OVA in the workplace
We are committed to supporting our customers to create safer workplaces. Through our Mutual Benefits Program we have embarked on a program of work to address the challenging issue of occupational violence and aggression (OVA).
'Work-related violence can cause both physical and psychological harm to workers, and result in significant economic and social costs to them, their family, the business where they work and the wider community. Like all work health and safety risks it must be managed.' SafeWork SA
Below you will find:
- updates regarding what we have discovered through our latest research projects examining OVA
- tools and resources developed to assist you and your people
- articles and helpful links to provide guidance and support
- links to training and other benefits we provide to support you and your workers.
If you would like further information regarding how we can support your business or joining one of our pilot programs please contact Mutual Benefits.
Articles, resources and research relating to OVA
Supporting our customers to address OVA in the workplace
Preparing for aggressive customer behaviour is one of the most important steps in keeping you and your people safe at work.
Preparing for and preventing aggressive customer behaviour poster
This downloadable workplace poster has been provided to support our retail customers to prepare for and manage OVA in the workplace
Organisational Violence and Aggression Research Update
Last year EML partnered with Phoenix Australia, to conduct research into OVA. The initial findings highlighted that many healthcare workers have experienced some degree of viole...
Protecting workers in hospitality
As the holiday season approaches and staff continue to manage Covid-19 compliance, now is the time to take steps to protect your workers from occupational violence or aggression.
Check Inn Mental Health & Wellbeing in Hospitality
This innovative program includes an engaging podcast series, workshops and information sheets to support hospitality workers build wellbeing skills.
Resources for workers, their families and employers to assist with prevention and recovery from work-related psychological injury or mental illness.
PTSD Awareness Day – 27 June 2021
As part of our commitment to helping people get their lives back, we support initiatives which help workers in emergency services. Emergency service workers have a high exposur...
Preventing Workplace Violence and Aggression
This guide from SafeWork Australia provides information on preventing and responding to workplace violence and aggression, such as providing a safe physical work environment, sa...
Keeping Workers Safe - Managing Violence
This guide produced by the NSW Government provides practical steps businesses can take to prevent workplace violence.
Customer Aggression and Violence in Retail
This article from SafeWork SA breaks down the responsibilities of employers and workers regarding creating safe workplaces and how to identify and address OVA.
Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
Headspace provides access to information and support about your mental health and wellbeing.