WorkSafe Victoria

Support and care you can rely on

<strong>Rick Jones</strong>
Rick JonesGeneral Manager, Victoria
“It’s rewarding to lead such a passionate, committed team of experts who are so focused on giving great service and showing such care and support to help people get their lives back after injury.”

Workplace injury in Victoria? We’re here to help. As an appointed agent for WorkSafe Victoria’s workers compensation scheme, we provide essential support to injured workers and their employers.

Our role is to manage claims and WorkCover insurance policies on behalf of WorkSafe Victoria. We take care of everything – from medical treatment and compensation to return-to-work assistance.

We have a dedicated Victoria-based team who manage injury claims for around a quarter of businesses in the state. Our Melbourne and Geelong offices are home to over 500 claims specialists and our mobile case managers are on the ground across Victoria, providing in-person guidance to ensure workers and employers get the care and clarity they need when it matters most.

For invoices, certificates of capacity, and other claim documentation: claimsvic@eml.com.au

Note: Please include your claim number in the subject line for faster processing.

For new claim queries and lodgements: newclaimsvic@eml.com.au

Workers and employers can now submit and manage workers compensation claims online. Click here for more information.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Workers compensation: National updates and insights

This session provides employers with an update on key issues impacting workers’ compensation schemes across SA, NSW and VIC. It covers emerging trends, external drivers, and legal developments, and outlines the practical implications for employers. Participants will gain insights to help navigate change, manage risk, and respond effectively across jurisdictions.
Host : Internal

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Leading a psychologically healthy and safe workplace

This session builds leaders’ knowledge and confidence to support and protect the psychological health and safety of their teams and themselves. Participants will explore practical, proactive strategies for addressing mental health and wellbeing with team members, while engaging in open discussion and reflection. The session provides a safe, supportive space to share experiences, challenges and opportunities in creating and leading psychologically healthy and safe workplaces.
Host : AP Psychology

Emergency preparedness

Without effective emergency planning, organisations can be exposed to significant risk. This session, delivered by a WHS expert from PHSA, provides practical guidance on developing and implementing emergency plans for both internal and external hazards. Participants will learn how to respond to critical incidents relevant to their workplace and how to prepare and train their workforce to respond confidently and effectively.
Host : PHSA

Managing risk in an ageing workforce

Workforces are more age-diverse than ever, bringing both opportunity and evolving risk. This session explores the physical, psychological, and organisational risks associated with an ageing workforce, and how these can impact health, safety, and performance. Participants will gain practical strategies to support safe, sustainable work and build more age-inclusive workplaces.
Host : Recovre

News & Community

Latest news
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On Monday 27 October, we celebrated the incredible achievements across the personal...

Celebrating Mark Coyne: A leader redefining the personal injury sector

With over 22 years in the personal injury sector, including a decade...

Resources

Resources for claims, recovery and workplaces

Get in touch

We're ready to support you

Contact for claims and return to work support

Contact for all new claims