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Supporting employers

Supporting NSW frontline employers

We’ve been resolving public sector injury claims for over 20 years.

We understand the unique challenges you face in keeping NSW running. Each year, we help government employers manage workers compensation claims across various sectors – from emergency services to office teams.

With over 15 years’ experience managing personal injury claims for emergency services agencies, we know what it takes to keep you moving. Through early intervention and best-practice injury management, we help you achieve the best possible outcomes with minimal disruption. Our experienced mobile case managers oversee medical approvals so claims progress quickly, while we work with you to support your teams back into the workplace.

Through the Mutual Benefits Program, we proactively reduce injury risks in the sector and provide tailored support to frontline workers so you can keep delivering the vital services NSW relies on. This includes a $5 million investment in emergency services claim and injury management innovations, technology, and research partnerships – to help drive better outcomes and keep your teams safe and operational.

Tailored services to support our frontline in NSW

Our claims model has been refined using insights from our Australia-wide exposure, and over 15 years’ experience working with first responders. In addition to specialist roles like return to work specialists, mental health specialists and legal specialists, our service model is propelled by innovations that enhance the recovery process and empower our staff to deliver claims management activity which really makes a difference.

Mobile case management

Our newly introduced team of mobile case managers are empowered to make on-the-spot decisions to facilitate faster medical treatment. Travelling across NSW, they work with employers, workers and their treating health practitioners to help a worker return to work sooner.

Tailored injury claim pathways

Our years of experience and intimate knowledge of the risks associated with frontline workers has enabled us to design tailored claim pathways. We customise our claims management approach to address the specific needs of emergency services workers and ensure they have the right support and services along the way.

Career case management

Given the nature of injuries and illness across emergency services, we know that not all workers will return to their pre-injury duties. We offer a proactive and supportive approach to career change or medical retirement that recognises a uniformed career and years of service.

Biopsychosocial and risk screening tool

Our tool helps case managers identify biopsychosocial risks that could delay recovery. Integrated into our claims system, it uses automation and workflows to provide a holistic view across medical, mental health, social, and occupational factors. The profiling score guides support levels and actions to improve claim outcomes.

Resources

Resources for claims, recovery and workplaces

News and community

Latest news

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Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Complex case management: dispute management

Build confidence in managing adverse claims decisions. This course equips you with practical skills to prepare for and communicate tough decisions, de-escalate challenging situations, and rebuild trust when decisions are overturned. Ideal for professionals seeking to enhance their claims management approach with empathy and effectiveness.
Host : Procare

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Managing external workplace aggression and violence

This interactive training empowers participants to manage external aggression and violence in the workplace. It covers early warning signs, prevention strategies, and coordinated incident response, all through a legally informed and trauma-aware lens. Participants will explore case studies, apply psychosocial hazard management, and develop safety-focused policies. The course also highlights post-incident support, crisis communication, and fostering a culture of safety and wellbeing.
Host : Pinnacle Rehab

Vicarious trauma – leader session

Ideal for team leaders, managers, and HR professionals who regularly engage with trauma-related material. Join our interactive training session to learn techniques to recognise and respond to vicarious trauma in the workplace. Discover leadership support strategies and equip yourself with proactive and supportive methods to foster a healthier workplace culture.
Host : Pinnacle Rehab

Caring for your workers after an injury

This health and wellbeing training enhances employers’ health literacy for post-injury employee care. With a primary focus on resilience building and supporting workers post-injury, these sessions are tailored to address workplace injuries and progressive rehabilitation needs.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Recovre

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Mental Health First Aid (VIC)

This 2-day workshop in Melbourne Victoria, provides participants with the essential skills to provide Mental Health First Aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Access Psychology

Psychosocial safety investigations: Tackling tricky people issues at work

Learn how to effectively investigate psychosocial safety incidents by exploring key frameworks, considerations, and leadership roles. Gain insights to enhance your organisation’s approach to managing psychosocial risks.
Host : Flourish DX
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