Claims

Make a claim

Guiding you through injury claims

Knowing what to do next is crucial when a worker is injured on the job.

We’ve guided thousands of NSW government employers and agencies through the claims process, helping them fulfil their responsibilities while ensuring their teams get the care and support they need to return to work safely.

This page explains how to get started and make a claim. If you have any questions, we’re ready to help.

Journey

Our support is tailored to your needs

Making a claim

Support for claims

Support for recovery

Support for workplaces

Get started - report an injury

Get in contact
  • 1800 365 401
  • newclaimsnsw@eml.com.au
  • GPO Box 3228, Sydney NSW 2001
Report an injury

Online claim lodgement and management

Workers and employers can now submit and manage workers compensation claims online click here for more information.

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Making a claim

Forms and guides

When an injury happens you want to feel prepared in supporting your employee. Here you can find useful resources to support the process. 

  • Checklist
Treating doctor checklist

This checklist can be used either online or as a print out and help you when preparing to speak to your worker’s Doctor. 

Find out more
  • Document
Activity timeline

Learn more about the early stages of the claim process and what you can expect when it comes to the administrative components of claims management.

Find out more
  • Template
Template for RTW planning

Being prepared to help your worker return to work is an important part of the claims process. This RTW template from SIRA will help you get started. 

Find out more

News & Community

Latest news
Find out more

Learn with a PIEF award finalist

Our learning platform, EMlearning is a PIEF Awards finalist. EML Group customers...

EML attracts industry recognition

We are excited to celebrate our finalists who have been named in...

Resources

Resources for claims, recovery and workplaces

Find out more

Understanding workplace mental health: key findings from the EML white paper

Australia is at a pivotal point in how mental health risks are recognised and addressed in...

Paving the way to recovery

Mental health claims which involve interpersonal conflict are some of the most complex we manage....

Digital distractions on wheels

Digital Distractions on Wheels: Navigating the Complexities of Infotainment in Australian Personal Injury Schemes...

5 ways to get you moving at work

We all know that staying active is important, not only does it help you keep physically...

The power of in-person care

Since 2021 our dedicated team of Mobile Case Managers have made over 13,500 visits with workers,...

Preventing secondary mental injuries

Did you know that your employee who has a physical injury could be at risk of...

Revolutionising claims handling in superannuation

Revolutionising claims handling in superannuation: Lessons from personal injury schemes...

How to cope with First Responder mental illness

Coping with your first responder partner’s mental illness or mental health involves supporting your loved one...

Benefits of exercise in supporting PTSD

It is widely accepted that exercise and physical activity can help reduce the symptoms of mental...

Apps for wellbeing

Take a look at our list of helpful apps and online tools designed to support your...

Judgemental podcast: Helping workplaces manage psychosocial risk

In the Judgemental Podcast, Kate Connors and Greg Smith discuss the nuance and diversity of impact...

Workplace risk and wellbeing tools

Creating a safer, healthier workplace starts with understanding key risk areas in the workplace and understanding...

More than a cop virtual seminar

This short course and seminar helps to give you and your families a better understanding about...

SUMMIT Risk Management Tool

Reduce claim costs and improve return to work outcomes with EML’s online musculoskeletal risk management tool...

RecoveryMate app

EML is proud to be launching our mobile app RecoveryMate which has been specifically designed for...

Positive, proactive approach aids recovery

On what seemed like an ordinary day at work, a fish scaling machine weighing over 100kg...

Never give up: Bob’s 15 year journey from injury to independence

Bob’s life changed forever one day in 2010. He headed to the mushroom farm in the...

Getting back on the road after PTSD

Andrew Mifsud has been driving trucks for more than 30 years, but nothing could prepare him...

How David got back to his beloved horses

David Wrout suffered a serious spinal cord injury and wondered what his future would be. David...

From one-punch victim to football champion

Fred was working as a security guard in Sydney’s CBD when he was victim to a...

Rob’s story

When Rob fell ill whilst travelling for work, neither he or his young family knew the...

Managing mental health: Tom Boyd shares his story

AFL footballer Tom Boyd was shocked by the impact that depression had on his personal life...

Seriously injured: Jed and Cheryl’s story

Jed still remembers being stuck under the machine he was operating to dig fence posts on...

Owning your injury – Chris and Robyn’s story

Chris’s life changed in an instant when he was involved in a serious car accident while...

Reconnecting through a passion for sport 

Toby's life changed forever when the truck he was driving as part of his job crashed,...

Two million kilometres and counting

Mobile case management is having a profound effect on workers’ lives – it’s helping them get...

Protecting workplace mental health

The initiative titled ‘Mind Your Head’ (MYH) is funded by our Mutual Benefits Program and is...

On the move

EML’s Victorian mobile case management program began in October 2016 and has had great success, helping...

Face to face support

When Pete, an employee of Waller Fencing, a family company in Port Elliot, South Australia, was...

Extra support when it’s needed

EML Victoria has developed two services to give extra support to injured workers at key times...

