Report an injury or make a claim

EML is the appointed provider of claims management for icare workers insurance. 

Report an injury or make a claim via the online portal. 


Phone: 133 365 (Monday to Friday 8:30am – 5:00pm, closed public holidays)

Email: Download the Injured Person Lodgement form (PDF) if you have been injured or the Employer / Third Party Representative Lodgement form (PDF) and email to

Post: Locked Bag 2099, North Ryde BC, NSW 1670


Making a claim for a workplace injury

If you're injured at work, there are steps you should take immediately to make sure your employer can make a claim on your behalf.   



Reporting a workplace injury or incident

As an employer, you need to notify the insurer within 48 hours of becoming aware of a work related injury or illness.