Make a claim

Here to support your claim process

A smooth claims process benefits both you and your employee. As a designated Third Party Administrator (TPA) for self insured employers, we work closely with our clients to establish the best operational processes possible for a seamless claims experience for workers.

If you need help at any stage, just get in touch.

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Make a claim

You can find claim forms by state here:

Victoria 

South Australia 

Western Australia 

Tasmania 

New South Wales 

Northern Territory 

If you are in Queensland, please contact our team for the relevant form for your organisation.

selfinsurance@eml.com.au

Claim lodgement

Send completed claim forms to: 
E: selfinsurance@eml.com.au

News

News and community

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Resources

Free tools to support recovery and provide a safer workplace

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Navigating psychological injury investigations (30min spotlight session)

This practical session equips employers to confidently navigate psychological injury investigations in the workplace. Participants will learn how to approach sensitive matters, gather reliable information, and meet legal and ethical obligations. The session covers best-practice techniques for identifying contributing factors, conducting fair and impartial investigations, and supporting affected employees. Attendees will leave with practical strategies to manage risk, handle complex cases, and promote a psychologically safe work environment.
Host : Procare

Fundamentals of injury management and return to work planning

This session provides an overview of injury management and return to work principles, including employer obligations, communication practices, and recovery planning. Participants will gain practical knowledge to support injured workers, promote recovery at work, and contribute to positive health and business outcomes through effective workplace rehabilitation practices.”
Host : PHSA

Workers compensation: National updates and insights

This session provides employers with an update on key issues impacting workers’ compensation schemes across SA, NSW and VIC. It covers emerging trends, external drivers, and legal developments, and outlines the practical implications for employers. Participants will gain insights to help navigate change, manage risk, and respond effectively across jurisdictions.
Host : Internal

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Leading your team through change

Leading a team through change calls for clarity, confidence, and a deep understanding of how people respond when their world shifts. This workshop explores practical ways to guide others with steadiness, empathy, and purpose during periods of uncertainty. Participants will discover how to communicate direction, maintain trust, and keep momentum even when circumstances evolve rapidly. The session equips leaders with adaptable strategies that help teams stay engaged, resilient, and ready for what comes next.
Host : IPAR

The hidden liability: Psychosocial risk and executive accountability

Executives carry the ultimate responsibility for workplace health and safety. This session explores how leaders can identify, manage, and mitigate psychosocial risks while fulfilling their duty of care.
Host : Anna Feringa Consulting

Panel – Examining pathways to secondary psychological injury

Secondary psychological injuries are a growing and complex challenge for workplaces. In this session, Dr Michael Di Donato shares insights from a major Monash University research project funded by Safe Work Australia, joined by Jim Gilchrist (Safe Work Australia) and Noni Byron (PHSA). Together they explore how these injuries are defined and experienced in Australia, and highlight key findings along with practical actions organisations can take to strengthen prevention, early response and support in the workplace. 
Host : PHSA; Monash University; Safe Work Australia

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

News

News and community

EML Secures ACT Government Contract Renewal Through to 2037

EML has been reappointed as the ACT Government’s dedicated claims administration partner,...

How EML is using AI to improve claims outcomes

AI at EML Group is not new. We have applied machine learning...

People at Work: The Psychosocial Shift

At the Workplace Health & Safety Show in May, industry leaders came...

2026 Winners announced for the icare NSW Case Management Awards

The icare NSW Case Management Awards celebrate the dedication, professionalism and impact...

SunSmart Workplaces Toolkit – Helping to protect workers under the sun

The SunSmart Workplaces Toolkit, developed in partnership with the Cancer Council, is...
Person smiling, wearing headphones at a computer.
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