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Proposed NSW reforms bulletin

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Keeping employers informed 

The NSW Government has announced its intention to introduce reforms that will change how psychological injury claims are defined and managed in the NSW Workers Compensation Scheme. If enacted, these changes will have a direct impact on employers and their workers in NSW. 

As one of the longest serving providers of workers compensation services in NSW, with extensive experience in managing psychological injury claims; we are committed to keeping our customers informed about these proposed changes.

Afterall, at EML, workers compensation is not just one of the things we do, it’s the only thing we do.

Key highlights for employers

The Treasurer on Tuesday, 18 March 2025, outlined the following in the Ministerial Statement delivered in the NSW Legislative Council:

  • Most experts agree that neither scheme (Treasury Managed Fund nor Nominal Insurer) has ever dealt well with psychological injury.
  • Psychological claims now make up 12% of total workers compensation claims, but 38% of the total cost.
  • The number of psychological injuries has doubled in six years.  By comparison, all other injuries have grown by just 16% during that same period.
  • 88% of workers who suffer from physical injuries on average have returned to work within 13 weeks.
  • 40% of workers with psychological injuries are still languishing in the system after one year off work; still separated from their workplace, more likely to be socially isolated.
  • An employer facing no claims against them, operating a psychologically safe workplace, can expect their premiums to rise by 36% over three years to 2027-28 if we do nothing, having already faced an 8% increase in premiums for three years running.

Further, the icare FY24 Annual Report states 70% of the psychological claims reported within the Nominal Insurer are caused by harassment and work pressure.  While for the TMF, these injuries are increasingly driven by exposure to trauma, occupational violence and assaults.

In March 2025 the NSW Treasurer announced proposed reforms to the scheme, specifically regarding psychological injury claims. The proposed changes were outlined in the Workers Compensation Ministerial Statement, published 18 March 2025.

The intention is to improve interventions in workplaces to prevent psychological injuries in the first place, to better protect workers. The Treasurer explained that this will be achieved through increased utilisation of workplace health and safety and industrial relations laws.

On Friday, 9 May 2025, the NSW Government released an exposure draft proposing reforms to the legislation which underpins workers compensation in NSW. You can find a copy on the NSW Parliament website here: Proposed changes to liability and entitlements for psychological injury in New South Wales.

On Tuesday, 27 May 2025, the NSW Government introduced into Parliament a Bill formally proposing reforms to the legislation which underpins workers compensation in NSW. You can find a copy on the NSW Parliament website here: Workers Compensation Legislation Amendment Bill 2025.

The reforms are DRAFT and may well change as they are debated in Parliament.

The key reforms introduced in the Bill are: 

    • New definitions of psychological injury.
    • A requirement that for a psychological injury to be compensable:
      • It is caused by a relevant event.
      • There is a real and direct connection between the relevant event and the worker’s employment.
      • The worker’s employment is the main contributing factor to the psychological injury.
    • Relevant events include an act or threat of violence, indictable criminal conduct, witnessing a traumatic incident or the scene of a traumatic incident, experiencing vicarious trauma, being subjected to sexual harassment, racial harassment, bullying or excessive work demands.
    • Objective tests for determining whether an act or omission constitutes bullying, excessive work demands, or racial or sexual harassment.
    • New definition of reasonable management action, as it relates to psychological injuries, meaning that:
      • action taken by an employer in a reasonable way, and
      • that is reasonable in all the circumstances, will be presumed to not give rise to a compensable injury.
    • A 42-day (6 weeks) liability determination period for psychological injuries
      • 6 weeks to be paid at 75% of Pre-Injury Average Weekly Earnings (PIAWE).
      • A maximum of $7,500 for medical and related treatment.
      • If the claim is subsequently accepted, weekly benefits to be adjusted to 95% of PIAWE, and all medical and related treatment to be paid as determined reasonable and necessary.
    • Unless a psychological injury results in 31% whole person impairment or greater:
      • Weekly benefits will cease at 130 weeks.
      • Medical benefits will cease 12 months after weekly benefits.
      • A worker will not be entitled to receive compensation for permanent impairment or commence a Work Injury Damages claim.
    • The current ‘reasonably necessary’ test for medical, hospital and rehabilitation expenses will be replaced by the ‘reasonable and necessary’ test used in the NSW CTP Scheme.
    • The approach to Whole Person Impairment generally will change, with a move to a joint medico-legal process.
    • Indexation of pre-injury average weekly earnings (PIAWE) will only occur once a year.
    • A prescribed excess amount on claims will be regulated, which could see an employer required to pay an excess on each claim.
    • An increase in the penalty for an employer who does not provide suitable work from 50 penalty units to 100 penalty units.


On Tuesday, 3 June 2025,
  the legislation was debated through the Legislative Assembly (Parliament’s lower house) and, following minor amendments, it was passed to the Legislative Council (Parliament’s upper house) for consideration.

On Thursday, 5 June 2025, the Legislative Council (upper house) debated, and ultimately agreed to, a motion to refer the Workers Compensation Legislation Amendment Bill 2025 to the Public Accountability and Works Committee for inquiry and report.  Further, the motion provides that the committee will determine its own reporting date. 

We will continue to provide updates as more information becomes available so if you would like to be added to our mailing list, register here.  

Once Parliament has passed the legislation, we will host a special online briefing session for our customers to discuss the impacts of the changes and how and how we plan to implement the legislation fairly and accurately. 

In the meantime, we remain committed to supporting workers and employers navigate the complexities of psychological injury claims, especially where they are caused by interpersonal conflict in the workplace.

Our industry first Recovery Pathways team focus on delivering mediation to resolve conflict so that workers feel safe and supported to return to the workplace earlier. 

Our Recovery Pathways team are experts in conflict resolution and mediation and deliver support via face-to-face meetings, video conferencing or through phone calls.

Since launching in July 2024, the Recovery Pathways team have supported over 200 employers and their workers, resulting in workers accessing treatment sooner and improvements in return to work rates. 

For more information visit the Pathways program page.

NSW Parliament Legislative Council Law & Justice Committee – 2022 Review of the Workers Compensation Scheme

In 2022, the NSW Legislative Council’s Standing Committee on Law and Justice held two public hearings, as part of the Review of the Workers Compensation Scheme, with a particular focus on the risk in psychological injury claims. The hearing presented evidence from many various stakeholders across unions, industry associations, and regulators regarding the challenges in injury prevention and treatment.

The insights gathered here were intended to inform future reforms aimed at enhancing the system’s efficiency and effectiveness in supporting workers suffering a psychological injury.

2025

11 Feb NSW Parliament Legislative Council Hansard

3 March Minister for Industrial Relation and Minister for Work Health and Safety at NSW Legislative Council Budget Estimates Hearing

5 March AFR article

5 March Treasurer at NSW Legislative Council Budget Estimates Hearing

18 March Ministerial Statement

18 March NSW Parliament Legislative Council Hansard (incl Opposition response)

18 March Unions NSW response

18 March Business NSW response

19 March NSW Parliament Legislative Assembly Question Time

19 March NSW Parliament Legislative Council – Abigail Boyd, Private Member Statement

20 March  ABC Radio Breakfast – Treasurer

9 May Ministerial media release regarding workers compensation exposure draft

9 May Media release by Legislative Council

9 May Explanatory note and exposure draft released by Parliament of NSW 

16 May Public hearing – liability and entitlements for psychological injury in NSW

27 May Ministerial media release

27 May Insurance News article: NSW tweaks workplace injury reforms

4 June Workers Compensation reform passes key hurdle | NSW Government

5 June Legislative Council Hansard – 05 June 2025 – Proof

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