You can see from the awards we win that we’re doing great things for our members. We work hard to exceed your expectations in every aspect of our business.
EML's Nico Coad has won the Excellence in Customer Service Award at this year's Personal Injury Education Foundation Awards for Excellence in Personal Injury and Disability Management.
Workers, employers and Nico's colleagues called out her empathy, active listening skills and strong commitment to improving the customer service experience. Nico says that the satisfaction she gets from her work derives from being able to have a positive impact on someone’s life: “It’s nice to think that every little conversation I’ve had with people has amounted to this big recognition.”
EML's Robyn Shepherd has won the Excellence in Injury & Disability Management (Return to Work/Community) Award at this year's Personal Injury Education Foundation Awards for Excellence in Personal Injury and Disability Management.
Robyn has demonstrated her empathetic, proactive, organised, supportive and caring attributes consistently in her day-to-day work as a Case Manager in helping injured workers recover and return to work.
Rachel Gordon has won the Excellence in Customer Service Award at this year's Personal Injury Education Foundation Awards for Excellence in Personal Injury and Disability Management.
For Rachael, being an effective case manager means more than just doing her job. Rachael takes an empathetic and caring approach to her work in supporting long term injured workers with complex claims.
EML's NSW Fire Team won the Excellence in Customer Service Award at the Personal Injury Education Foundation's Injury and Disability Management awards.
In partnership with Fire and Rescue NSW case manager Michael and his team helped deliver outstanding customer service to more than 150 firefighters affected by cancer as a result of chemical exposures whilst at work.
Team Leader Neven was recognised as the recipient of the Emerging Leader Award at the Personal Injury Education Foundation's Injury and Disability Management awards.
Neven has demonstrated ability to deliver outstanding customer service, create and nurture high performing teams, and deliver significant uplift in customer engagement.
EML's Workers with Highest Needs team, led by Group Manager Renee Hudson, received the Excellence in Injury and Disability Management (Serious Injury/Significant Disability) Award at the Personal Injury Education Foundation's Injury and Disability Management awards.
The WWHN team have consistently achieved quality outcomes for the most severe and long-lasting injuries in workers compensation. The leadership team invests in coaching and supporting team members, whilst upholding EML’s organisational values and behaviours to effect positive change.
EMLife won Best Service Provider Award at the 2020 Insurance Business Australia Awards.
The awards define excellence in the Insurance profession and recognise leading companies and individuals for their outstanding achievements over the past 12 months.
IfNSW Team Leader Neven was selected as the icare Young Professional Industry Champion of 2020.
The Industry Champion 2020 selection committee recommended Neven as the Young Professional Industry Champion of 2020 based on the outstanding positive contribution she has made to the delivery of insurance and care services.
NovEML’s Michele Casci was awarded the Lifetime Achievement Award at the icare Care & Service Excellence (CASE) Awards.
Ms Casci has more than 25 years’ experience in workers compensation in two jurisdictions in Australia, and in New Zealand. Michele’s distinguished career in personal injury provides an excellent model to all our staff at EML.
EML’s Team Fire (Presumptive Legislation) was a finalist for the Outstanding Team – Care and Service Award in the 2019 icare Awards. The CASE Awards recognise and reward outstanding contributions to the delivery of insurance and care services in NSW.
Our Customer and Culture team won Best CX Transformation Award at the prestigious Ashton Media CX Awards.
In recognising our team, the judges said ‘This entry demonstrated improvement with a clear goal in sight over the transformation period, particularly in building CX capability and a customer centric culture’.
We were recognised as finalists in five categories at the 2018 icare Care & Service Excellence (CASE) awards. The categories were: Excellence in Improving Employer Peformance; Outstanding Team – Specialist Care Services; Outstanding Individual; Outstanding Individual – Care & Support; and Young Professional of the Year – Care & Service.
Outstanding programs delivered by us were finalists in the icare Insurance for NSW Awards for excellence in risk management and prevention.
Our Recovering Independence Services (RIS) Team received the icare Case Awards Outstanding Care & Service by a Team award.
This is the second year in a row has been recognised for its enhancement to conventional rehabilitation employment services, securing meaningful employment and superior positions for our workers returning to work.
Our proactive and early intervention approach to PTSD within Emergency Services was recognised and awarded the Excellence & Innovation in Injury Management award at the icare CASE Awards.
We worked collaboratively with Fire & Rescue NSW to develop a holistic program to de-stigmatise psychological injuries and assist people to recover from trauma.
Our Senior Mobile Case Manager, Tim Newman, was recently awarded the WorkSafe Victoria Award for Excellence in Personal Injury Management.
Having worked for us in South Australia where the mobile service originated, Tim moved to Melbourne to share his knowledge and thus was recognised for his contribution in developing the mobile case management service in Victoria.
Our Work Injury Screening & Early Intervention Study (WISE) awarded icare TMF Award for Outstanding Frameworks & Systems.
The Wise Project is a joint study partnership between EML, icare Self Insurance, NSW Health and University of Sydney focusing on work injury screening and early intervention for at-risk musculoskeletal injuries.
We were awarded Collaboration in Injury and Disability Management Award at the 2016 Excellence in Personal Injury and Disability Management Awards.
Recognised joint efforts of EML and Fire & Rescue NSW in supporting early intervention in the treatment of workers with Post-Traumatic Stress Disorder.
2016 icare CASE Award winners in two categories. EML’s Team Insight awarded Outstanding Contribution by a Team and EML’s Death & Disability (D&D) Project Team awarded Service to icare Self Insurance.
Team Insight’s work on behavioural insights has trialled new approaches to case management. The D&D Project has delivered improved outcomes for emergency service workers.
EML’s Wise Project awarded Swiss RE Excellence & Innovation in Return to Work Award.
Recognises organisations who are delivering innovative approaches to return to work. The Wise Project is a joint study partnership between EML, icare Self Insurance, NSW Health and University of Sydney, focusing on work injury screening and early intervention for at-risk musculoskeletal injuries.
EML is recognised as a finalist in the Australian Insurance Industry Awards (ANZIIF) for Innovation of the Year.
Recognised for developing Guidelines for Diagnosis and Treatment of Post-Traumatic Stress Disorder in Emergency Service Workers.
Hospitality Employers Mutual recognised as finalist in the Best Small – Medium General Insurer of the Year category.
EML Employee Care Program (ECP) awarded Best WHS Training Program at the NCSA Foundation National Safety Awards.
ECP is designed to support our people in better managing psychological challenges in the workplace.
EML Scheme Agent, David Gatt, awarded icare CASE Most Outstanding New Starter.
This award recognises NSW Scheme Agent employees who show an outstanding contribution to customers and the scheme. Includes encouraging innovation and process improvements, fostering a culture of continuous improvement and promoting workers compensation as an industry of choice.
Hospitality Employers Mutual is awarded ANZIIF Small-Medium General Insurance Company of the Year.
Recognising leaders in the insurance industry, the award acknowledges our commitment to delivering the highest standards of excellence, professionalism and performance.
The judging panel commented on the outstanding achievements of Hotel Employers Mutual (HEM) and Club Employers Mutual (CEM).
EML Group Manager, Peter George, awarded Manager of the Year at the Australian Institute of Management Excellence Awards.
The awards recognises and celebrates Australia's most outstanding leaders.