Claim assistance

Free tools and tips for the claims process

 

Lodged a workers compensation claim but unsure what happens next? We’re here to help, with free resources and support to help you through every stage of the workers compensation claim process. Whether you’re attending a medical appointment or planning your return to work, this page provides useful guides, expert videos, and links to help you navigate each step. 

Everyone’s claim journey is different. We’re here to make yours as supported as possible.

Journey

Our support is tailored to your needs

Making a claim

Click here to get started

Support for claims

Resources for the claims process

Support for recovery

Get the care you need

Video series

Support for you

EML has created a series of short videos to answer some of the most commonly asked questions in the claims process.

Returning to work

who will support you to recover and get back to work

Weekly payments

how are payments calculated?

Treatment

what types of treatment can you receive and how to claim travel expenses?

Who’s involved

which specialists can help you to recover

Claim assistance

Guiding you through the claims process

Managing the administrative components of the claims management process shouldn’t be challenging.

Vic Claim WorkSafe Victoria safety notice

The Vic Claim app

Use this free app developed by WorkSafe Victoria to help guide you through the personal injury process.



You can find useful information and save time by uploading documents to EML like invoices and Certificates of Capacity.

You can also search for service and treatment providers near you.

Resources

Free tools to support your recovery and return to work

News & Community

Latest news

Positive, proactive approach aids recovery

Injured worker Nick Johansen has been named a finalist in the 2024...

15,000 visits to aid recovery

Our team of 14 mobile case managers in Victoria met a major...

Industry recognition of Mobile Case Manager

Mobile Case Manager Mark has been recognised with an ‘Excellence in Customer...

On the road with award finalist Mark

Mark, who is one of four PIEF Award finalists representing EML Group...
Get in touch

We're ready to support you

Contact for claims and return to work support

Contact for all new claims