NSW Nominal Insurer (icare)

Supporting employers and workers through injury

<strong>Katie Giddins</strong>
Katie GiddinsGeneral Manager, Corporate
<strong>Matthew Vickers</strong>
Matthew VickersGeneral Manager, SME & Specialty

“We’re one of NSW’s longest serving providers of workers compensation services, consistently leading the market in performance.”

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Every day our 1,400 NSW team members help employers to navigate the complexities of workers compensation whilst ensuring their injured workers receive the support they need to recover and return to work – faster and safer.

We are a trusted Claims Service Provider (CSP) for the Nominal Insurer (icare) which is the workers compensation scheme in NSW, covering most workplaces (excluding the public sector, self-insured employers, and employers in a specialised insurance scheme).

Years of experience with icare’s claims management system has allowed us to develop bespoke tools, resources and reports that enhance compliance and operational effectiveness, enabling our case managers to focus on proactive claims strategies that drive real results.

Our people are experienced, compassionate professionals who assist with claims to ensure workers and employers receive timely support throughout the claims process. We deliver outstanding results as demonstrated by the comparative metrics published by icare, while we continue to manage the highest volume of claims in the NSW Scheme.

Explore the services we offer today and discover why we are the CSP of choice in NSW.

Quick access - report an injury

Complete the claim form
Contact us anytime

Visit the icare portal

Workers and employers can now submit and manage workers compensation claims online. Click here to visit the icare portal.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Specialised support when you need it most

We are open for business

In 2025, as more employers in NSW have the opportunity to choose a provider that best suits the needs of their business, we look forward to continuing to support our valued customers, reconnect with past customers, and welcome new employers seeking an experienced and results-driven CSP.



Explore the services we offer and take a look at our latest edition of EML NSW in Focus.

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Understanding key cross border workers compensation entitlements and obligations

This training is designed for RTW Coordinators who have responsibilities to manage workers compensation injuries across multiple Australian jurisdictions. The training covers key components of the different legislation and general RTW principles with links to relevant resources.
Host : Recovre

Advanced workers compensation masterclass – key barriers and motivators for success during eligibility

Listen to experts in workers compensation, injury management, and claim investigations as they cover important aspects that improve compliance, reduce the risk of time lost, improve engagement with injured workers and assist you to present evidence and information during the claim eligibility phase.
Host : EML

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Consequences and tragedy of workplace complacency

This special event will inspire individuals to recognise moments of complacency and shift their mindset on how they approach their work, regardless of their job. Every workplace and every worker must prioritise safety, not just as a necessity, so we can all go home safe.
Host : Let's talk about Safety

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Addressing common recovery and return to work barriers

This workshop has been designed to help identify and address the key common recovery and return to work barriers experienced through the lens of each party active in a RTW process, including the worker, employer, claims agent and providers.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Mentally healthy workplaces for executives and decision makers

This workshop equips executives and leaders with strategies to manage stress, prevent burnout, navigate decision fatigue, and foster workplace wellbeing—ensuring sustainable leadership while addressing challenges like moral injury and loneliness.
Host : Psychological Safety Australia

Psychosocial safety compliance: practical application of legislative requirements

Join this webinar to master the fundamentals of psychosocial safety. Ideal for Health, Safety and HR professionals, this session covers risk management, regulatory requirements, and practical applications to prevent workplace injuries resulting from psychosocial hazards.
Host : Flourish DX

Wellbeing conversation toolkit workshop

Wellbeing Conversation Toolkit Workshop
Host : Work Rehab

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