Managing injury claims as a self insured employer doesn’t need to be challenging.
We’re here to make it easy. As the largest provider of claims management services for self insurers in Australia, we simplify the process, ensuring your claims are managed properly and in line with legislation. From coordinating medical care to overseeing rehabilitation, we support your business at every stage. As a third-party administrator (TPA), we work closely with your team to ensure your employees receive the care they need, in a way they expect from their employer.
Our people-focused approach and commercial expertise help you manage liabilities while ensuring a smooth and responsible recovery process that reflects your company values and culture. With a deep understanding of Australian self insurance obligations and strong relationships with workers compensation regulators nationwide, we ensure you maximise the financial and commercial benefits of self insurance while remaining compliant. And, through the Mutual Benefits Program, you’ll also get valuable free resources to enhance workplace safety, reduce risks, and improve your claims management performance.
Whether you’re new to self-insurance or need a better claims process, our teams of actuaries, business analysts, and technology experts give you the support, systems, and insights to manage claims confidently – so you can take care of your workers and your business.
Our claims model has been refined using insights from our Australia-wide exposure to workforce trends and industry best practice. In addition to specialist roles mental health specialists and legal specialists, our service model is propelled by innovations that enhance the recovery process and empower our front-line staff to deliver claims management activity which really makes a difference.
The Valliant program places expert psychological resources at the very start of the claims process, ensuring injured workers receive specialised support from day one – before claims escalate, before treatment delays cause further harm, and before psychological injuries spiral into long-term work absences.
Our purpose-built personal injury claims management system is compliant with all regulatory requirements for every state and territory in Australia. With tailored workflows, integrated electronic document management and administrative efficiency, our system allows our people to focus on the activities which matter most.
We recognise the critical importance of supporting our clients in regulatory relationships. Our scale and experience in self insurance has enables us to establish relationships with each state and territory regulator over decades. This enables us to monitor requirements in each jurisdiction to ensure our business processes align with current and evolving regulatory expectations, offering a unique benefit to our customers
Our Actuarial Services Team works with a range of our self-insured customers across state-based and national workers’ compensation schemes, as well as personal injury regulators. They monitor performance and perform deep-dive analyses to identify emerging trends to identify key drivers of claims costs and the efficacy of improvement initiatives. Together, we work with our clients to design strategic interventions to positively impact claim liabilities and provide support into establishing and monitoring performance targets at all operational levels.
Browse our training across workers compensation, health and safety, return to work and mental health.
Browse our training across workers compensation, health and safety, return to work and mental health.
Browse our training across workers compensation, health and safety, return to work and mental health.
Browse our training across workers compensation, health and safety, return to work and mental health.
