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Supporting employers

Self insurance claims done right

Managing injury claims as a self insured employer doesn’t need to be challenging.

We’re here to make it easy. As the largest provider of claims management services for self insurers in Australia, we simplify the process, ensuring your claims are managed properly and in line with legislation. From coordinating medical care to overseeing rehabilitation, we support your business at every stage. As a third-party administrator (TPA), we work closely with your team to ensure your employees receive the care they need, in a way they expect from their employer.

Our people-focused approach and commercial expertise help you manage liabilities while ensuring a smooth and responsible recovery process that reflects your company values and culture. With a deep understanding of Australian self insurance obligations and strong relationships with workers compensation regulators nationwide, we ensure you maximise the financial and commercial benefits of self insurance while remaining compliant. And, through the Mutual Benefits Program, you’ll also get valuable free resources to enhance workplace safety, reduce risks, and improve your claims management performance.

Whether you’re new to self-insurance or need a better claims process, our teams of actuaries, business analysts, and technology experts give you the support, systems, and insights to manage claims confidently – so you can take care of your workers and your business.

Doing more than just the basics

Our claims model has been refined using insights from our Australia-wide exposure to workforce trends and industry best practice. In addition to specialist roles mental health specialists and legal specialists, our service model is propelled by innovations that enhance the recovery process and empower our front-line staff to deliver claims management activity which really makes a difference.

Valliant psychological support

The Valliant program places expert psychological resources at the very start of the claims process, ensuring injured workers receive specialised support from day one – before claims escalate, before treatment delays cause further harm, and before psychological injuries spiral into long-term work absences.

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Custom claims management system

Our purpose-built personal injury claims management system is compliant with all regulatory requirements for every state and territory in Australia. With tailored workflows, integrated electronic document management and administrative efficiency, our system allows our people to focus on the activities which matter most.

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Regulatory relationships

We recognise the critical importance of supporting our clients in regulatory relationships. Our scale and experience in self insurance has enables us to establish relationships with each state and territory regulator over decades. This enables us to monitor requirements in each jurisdiction to ensure our business processes align with current and evolving regulatory expectations, offering a unique benefit to our customers.

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Actuarial services

Our Actuarial Services Team works with a range of our self-insured customers across state-based and national workers’ compensation schemes, as well as personal injury regulators. They monitor performance and perform deep-dive analyses to identify emerging trends to identify key drivers of claims costs and the efficacy of improvement initiatives. Together, we work with our clients to design strategic interventions to positively impact claim liabilities and provide support into establishing and monitoring performance targets at all operational levels.

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Resources

Free tools to support recovery and provide a safer workplace

News & Community

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Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Complex case management: dispute management

Build confidence in managing adverse claims decisions. This course equips you with practical skills to prepare for and communicate tough decisions, de-escalate challenging situations, and rebuild trust when decisions are overturned. Ideal for professionals seeking to enhance their claims management approach with empathy and effectiveness.
Host : Procare

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Managing external workplace aggression and violence

This interactive training empowers participants to manage external aggression and violence in the workplace. It covers early warning signs, prevention strategies, and coordinated incident response, all through a legally informed and trauma-aware lens. Participants will explore case studies, apply psychosocial hazard management, and develop safety-focused policies. The course also highlights post-incident support, crisis communication, and fostering a culture of safety and wellbeing.
Host : Pinnacle Rehab

Vicarious trauma – leader session

Ideal for team leaders, managers, and HR professionals who regularly engage with trauma-related material. Join our interactive training session to learn techniques to recognise and respond to vicarious trauma in the workplace. Discover leadership support strategies and equip yourself with proactive and supportive methods to foster a healthier workplace culture.
Host : Pinnacle Rehab

Caring for your workers after an injury

This health and wellbeing training enhances employers’ health literacy for post-injury employee care. With a primary focus on resilience building and supporting workers post-injury, these sessions are tailored to address workplace injuries and progressive rehabilitation needs.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Recovre

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Mental Health First Aid (VIC)

This 2-day workshop in Melbourne Victoria, provides participants with the essential skills to provide Mental Health First Aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Access Psychology

Psychosocial safety investigations: Tackling tricky people issues at work

Learn how to effectively investigate psychosocial safety incidents by exploring key frameworks, considerations, and leadership roles. Gain insights to enhance your organisation’s approach to managing psychosocial risks.
Host : Flourish DX
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Chat with our local claim experts - we're always here to help