We’ve been resolving public sector injury claims for over 20 years.
We understand the unique challenges you face in keeping NSW running. Each year, we help government employers manage workers compensation claims across various sectors – from emergency services to office teams.
With over 15 years’ experience managing personal injury claims for emergency services agencies, we know what it takes to keep you moving. Through early intervention and best-practice injury management, we help you achieve the best possible outcomes with minimal disruption. Our experienced mobile case managers oversee medical approvals so claims progress quickly, while we work with you to support your teams back into the workplace.
Through the Mutual Benefits Program, we proactively reduce injury risks in the sector and provide tailored support to frontline workers so you can keep delivering the vital services NSW relies on. This includes a $5 million investment in emergency services claim and injury management innovations, technology, and research partnerships – to help drive better outcomes and keep your teams safe and operational.
Our claims model has been refined using insights from our Australia-wide exposure, and over 15 years’ experience working with first responders. In addition to specialist roles like return to work specialists, mental health specialists and legal specialists, our service model is propelled by innovations that enhance the recovery process and empower our staff to deliver claims management activity which really makes a difference.
Our newly introduced team of mobile case managers are empowered to make on-the-spot decisions to facilitate faster medical treatment. Travelling across NSW, they work with employers, workers and their treating health practitioners to help a worker return to work sooner.
Our years of experience and intimate knowledge of the risks associated with frontline workers has enabled us to design tailored claim pathways. We customise our claims management approach to address the specific needs of emergency services workers and ensure they have the right support and services along the way.
Given the nature of injuries and illness across emergency services, we know that not all workers will return to their pre-injury duties. We offer a proactive and supportive approach to career change or medical retirement that recognises a uniformed career and years of service.
Our tool helps case managers identify biopsychosocial risks that could delay recovery. Integrated into our claims system, it uses automation and workflows to provide a holistic view across medical, mental health, social, and occupational factors. The profiling score guides support levels and actions to improve claim outcomes.
Browse our training across workers compensation, health and safety, return to work and mental health.
Browse our training across workers compensation, health and safety, return to work and mental health.
Browse our training across workers compensation, health and safety, return to work and mental health.
Browse our training across workers compensation, health and safety, return to work and mental health.
