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Impact of COVID-19
We are committed to supporting employers and their employees throughout these uncertain times with a comprehensive range of claims management services.
There may be changes to the way our teams service customers but we’ll keep you updated during these times. Our website will be updated for any new developments.
If your circumstances have changed as a result of the impact of COVID-19, please contact the relevant scheme outlined below for assistance.
To start the claims process, choose your scheme from the choices below.
New South Wales
For all employees covered under the NSW workers insurance scheme.
For government employees of NSW Government Agencies including NSW Health (South), Police and Emergency Services and other agencies such as Department of Premier and Cabinet and Department of Planning Departments.
For all Victorian employees covered under the WorkSafe Victoria scheme.
For all South Australian employees covered under the Return to Work SA scheme.
For Self-Insurers covered under the Safety, Rehabilitation and Compensation Act 1988 (the 'SRC Act').
Click here to make a claim if you are an employee of one of the following self-insured companies:
- Australian Capital Territory
- Virgin Australia Airlines Pty Ltd
- Pacific National Services Pty Ltd
- Medibank Private Limited
- Visionstream Pty Ltd
Click through to make a claim if you are an employee of one of the following self-insured companies: