Report an injury or make a claim

From 1 January 2018, new claims lodged with icare workers insurance in NSW will be managed by EML.

Report an injury or make a claim via the online portal  

Phone: 13 77 22 (Monday to Friday 7am – 7pm, closed public holidays)

Email: Download the Injured Person Lodgement form (PDF) if you have been injured or the Employer / Third Party Representative Lodgement form (PDF) and email to

Post: Locked Bag 2099, North Ryde BC, NSW 1670


Making a claim for a workplace injury

If you're injured at work, there are steps you should take immediately to make sure your employer can make a claim on your behalf.   



Reporting a workplace injury or incident

As an employer, you need to notify the insurer within 48 hours of becoming aware of a work related injury or illness.