence and Aggression collection: access research, tools and resources to support them prepare for and manage aggressive behaviour in their workplace. 
  • (Mis)behave with Dave: reduce the risk of absenteeism, anxiety and depression with a positive workplace environment. EML's six part video series will help show you how. 
  • Hospitality industry support: we partnered with the AHA SA to support hospitality workers and employers develop wellbeing skills. Listen to the engaging podcast series or download the information sheets today.
  • Access Mind Your Head a collaboration between the ACTU, EML and WorkSafe VIC's WorkWell Mental Health Improvement Fund that encourages action in workplaces to address mental health hazards. 

About EMlearning

EMlearning is our online training platform with a range of free courses available for EML customers and their employees.

We provide a variety of mental health related topics such as Managing Mental Health Risks at Work, Managing Psychological Conditions in the Workplace and Bullying & Harassment. 

You can access the full catalogue here.


Bigger & better benefits

  • Online learning platform and training courses
  • Free and exclusive to all EML Group customers
  • Tailored for managers, supervisors, and workers
  • Interactive and engaging courses in risk topics such as injury management, WHS, mental health and manual tasks