Accident & Health

Expertise which extends outside of the workplace

As an APRA-certified third party administrator (TPA) we have been offering claims management solutions to the accident and health market since 2018. Our claims management approach has been informed by our 115 years of managing personal injury claims. 



We partner with a number of accident and health insurers to support Australian businesses in managing non-work-related illness and injury. Providing a holistic view of people risk can simplify how employers manage people insurance and claims by mirroring existing injury management capabilities which exist in the workplace.

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The EML difference

Governance

Committed to excellence

Servicing Australian and Lloyd’s of London Underwriters we are committed to the General Insurance Code of Practice.

Privacy statement

EML is committed to handling your personal information in accordance with the privacy laws and the Australian Privacy Principles. In some instances, Australian businesses are required to comply with the General Data Protection Regulation as part of service provision to global Underwriting partners.

Complaints management

We are dedicated to providing exemplary client service. We also accept that despite our best efforts, sometimes things can go wrong. When this happens, we are determined to make them right again.

Complaints management

We are dedicated to providing exemplary client service. We also accept that despite our best efforts, sometimes things can go wrong. When this happens, we are determined to make them right again.

Vulnerable customer policy

This Policy sets out how vulnerable customers are supported and  demonstrates our commitment to accommodating the unique needs of customers and to provide comprehensive support as required.

News & Community

Latest news

Work Health and Safety implications of Climate Change

Extreme weather events are no longer rare, they’re becoming the new normal....
nsw reforms

NSW workers compensation scheme reforms announced

The NSW Government has introduced reforms that will change how psychological injury...
top tips to start the year

Top WHS tips to start the year

The start of the year is a good opportunity for us to...

A new look for 115 years – and where we’re going next

To celebrate our 115-year anniversary, EML has launched a refreshed brand that...
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