Report an injury or lodge a new claim
For workers
If you are a Victorian worker, you (or someone on your behalf) must record any injury or illness that might entitle you to compensation in your workplace’s Register of Injuries within 30 days of becoming aware of the injury or illness.
If you want to make a claim for compensation for a work-related injury or illness, you need to complete a Worker's Injury Claim Form and provide it to your employer for on-forwarding to EML.
Read more about the claims process and what to expect here.
For employers
Work-related injuries and illnesses must be recorded in your workplace’s Register of Injuries. The worker (or someone on their behalf) should complete the Register of Injuries.
When a worker provides a completed claim for compensation for a work-related injury or illness, there are strict timeframes for employers to forward the claim to EML as follows:
- physical injury: 10 calendar days
- mental injury or any claim including mental injury: three business days to submit Part A of the Worker’s Injury Claim Form and 10 calendar days to submit Part B.
Complete and send the Worker’s Injury Claim Form, any accompanying Certificates of Capacity and an Employer Injury Claim Report (optional, but encouraged), to EML by one of the following methods
- newclaimsvic@eml.com.au
- GPO Box 4695, MELBOURNE VIC 3001
- Online via WorkSafe Victoria
You can also report an injury or lodge a new claim via EMpower, EML’s free online portal which gives you easy, secure access to your claims and policy information. Get started with EMpower here.
Read more about the claims process and what to expect here.
You can also contact EML toll free on 1800 365 842.