As an APRA-certified third party administrator (TPA) we have been offering claims management solutions to the accident and health market since 2018. Our claims management approach has been informed by our 115 years of managing personal injury claims.
We partner with a number of accident and health insurers to support Australian businesses in managing non-work-related illness and injury. Providing a holistic view of people risk can simplify how employers manage people insurance and claims by mirroring existing injury management capabilities which exist in the workplace.
Servicing Australian and Lloyd’s of London Underwriters we are committed to the General Insurance Code of Practice.
EML is committed to handling your personal information in accordance with the privacy laws and the Australian Privacy Principles. In some instances, Australian businesses are required to comply with the General Data Protection Regulation as part of service provision to global Underwriting partners.
We are dedicated to providing exemplary client service. We also accept that despite our best efforts, sometimes things can go wrong. When this happens, we are determined to make them right again.
This Policy sets out how vulnerable customers are supported and demonstrates our commitment to accommodating the unique needs of customers and to provide comprehensive support as required.
