ReturnToWorkSA

Supporting South Australian workers and employers

<strong>Jarrad Wegener</strong>
Jarrad WegenerGeneral Manager, South Australia

“We invest in our people’s growth, equipping them with the skills and knowledge to support our customers. By creating a positive work environment, we ensure our people are passionate about their roles, enhancing the service we deliver to both employers and workers.”

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Workplace injuries can be challenging – but getting the right support shouldn’t be. As an appointed agent for ReturnToWorkSA (RTWSA) workers compensation scheme, we make the claims process simple.

We manage workers compensation claims on behalf of RTWSA, helping workers recover while ensuring businesses fulfil their responsibilities. We arrange everything, from medical expenses and income support to return-to-work planning.

With over 300 claims specialists based in Adelaide, we provide local expert guidance to ensure workers and employers receive the right care. Our team of mobile claims specialists are on the road across South Australia, providing practical, in-person support to employers and workers for smooth and successful return-to-work outcomes.

Quick access - report an injury

Visit the RTWSA portal

Providers and employers can use RTWSA's online services portal. Click here to access.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Introduction to workers compensation & injury management

Gain a comprehensive understanding of the vital role Occupational Rehabilitation Providers play across Australia. This course explores the positive impact these providers have on workplace injury schemes, including the financial and operational benefits they deliver. Participants will also learn about the key differences in service delivery and regulations across various states and territories, equipping them with the knowledge to navigate and apply best practices nationwide
Host : Procare

Advanced worker compensation masterclass – Key barriers and motivators for success during eligibility

Listen to experts in Workers Compensation, Injury Management, and Claim Investigations as they cover important aspects that improve compliance, reduce the risk of time lost, improve engagement with injured workers and assist you to present evidence and information during the claim eligibility phase.
Host : EML

Complex case management: dispute management

Build confidence in managing adverse claims decisions. This course equips you with practical skills to prepare for and communicate tough decisions, de-escalate challenging situations, and rebuild trust when decisions are overturned. Ideal for professionals seeking to enhance their claims management approach with empathy and effectiveness.
Host : Procare

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Managing external workplace aggression and violence

This interactive training empowers participants to manage external aggression and violence in the workplace. It covers early warning signs, prevention strategies, and coordinated incident response, all through a legally informed and trauma-aware lens. Participants will explore case studies, apply psychosocial hazard management, and develop safety-focused policies. The course also highlights post-incident support, crisis communication, and fostering a culture of safety and wellbeing.
Host : Pinnacle Rehab

Managing non work related injuries in the workplace

Nearly half of the population are estimated to have one or more chronic health conditions, and injuries are a leading cause of disease burden and death in Australia. This session provides practical, ethical and best-practice guiding principles for Australian businesses in managing non-work related injury and illness in the workplace.
Host : PHSA

Vicarious trauma – leader session

Ideal for team leaders, managers, and HR professionals who regularly engage with trauma-related material. Join our interactive training session to learn techniques to recognise and respond to vicarious trauma in the workplace. Discover leadership support strategies and equip yourself with proactive and supportive methods to foster a healthier workplace culture.
Host : Pinnacle Rehab

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Recovre

Effectively utilising health professionals to improve return to work outcomes

Build stronger RTW outcomes through health professional collaboration. Gain a clear understanding of the roles and specialties of health professionals in Return to Work (RTW) planning. Learn how to communicate effectively, develop tailored RTW/RAW plans, and navigate common challenges. This course equips you with practical strategies and communication tools to foster productive partnerships and ensure successful, individualised outcomes.
Host : PHSA

Complex case management – return to work planning

This session provides valuable information and practical strategies for the effective management of complex workers compensation claims. Despite complexity, positive return to work outcomes can be achieved if the employer/Manager is equipped with effective tools for managing barriers and supporting recovery in the workplace.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Mentally healthy workplaces for executives and decision makers

This workshop equips executives and leaders with strategies to manage stress, prevent burnout, navigate decision fatigue, and foster workplace wellbeing—ensuring sustainable leadership while addressing challenges like moral injury and loneliness.
Host : Pychologoical Safety Australia

Leading through critical incidents

Gain the confidence, skills, and knowledge to effectively manage and support leaders and employees following a critical workplace incident.
Host : AP Psychology

 Mental health in the workplace, and how to manage psychosocial hazards

This course deepens your understanding of mental health and psychosocial hazards, offering practical strategies for the workplace- empowering you to create a healthier, more resilient work environment. Learn to support others, apply effective techniques, and prioritise self-care.
Host : Procare

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