Claims
Support for recovery

Stronger recoveries for better business

Helping your workers recover and return safely benefits everyone.

Staying connected during recovery improves outcomes and minimises business disruptions – and the sooner a worker can safely return, the better. 

On this page, you’ll find free tools, videos, and resources to help you support your team and create a smooth path back to work.

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Our support is tailored to your needs

Making a claim

Support for claims

Support for recovery

Support for premiums

Support for workplaces

Video series

Returning your employee to work

The longer your employee is away from work, the longer their recovery will be. Watch this short video to understand how you can help your workers in their recovery.

  • Supporting your workers

Be informed and know how you can help your injured workers in their recovery process.

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Resources

Free tools to support recovery and provide a safer workplace

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Digital distractions on wheels

Digital Distractions on Wheels: Navigating the Complexities of Infotainment in Australian Personal Injury Schemes...

5 ways to get you moving at work

We all know that staying active is important, not only does it help you keep physically...

The power of in-person care

Since 2021 our dedicated team of Mobile Case Managers have made over 13,500 visits with workers,...

Preventing secondary mental injuries

Did you know that your employee who has a physical injury could be at risk of...

Revolutionising claims handling in superannuation

Revolutionising claims handling in superannuation: Lessons from personal injury schemes...

How to cope with First Responder mental illness

Coping with your first responder partner’s mental illness or mental health involves supporting your loved one...

Benefits of exercise in supporting PTSD

It is widely accepted that exercise and physical activity can help reduce the symptoms of mental...

Apps for wellbeing

Take a look at our list of helpful apps and online tools designed to support your...

Preventing disability with PGAP

Chronic pain and long-term injury are among Australia’s most expensive health problems and a significant cause...

Career transition: Support services and programs

EML has compiled a list of the support services and programs health practitioners can share with...

Workplace risk and wellbeing tools

Creating a safer, healthier workplace starts with understanding key risk areas in the workplace and understanding...

More than a cop virtual seminar

This short course and seminar helps to give you and your families a better understanding about...

SUMMIT Risk Management Tool

Reduce claim costs and improve return to work outcomes with EML’s online musculoskeletal risk management tool...

RecoveryMate app

EML is proud to be launching our mobile app RecoveryMate which has been specifically designed for...

Getting back on the road after PTSD

Andrew Mifsud has been driving trucks for more than 30 years, but nothing could prepare him...

How David got back to his beloved horses

David Wrout suffered a serious spinal cord injury and wondered what his future would be. David...

From one-punch victim to football champion

Fred was working as a security guard in Sydney’s CBD when he was victim to a...

Rob’s story

When Rob fell ill whilst travelling for work, neither he or his young family knew the...

Managing mental health: Tom Boyd shares his story

AFL footballer Tom Boyd was shocked by the impact that depression had on his personal life...

Seriously injured: Jed and Cheryl’s story

Jed still remembers being stuck under the machine he was operating to dig fence posts on...

Owning your injury – Chris and Robyn’s story

Chris’s life changed in an instant when he was involved in a serious car accident while...

Reconnecting through a passion for sport 

Toby's life changed forever when the truck he was driving as part of his job crashed,...

Back on track

All it took was bending down the wrong way for Leanne to injury her back so...

Star recovery

When AFL Star, Mitch Wallis, was injured on the field, no one was sure what it...

Two million kilometres and counting

Mobile case management is having a profound effect on workers’ lives – it’s helping them get...

Protecting workplace mental health

The initiative titled ‘Mind Your Head’ (MYH) is funded by our Mutual Benefits Program and is...

On the move

EML’s Victorian mobile case management program began in October 2016 and has had great success, helping...

Face to face support

When Pete, an employee of Waller Fencing, a family company in Port Elliot, South Australia, was...

Safety first

A training program focused on helping carers manage high risk patients has led to a 50%...

Return to work video series

Managing workers insurance and personal injury claims can be challenging, so we’ve developed four helpful videos...

Your entitlements

The following information provides general advice on the entitlements that may be available to NSW Police...

No capacity for work

You have had your last day of service with NSW Police and you remain certified as...

Helping healthcare employers support their ageing workforce

Improve return to work rates for older injured healthcare workers, through these five types of interventions...

Earning capacity assessment

An Earning Capacity Assessment is performed to determine the appropriate weekly pay rate for a worker...

Capacity for work outside of NSW Police

You are unable to return to work with NSW Police, however your treatment providers have certified...

Resources to help prevent and manage OVA

Help prevent and better manage occupational violence and aggression incidents in your workplace with these resources...

Support services

There are numerous options available to support you regardless of what stage in your rehabilitation you...

PTSD guidelines

EML’s world-first guidelines continue to help emergency service workers suffering from post-traumatic stress disorder (PTSD)...

Understanding your finances as a NSW Police Officer

The following information relates to sworn NSW Police Officers only as they are considered exempt workers...

WHS Poster Library

Search our range of WHS posters, available for you to download and start displaying in your...

Police Career Transition

Resources and support for NSW Police Officers transitioning to a new career....

Occupational Violence and Aggression

We understand that many workers (particularly in the aged care and retail sectors) have experienced some...

Ageing workforce

This collection provides a range of helpful resources to support employers, supervisors and employees navigate unique...

Family support for emergency services

Family support of an emergency service professional: husband or wife, partner, son, daughter or sibling, can...

PTSD in Emergency Services

Resources for workers and clinicians to help protect emergency service workers from the impacts of post...

Mental health

Resources for workers, their families and employers to assist with prevention and recovery from work-related psychological...

Injured at work? Resources for you

Helping people get their lives back after workplace injury is what we do. We've curated a...

About the claims process – for employers (Vic)

We’ve created a series of short, animated videos to help employers understand the Victorian workers compensation...

Spotlight: Pain after an injury

Musculoskeletal conditions are the leading contributor to disability worldwide, with lower back pain being the single...

First Appointment videos

The First Appointment videos help you be mentally and physically prepared to start treatment with a...

A step-by-step guide to managing the claims process – for SA employers

Knowing what to do when your employee has been injured and lodges a workers’ compensation claim...

Improving your mental health through exercise

Exercise is one of the best things you can do to preserve mental health or recover...

Preventing manual task injuries

Manual task injuries put tradies out of work across Australia every day. Take a look at...

Diet and mental health

Watch and learn with Dietitian Dr. Scott Teasdale PhD, as he explains what happens to you...

Mell: my decision

From the age of five years Mell was drawn to action – her favourite character on...

Dave: moving forward

Dave was a NSW Police Force Officer for 12 years before he sustained an injury that...

Job ready: the employer perspective 

Former officers have many skills and characteristics that are highly valued by employers and recruiters....

RecoveryMate app

EML is proud to be launching our mobile app RecoveryMate which has been specifically designed for...
News & Community

Latest news

Find out more

Proposed NSW reforms bulletin

The NSW Government has announced its intention to introduce reforms that will...

Supporting superannuation trustees after ASIC’s review

In April 2025, ASIC released its report, “Taking ownership of death benefits:...

Finalists in the 2025 icare NSW Case Management Awards announced

Congratulations Ali, Catherine, Dakota and Greg for being named finalists in this...

Protecting workers’ rights and upholding fair payment practices

The Australian Government has legislated a significant legal change with the introduction...

EML named a best workplace for women

Great Place To Work® Australia has named EML Group as one of...

EML Group at ASFA Spotlight on Insurance in Super

We were proud to participate in the ASFA Spotlight on Insurance in...
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.

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