OVA in the workplace

We are committed to supporting our customers to create safer workplaces. Through our Mutual Benefits Program we have embarked on a program of work to address the challenging issue of occupational violence and aggression (OVA). 

'Work-related violence can cause both physical and psychological harm to workers, and result in significant economic and social costs to them, their family, the business where they work and the wider community. Like all work health and safety risks it must be managed.' SafeWork SA

Below you will find:

  • updates regarding what we have discovered through our latest research projects examining OVA
  • tools and resources developed to assist you and your people 
  • articles and helpful links to provide guidance and support 
  • links to training and other benefits we provide to support you and your workers.

If you would like further information regarding how we can support your business or joining one of our pilot programs please contact Mutual Benefits

Articles, resources and research relating to OVA

Preventing Workplace Violence and Aggression

This guide from SafeWork Australia provides information on preventing and responding to workplace violence and aggression, such as providing a safe physical work environment, sa...

Keeping Workers Safe - Managing Violence

This guide produced by the NSW Government provides practical steps businesses can take to prevent workplace violence.

Customer Aggression and Violence in Retail

This article from SafeWork SA breaks down the responsibilities of employers and workers regarding creating safe workplaces and how to identify and address OVA.

Beyond Blue

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.


Headspace provides access to information and support about your mental health and wellbeing.


Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.