For more than 115 years, EML has been helping Australians get their lives back after injury or illness. Our solutions extend across all personal injury products.
As a trusted third-party administrator (TPA), EML delivers claims solutions to all areas of the personal injury insurance market. We tailor our approach to align with partner objectives, focusing on reducing claim duration, mitigating risks, and enhancing member and claimant satisfaction.
EML offers industry-leading expertise, robust financial resources, and a highly skilled workforce to meet the service and governance requirements of our partners.
With more than 3,600 Australian-based employees across our 12 national office locations, we manage over 91,000 personal injury claims annually, making EML one of the largest and one of most experienced provider of personal injury and illness claims management services in Australia.
Injury and illness claims management is all we do
We own the technologies and claim management system we offer
We use best-practice communication to realise sustainable claim outcomes
We use industry-leading tools and partnerships to enhance our approach
We are passionate about the customer experience
We maintain compliance to regulatory requirements
High-volume CTP claims managed with speed and care and trusted by major insurers.