Safety first

A training program focused on helping carers manage high risk patients has led to a 50%...

Return to work video series

Managing workers insurance and personal injury claims can be challenging, so we’ve developed four helpful videos...

Your entitlements

The following information provides general advice on the entitlements that may be available to NSW Police...

No capacity for work

You have had your last day of service with NSW Police and you remain certified as...

Helping healthcare employers support their ageing workforce

Improve return to work rates for older injured healthcare workers, through these five types of interventions...

Earning capacity assessment

An Earning Capacity Assessment is performed to determine the appropriate weekly pay rate for a worker...

Capacity for work outside of NSW Police

You are unable to return to work with NSW Police, however your treatment providers have certified...

Resources to help prevent and manage OVA

Help prevent and better manage occupational violence and aggression incidents in your workplace with these resources...

Support services

There are numerous options available to support you regardless of what stage in your rehabilitation you...

PTSD expert guidelines for emergency services workers

EML’s world-first guidelines continue to help emergency service workers suffering from post-traumatic stress disorder (PTSD)...

Understanding your finances as a NSW Police Officer

The following information relates to sworn NSW Police Officers only as they are considered exempt workers...

Creating safer workplaces

Supporting Australian employers keep their people safe at work...

Post-traumatic stress disorder (PTSD)

Resources for workers and clinicians to help protect emergency service workers from the impacts of post...

WHS Poster Library

Search our range of WHS posters, available for you to download and start displaying in your...

Police Career Transition

Resources and support for NSW Police Officers transitioning to a new career....

Occupational Violence and Aggression

We understand that many workers (particularly in the aged care and retail sectors) have experienced some...

Ageing workforce

This collection provides a range of helpful resources to support employers, supervisors and employees navigate unique...

Family support for emergency services

Family support of an emergency service professional: husband or wife, partner, son, daughter or sibling, can...

PTSD in emergency services

Resources for workers and clinicians to help protect emergency service workers from the impacts of post...

Mental health

Resources for workers, their families and employers to assist with prevention and recovery from work-related psychological...

Injured at work? Resources for you

Helping people get their lives back after workplace injury is what we do. We've curated a...

About the claims process – for employers (Vic)

We’ve created a series of short, animated videos to help employers understand the Victorian workers compensation...

Spotlight: Pain after an injury

Musculoskeletal conditions are the leading contributor to disability worldwide, with lower back pain being the single...

First Appointment videos

The First Appointment videos help you be mentally and physically prepared to start treatment with a...

A step-by-step guide to managing the claims process – for SA employers

Knowing what to do when your employee has been injured and lodges a workers’ compensation claim...

Improving your mental health through exercise

Exercise is one of the best things you can do to preserve mental health or recover...

Preventing manual task injuries

Manual task injuries put tradies out of work across Australia every day. Take a look at...

Diet and mental health

Watch and learn with Dietitian Dr. Scott Teasdale PhD, as he explains what happens to you...

Mell: my decision

From the age of five years Mell was drawn to action – her favourite character on...

Dave: moving forward

Dave was a NSW Police Force Officer for 12 years before he sustained an injury that...

Job ready: the employer perspective 

Former officers have many skills and characteristics that are highly valued by employers and recruiters....

RecoveryMate app

EML is proud to be launching our mobile app RecoveryMate which has been specifically designed for...

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 12 March 2026
  • 9:30am-10:30am
  • Virtual

Workers compensation: National updates and insights

This session is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers across the jurisdictional Workers Compensation schemes of SA, NSW and VIC.
Host : Internal

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 24 March 2026
  • 12.00pm-13:00pm
  • Virtual

Mind the gap: Five practical fixes to close psychosocial compliance gaps

With psychosocial safety regulations now established across Australia, we have a clearer picture of what regulators expect from organisations. Non-compliance not only puts workers’ mental health at risk but also exposes organisations to significant financial, legal, operational, and reputational consequences. Discover how to comply with psychosocial safety regulations and protect your people.
Host : FlourishDX
  • 17 March 2026
  • 9:30am - 11:30am
  • Virtual

The injury conversation: Getting it right from the first moment

The first conversation after an injury sets the tone for the whole claim. When handled poorly, it leads to disengagement, mistrust, and long durations. This session equips leaders with the words, presence, and timing to start the process well – protecting both the worker’s wellbeing and the business.
Host : Lysander

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 18 March 2026
  • 09:00am - 16.00pm
  • Face to face

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Workplace Interventions

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 10 March 2026
  • 9:30am-11:00am
  • Virtual

Strong minds, silent battles: Women’s mental health at work

Gender shapes how we experience mental health at work – and the data tells a clear story: women carry a disproportionate share of the risk. Join Keith Govias (EML), Dr Leah Collins (Transitioning Well), Rose Evans (Bridge Street Psychology), and Thea O’Connor (Menopause at Work) as they unpack the unique challenges women face in the workplace. Discover practical strategies for employers and employees to foster support, resilience, and wellbeing together.
Host : Internal
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.

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