Recognition for PTSD Emergency Services intervention care program was among two awards EML received at the 2017 icare Care and Service Excellence (CASE) Awards held in Sydney on Wednesday 29 November 2017.
EML worked collaboratively with Fire & Rescue NSW to develop a holistic program to de-stigmatise psychological injuries and to assist people to recover from trauma.
“The work that our people do to help our customers can be challenging at times so it’s both humbling and exciting to have that care and effort recognised,” Group Executive – Workers Compensation EML, Gerard McDermott said.
EML’s Recovering Independence Services (RIS) also received the Outstanding Care and Service by a Team award. This is the second year in a row this team has been recognised for its significant enhancement to conventional rehabilitation employment services, which can place limitation around injury. The approach has secured meaningful employment and superior higher paying positions for workers returning to work.
“EML’s Treasury Managed Fund team has worked tirelessly in these areas to ensure our customers not only return to work but have the opportunity of meaningful employment after their community service in frontline roles,” Mr McDermott said.
“This year EML’s work was recognised with six nominations.
“We are both humbled and delighted to see team members recognised in this way.”
Now in its third year, icare’s CASE Awards have become an important platform for recognising the outstanding achievements of individuals and teams in providing better outcomes for injured workers and businesses in NSW.
“The work by all our colleagues in this field is so important to the future of injured and ill workers and I would like to take this opportunity to congratulate everyone who was nominated and walked away with an award.”
EML’s other nominations this year were in the following categories:
- Young Care & Service Professional of the Year – Amy
Amy was nominated for her strong commercial acumen and communication skills in leading several large Treasury Managed Fund projects
- Outstanding Care and Service by an Individual – Victoria
Victoria received the nomination for championing the use of face-to-face case conferencing within a highly complex and sensitive portfolio. Her case conferencing approach has had enormous success in building rapport, achieving upgrades and contributing to return to work outcomes
- Outstanding Care and Service by an Individual – Kathy
Kathy was nominated for repeatedly demonstrating her dedication for helping injured workers. Her exemplary work was described as a model for complex claims management
- Outstanding Care and Service by a Team - Recovering Independence Services (RIS) Team – Winners
EML’s Recovering Independence Services team received an award for its significant enhancement to conventional rehabilitation employment services, which can place limitation around injury. The approach has secured meaningful employment and superior higher paying positions for our clients returning to work
- Excellence and Innovation in Injury Management - Proactive and Early Intervention Approach to PTSD – TMF – Winners
EML received the award for supporting Fire & Rescue NSW to tackle psychological injuries in a holistic way, creating impressive results including a reduction in average compensation claim costs.