Support for claims

Free tools for a smooth return to work

With the claim now in progress, we’re here to ensure everything goes well.

Our free support programs offer the training and tools your team need in the return to work process. Whether collaborating with medical specialists, or ensuring your employees are prepared for upcoming stages of the claims process, we’re here to help with what’s ahead.

Explore the resources on this page to see how we can support you.

Video series

Return to work planning

Managing workers insurance and personal injury claims can be challenging, so we’ve developed four helpful videos to assist in understanding your role in implementing your organisation’s return to work plan and supporting a worker’s journey.

Identifying suitable duties

Completing a return to work plan

Supporting your employee to improve outcomes

Common return to work barriers

Resources

Resources for claims, recovery and workplaces

News

News and community

EML Secures ACT Government Contract Renewal Through to 2037

EML has been reappointed as the ACT Government’s dedicated claims administration partner,...

How EML is using AI to improve claims outcomes

AI at EML Group is not new. We have applied machine learning...

People at Work: The Psychosocial Shift

At the Workplace Health & Safety Show in May, industry leaders came...

2026 Winners announced for the icare NSW Case Management Awards

The icare NSW Case Management Awards celebrate the dedication, professionalism and impact...

SunSmart Workplaces Toolkit – Helping to protect workers under the sun

The SunSmart Workplaces Toolkit, developed in partnership with the Cancer Council, is...
Person smiling, wearing headphones at a computer.
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