Comcare

Comcare workers compensation claims and support

<strong>Susie Walford</strong>
Susie WalfordGeneral Manager, Federal Self Insurance
“We are the largest dedicated SRC Act team outside of Comcare with a steadfast focus on streamlining service for workers and employers across Australia.”
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For some federal workers and employers, workplace injuries are covered by Comcare. This scheme provides national workers compensation to employees of the Commonwealth, ACT Government, or companies licensed under Comcare.

As a trusted Third-Party Administrator (TPA) for Comcare workers compensation, we’ve been helping employers manage injury claims with confidence since 2016. We simplify the process, ensuring full compliance with the Safety, Rehabilitation, and Compensation Act 1988 (SRC Act) so workers receive the care they need and employers meet their obligations.

As the largest independent claims manager of Comcare workers compensation, we provide nationwide support, helping national employers reduce costs while ensuring injured workers experience a safe recovery and a successful return-to-work.

To start the claims process, please contact your employer.

Alternatively, you can contact your case manager via their direct phone number, direct email address, or call 1800 365 227. If you have feedback at any time throughout the claims process, please access our feedback form.

Customer feedback

If you have feedback at any time throughout the claims process we want to hear from you. Access our feedback form here.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Navigating psychological injury investigations (30min spotlight session)

This practical session equips employers to confidently navigate psychological injury investigations in the workplace. Participants will learn how to approach sensitive matters, gather reliable information, and meet legal and ethical obligations. The session covers best-practice techniques for identifying contributing factors, conducting fair and impartial investigations, and supporting affected employees. Attendees will leave with practical strategies to manage risk, handle complex cases, and promote a psychologically safe work environment.
Host : Procare

Fundamentals of injury management and return to work planning

This session provides an overview of injury management and return to work principles, including employer obligations, communication practices, and recovery planning. Participants will gain practical knowledge to support injured workers, promote recovery at work, and contribute to positive health and business outcomes through effective workplace rehabilitation practices.”
Host : PHSA

Workers compensation: National updates and insights

This session provides employers with an update on key issues impacting workers’ compensation schemes across SA, NSW and VIC. It covers emerging trends, external drivers, and legal developments, and outlines the practical implications for employers. Participants will gain insights to help navigate change, manage risk, and respond effectively across jurisdictions.
Host : Internal

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Mental Health First Aid (NSW)

This two-day workshop in Sydney NSW, provides participants with the essential skills to provide Mental Health First Aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Internal

Virtual: Mental Health First Aid refresher

This one-day virtual workshop is for individuals who have completed a Mental Health First Aid training course within the past three years. It refreshes key knowledge and skills to confidently support mental health in the workplace, while updating participants on current best practices. Completion extends accreditation for a further three years. Note: The refresher course can only be completed once; following which the full course is required to renew accreditation.
Host : Workplace Interventions

Mental Health First Aid (Virtual)

This two-day virtual workshop provides participants with the essential skills to provide Mental Health First Aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia. Please note: This workshop requires approximately 6-7 hours of online pre-course learning, which must be completed prior to attending. Materials will be provided in advance. 
Host : Workplace Interventions

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