Make a claim

Here to support your claim process

A smooth claims process benefits both you and your employee. As a designated Third Party Administrator (TPA) for self insured employers, we work closely with our clients to establish the best operational processes possible for a seamless claims experience for workers.

If you need help at any stage, just get in touch.

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Make a claim

You can find claim forms by state here:

Victoria 

South Australia 

Western Australia 

Tasmania 

New South Wales 

Northern Territory 

If you are in Queensland, please contact our team for the relevant form for your organisation.

selfinsurance@eml.com.au

Claim lodgement

Send completed claim forms to: 
E: selfinsurance@eml.com.au

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Resources

Free tools to support recovery and provide a safer workplace

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Workers compensation: National updates and insights

This session is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers across the jurisdictional Workers Compensation schemes of SA, NSW and VIC.
Host : Internal

Meeting your workers compensation payment obligations: Ensuring workers are not underpaid following the legislative changes

From 1 January 2025, intentional wage underpayment is a criminal offence under Commonwealth law, and Worker Compensation payments are included. This session with experts from Australian Payroll Association and EML will help employers review Worker Compensation wage practices to ensure accurate payments, meet wage obligations and maintain compliance.
Host : Australian Payroll Association; EML

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

The diversity dilemma

This session explores the tension employers experience when navigating diversity and inclusion conversations. While most people want to be respectful, fear of “getting it wrong” can lead to silence or avoidance. The session reframes inclusion as a professional capability, highlighting how unconscious bias and everyday behaviours shape belonging. Through practical insights and light humour, participants gain simple, actionable strategies and leave with greater confidence, clarity and tools to build a more inclusive workplace.
Host : The Happychondriac Society

Safe work design: How to mitigate risks by designing physically and psychologically safe workplaces

Designing a safe workplace is essential to the wellbeing of all employees. This session looks at the key elements to consider when designing a safe workplace both from a physical and psychological perspective and understanding controls to eliminate or mitigate emerging risks. The session also looks at how to implement strategies to support a workplace culture that builds workplace health and safety into everyday actions.
Host : PHSA

Health and safety for a workforce “working from home” and in isolation

Employers need to adapt to a rapidly changing workforce, where flexible work arrangements are the new norm and the risk profile is new and unpredictable. This session confirms employer obligations for managing employees working from home, and those who are isolated or work remotely. Learn how to identify and manage the associated risks for these workers and how to implement effective controls when face to face management is not possible.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Injury management and return to work planning for hybrid and remote workers

Injury management for hybrid and remote workers demands a modern approach that recognises the unique risks and challenges of dispersed teams. Effective return to work planning blends clear communication, tailored support, and flexible duties that align with each worker’s environment. Organisations that invest in proactive strategies not only reduce recovery time but also strengthen trust and wellbeing across their workforce.
Host : IPAR

Role of the Return to Work Coordinator (VIC)

This WorkSafe Victoria endorsed Return to Work (RTW) program is designed to equip RTW Coordinators with the tools they need to effectively manage return to work under the requirements of the legislation and the principles of effective injury management. A WorkSafe endorsed certificate will be provided upon full participation in the two-day RTWC program. All pre work materials will be provided.
Host : Workplace Interventions

Complex case management: Return to work planning for psychological injuries

Return to work (RTW) planning for psychological injuries requires a different approach to capacity, suitable duties, communication, and risk controls. This practical session provides clear guidance to build and review plans that can be effectively implemented in workplaces, align to obligations and support recovery. Participants will leave with a structured planning method to reduce relapse risk, improve stakeholder alignment, and increase durable RTW outcomes.
Host : Workplace Interventions

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Men’s mental health at work: From insights to action

With three in four suicides in Australia being men, male mental health remains a critical workplace issue. This panel brings together research, lived experience and frontline expertise to examine the drivers of severe psychological distress in Australian male workers. Drawing on SuperFriend’s Invisible Strain findings, Dr Di Sheppard outlines who is most at risk, key workplace factors, and effective support pathways. Noni Byron translates the evidence into practical actions leaders can implement, while MATES representatives share real‑world perspectives and peer-support strategies. Together, the panel will help workplaces create safer, more supportive environments for men, and all employees.
Host : SuperFriend; PHSA; MATES

Mental Health First Aid (VIC)

This two-day face to face workshop provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : The Happychondriac Society

Mental Health First Aid (NSW)

This two-day face to face workshop provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Internal

News

News and community

SunSmart Workplaces Toolkit – Helping to protect workers under the sun

The SunSmart Workplaces Toolkit, developed in partnership with the Cancer Council, is...

2026 Finalists announced for the icare NSW Case Management Awards

The icare NSW Case Management Awards celebrate the dedication, professionalism and impact...

Technology Built with Purpose: How EML’s tech gives our clients a competitive edge

At EML Group, technology is something we build: purposefully, collaboratively, and with...
nsw reforms

NSW workers compensation scheme reforms announced

The NSW Government has introduced reforms that will change how psychological injury...

Judgemental Podcast: Season 3 Launch

They’re back — and this time, they’re recording live in a bar....

Supporting mental health in Construction

To support EML Group customers in the Construction sector, we have designed...
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