Celebrating achievement

You can see from the awards we win that we’re doing great things for our members. We work hard to exceed your expectations in every aspect of our business.

 

2019

NovEML’s Michele Casci was awarded the Lifetime Achievement Award at the icare Care & Service Excellence (CASE) Awards.

Ms Casci has more than 25 years’ experience in workers compensation in two jurisdictions in Australia, and in New Zealand. Michele’s distinguished career in personal injury provides an excellent model to all our staff at EML.

 

Nov

EML’s Team Fire (Presumptive Legislation) was a finalist for the Outstanding Team – Care and Service Award in the 2019 icare Awards. The CASE Awards recognise and reward outstanding contributions to the delivery of insurance and care services in NSW.

 

Oct

EML’s Customer and Culture team won Best CX Transformation Award at the prestigious Ashton Media CX Awards.

In recognising the EML team, the judges said ‘This entry demonstrated improvement with a clear goal in sight over the transformation period, particularly in building CX capability and a customer centric culture’.

 

2018

Nov

EML were recognised as finalists in five categories at the 2018 icare Care & Service Excellence (CASE) awards. The categories were: Excellence in Improving Employer Peformance; Outstanding Team – Specialist Care Services; Outstanding Individual; Outstanding Individual – Care & Support; and Young Professional of the Year – Care & Service.

 

Sep

Outstanding programs delivered by EML were finalists in the icare Insurance for NSW Awards for excellence in risk management and prevention.

 

2017

Nov

EML’s Recovering Independence Services (RIS) Team received the icare Case Awards Outstanding Care & Service by a Team award.

This is the second year in a row has been recognised for its enhancement to conventional rehabilitation employment services, securing meaningful employment and superior positions for our workers returning to work.

 

Nov

EML’s proactive and early intervention approach to PTSD within Emergency Services was recognised and awarded the Excellence & Innovation in Injury Management award at the icare CASE Awards.

EML worked collaboratively with Fire & Rescue NSW to develop a holistic program to de-stigmatise psychological injuries and assist people to recover from trauma.

 

Nov

EML’s Senior Mobile Case Manager, Tim Newman, was recently awarded the WorkSafe Victoria Award for Excellence in Personal Injury Management.

Having worked for EML in South Australia where the mobile service originated, Tim moved to Melbourne to share his knowledge and thus was recognised for his contribution in developing the mobile case management service in Victoria.

 

2016

Nov

EML’s Work Injury Screening & Early Intervention Study (WISE) awarded icare TMF Award for Outstanding Frameworks & Systems.

The Wise Project is a joint study partnership between EML, icare Self Insurance, NSW Health and University of Sydney focusing on work injury screening and early intervention for at-risk musculoskeletal injuries.

 

Oct

EML awarded Collaboration in Injury and Disability Management Award at the 2016 Excellence in Personal Injury and Disability Management Awards.

Recognised joint efforts of EML and Fire & Rescue NSW in supporting early intervention in the treatment of workers with Post-Traumatic Stress Disorder.

 

Sep

2016 icare CASE Award winners in two categories. EML’s Team Insight awarded Outstanding Contribution by a Team and EML’s Death & Disability (D&D) Project Team awarded Service to icare Self Insurance.

Team Insight’s work on behavioural insights has trialled new approaches to case management. The D&D Project has delivered improved outcomes for emergency service workers.

 

Sep

EML’s Wise Project awarded Swiss RE Excellence & Innovation in Return to Work Award.

Recognises organisations who are delivering innovative approaches to return to work. The Wise Project is a joint study partnership between EML, icare Self Insurance, NSW Health and University of Sydney, focusing on work injury screening and early intervention for at-risk musculoskeletal injuries.

 

Aug

EML is recognised as a finalist in the Australian Insurance Industry Awards (ANZIIF) for Innovation of the Year.

Recognised for developing Guidelines for Diagnosis and Treatment of Post-Traumatic Stress Disorder in Emergency Service Workers.

Hospitality Employers Mutual recognised as finalist in the Best Small – Medium General Insurer of the Year category.

 

2015

Oct

EML Employee Care Program (ECP) awarded Best WHS Training Program at the NCSA Foundation National Safety Awards.

ECP is designed to support our people in better managing psychological challenges in the workplace.

 

Sep

EML Scheme Agent, David Gatt, awarded icare CASE Most Outstanding New Starter.

This award recognises NSW Scheme Agent employees who show an outstanding contribution to customers and the scheme. Includes encouraging innovation and process improvements, fostering a culture of continuous improvement and promoting workers compensation as an industry of choice.

 

Aug

Hospitality Employers Mutual is awarded ANZIIF Small-Medium General Insurance Company of the Year.

Recognising leaders in the insurance industry, the award acknowledges our commitment to delivering the highest standards of excellence, professionalism and performance.

The judging panel commented on the outstanding achievements of Hotel Employers Mutual (HEM) and Club Employers Mutual (CEM).

 

2014

Nov

EML Group Manager, Peter George, awarded Manager of the Year at the Australian Institute of Management Excellence Awards.

The awards recognises and celebrates Australia's most outstanding leaders.