icare Insurance for NSW

Workers compensation for public sector workers

<strong>Matthew Rodwell</strong>
Matthew RodwellGeneral Manager, Insurance for NSW
“For 20 years, we’ve proudly supported the NSW Treasury Managed Fund, recognising the challenges of serving the community and remaining dedicated to those who protect others.”

Government agencies have unique workers compensation needs. We’re experts in providing the right support.

As a Claims Service Provider (CSP) for icare’s Insurance for NSW (ifNSW), we manage workers compensation claims for public sector employees under its Treasury Managed Fund (TMF) – the state’s insurance scheme that protects government employees, major assets, and infrastructure.

For over 20 years, we’ve helped injured government workers get the care and support they need under the Treasury Managed Fund, whether it’s a slip-and-fall in a government office or a complex injury from frontline emergency services work.

With our deep knowledge of government requirements and best-practice claims management, we help public sector workers recover and agencies fulfil their obligations, delivering tailored support that meets the needs of workers, agencies, and the wider TMF scheme.

Quick access - report an injury

If you’re a NSW government employee and need to make a claim for an injury, you should contact your employing agency directly who will report on your behalf.

Contact us anytime

Visit the icare portal

Workers and employers can now submit and manage workers compensation claims online. Click here to visit the icare portal.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Specialised support when you need it most

We have a deep understanding of what it means to have a career in uniform

staff dedicated to serving those who serve us
 
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Invested into initiatives to support the emergency services industry
+$ 0 M
Emergency services workers supported to date
 
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Mobile case management

Our mobile case managers provide face-to-face support and personalised care to workers and employers. A new addition to our service offering in this portfolio, they can make make on-the-spot decisions to fast track treatment for a quicker recovery and return-to-work.

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Navigating psychological injury investigations (30min spotlight session)

This practical session equips employers to confidently navigate psychological injury investigations in the workplace. Participants will learn how to approach sensitive matters, gather reliable information, and meet legal and ethical obligations. The session covers best-practice techniques for identifying contributing factors, conducting fair and impartial investigations, and supporting affected employees. Attendees will leave with practical strategies to manage risk, handle complex cases, and promote a psychologically safe work environment.
Host : Procare

Fundamentals of injury management and return to work planning

This session provides an overview of injury management and return to work principles, including employer obligations, communication practices, and recovery planning. Participants will gain practical knowledge to support injured workers, promote recovery at work, and contribute to positive health and business outcomes through effective workplace rehabilitation practices.”
Host : PHSA

Workers compensation: National updates and insights

This session provides employers with an update on key issues impacting workers’ compensation schemes across SA, NSW and VIC. It covers emerging trends, external drivers, and legal developments, and outlines the practical implications for employers. Participants will gain insights to help navigate change, manage risk, and respond effectively across jurisdictions.
Host : Internal

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Leading your team through change

Leading a team through change calls for clarity, confidence, and a deep understanding of how people respond when their world shifts. This workshop explores practical ways to guide others with steadiness, empathy, and purpose during periods of uncertainty. Participants will discover how to communicate direction, maintain trust, and keep momentum even when circumstances evolve rapidly. The session equips leaders with adaptable strategies that help teams stay engaged, resilient, and ready for what comes next.
Host : IPAR

The hidden liability: Psychosocial risk and executive accountability

Executives carry the ultimate responsibility for workplace health and safety. This session explores how leaders can identify, manage, and mitigate psychosocial risks while fulfilling their duty of care.
Host : Anna Feringa Consulting

Panel – Examining pathways to secondary psychological injury

Secondary psychological injuries are a growing and complex challenge for workplaces. In this session, Dr Michael Di Donato shares insights from a major Monash University research project funded by Safe Work Australia, joined by Jim Gilchrist (Safe Work Australia) and Noni Byron (PHSA). Together they explore how these injuries are defined and experienced in Australia, and highlight key findings along with practical actions organisations can take to strengthen prevention, early response and support in the workplace. 
Host : PHSA; Monash University; Safe Work Australia

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Mental Health First Aid (NSW)

This two-day workshop in Sydney NSW, provides participants with the essential skills to provide Mental Health First Aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Internal

Virtual: Mental Health First Aid refresher

This one-day virtual workshop is for individuals who have completed a Mental Health First Aid training course within the past three years. It refreshes key knowledge and skills to confidently support mental health in the workplace, while updating participants on current best practices. Completion extends accreditation for a further three years. Note: The refresher course can only be completed once; following which the full course is required to renew accreditation.
Host : Workplace Interventions

Mental Health First Aid (Virtual)

This two-day virtual workshop provides participants with the essential skills to provide Mental Health First Aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia. Please note: This workshop requires approximately 6-7 hours of online pre-course learning, which must be completed prior to attending. Materials will be provided in advance. 
Host : Workplace Interventions

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