Workplace interactions can sometimes become challenging, emotional, or confrontational. The Stay S.A.F.E.R.® De-escalation Program provides practical skills and strategies to help participants recognise early signs of escalation, respond effectively to heightened emotions, and support safer, more positive outcomes for everyone involved. This interactive workshop explores the Escalation Cycle and equips participants with techniques to prevent situations from intensifying, communicate effectively under pressure, and apply de-escalation strategies in a range of workplace contexts. Participants will also learn how to maintain safety during emergency situations and reflect on incidents to support continuous improvement.

Fatigue is now recognised within psychosocial hazard frameworks, not just as a physical safety issue but as a psychological risk factor. Ongoing workload pressure, long hours, mental load, and emotional strain can erode coping capacity, judgement, and wellbeing. This session helps leaders recognise fatigue as an early risk indicator.

As working lives become longer and increasingly multigenerational, age-inclusive work practices have an important role in supporting workforce participation and longevity. Ageism is a modifiable barrier to workforce participation and productivity. Ageism awareness education helps leaders recognise when age-based may be influencing workforce decisions. Understanding how ageism presents and plays out in the workplace provides opportunities to interrupt these assumptions ultimately improving workforce capability and helping people work better, for longer.  Through this training explore what ageism is and ways it may present. Understand how age-based assumptions influence beliefs and perceptions relating to capability and contribution over the lifespan and how this can alter the way we see ourselves, our colleagues and our capability at work. Through interactive discussion, discover practical strategies to assist leaders and managers in testing assumptions against evidence and reframe unhelpful narratives in way that promote capability and inclusion ultimately creating the conditions for a stronger, more sustainable multigenerational workplace.