Comcare

Comcare workers compensation claims and support

<strong>Susie Walford</strong>
Susie WalfordGeneral Manager, Federal Self Insurance
“We are the largest dedicated SRC Act team outside of Comcare with a steadfast focus on streamlining service for workers and employers across Australia.”
Light blue square shape on a colored background.

For some federal workers and employers, workplace injuries are covered by Comcare. This scheme provides national workers compensation to employees of the Commonwealth, ACT Government, or companies licensed under Comcare.

As a trusted Third-Party Administrator (TPA) for Comcare workers compensation, we’ve been helping employers manage injury claims with confidence since 2016. We simplify the process, ensuring full compliance with the Safety, Rehabilitation, and Compensation Act 1988 (SRC Act) so workers receive the care they need and employers meet their obligations.

As the largest independent claims manager of Comcare workers compensation, we provide nationwide support, helping national employers reduce costs while ensuring injured workers experience a safe recovery and a successful return-to-work.

To start the claims process, please contact your employer.

Alternatively, you can contact your case manager via their direct phone number, direct email address, or call 1800 365 227. If you have feedback at any time throughout the claims process, please access our feedback form.

Customer feedback

If you have feedback at any time throughout the claims process we want to hear from you. Access our feedback form here.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Request a copy of our Capability Statement for Self-Insurance​

Get in touch

To learn more about our offering, contact one of our team:  

David Pickering

Group Executive, Claims Solutions
D.Pickering@eml.com.au

Susie Walford

General Manager, Federal Self-Insurance
S.Walford@eml.com.au

Bree Bergin

General Manager, National Self-Insurance
B.Bergin@eml.com.au

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Migrant worker and cultural awareness in the workplace

Australian workplaces are diverse and many workers come from migrant and multicultural backgrounds. Employers have a duty to ensure that all workers are healthy and safe at work, and this will require you to tailor your approach to meet the needs and abilities of all workers. This session covers some ways that employers can manage WHS risks in a sensitive way, through tailored communication, consultation, cultural and religious awareness.
Host : PHSA

Psychosocial hazards and risk management

Psychosocial hazards can have a significant impact on wellbeing, performance, and workplace safety. This session will build awareness of the legal and practical frameworks for identifying, assessing, and managing psychosocial risks, while supporting participants to apply effective risk and injury management approaches.
Host : Recovre

Occupational violence and aggression training

This session explores strategies to recognise, respond to and manage occupational violence and aggression in the workplace. The training focuses on early awareness, effective de-escalation communication, and practical safety measures to support safer interactions and reduce risk in the workplace.​
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Understanding biopsychosocial risk factors and assessments

Successful recovery after a workplace injury is influenced by more than the diagnosis or severity of injury. Research consistently demonstrates that psychosocial factors often have a greater impact on recovery and return-to-work outcomes than the physical injury itself. This session provides employers, RTW coordinators and supervisors with practical knowledge to identify psychosocial risk factors that may delay recovery, understand the purpose of biopsychosocial assessments, and implement workplace strategies that support recovery and durable return-to-work outcomes.
Host : KINNECT

Developing task analysis and job dictionaries

This session introduces the concept of suitable work and the legislation that underpins it, while explaining the benefits of offering suitable work for both the worker and the organisation. This will cover how task analysis supports the development of job dictionaries, along with RTW arrangements, additional tools, and key resources to help apply these concepts in practice.
Host : Recovre

Suitable duties for psychological injuries

This course is designed to provide an overview of the common types of injuries and the medical terminology that often arise in the personal injury sector. With a better understanding of injuries and their impacts, Return to Work Coordinators and other Health and Wellbeing Practitioners will be more effective in the management of each claim and increase the opportunities for promoting the worker’s return to work and health.
Host : IPAR

News & Community

Latest news
top tips to start the year

Top WHS tips to start the year

The start of the year is a good opportunity for us to...

EML named finalist in 2025 Comcare National Work Health and Safety Awards

EML Group has been announced as a finalist in the 2025 Comcare...

Inside the minds of Australia’s workplaces: A groundbreaking mental health white paper  

EML proudly hosted events in Sydney and Melbourne to launch our latest...

Supporting superannuation trustees after ASIC’s review

In April 2025, ASIC released its report, “Taking ownership of death benefits:...
Person smiling, wearing headphones at a computer.
Get in touch your way
Chat with our local claim experts - we're always here to help