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Supporting employers

Supporting NSW frontline employers

We’ve been resolving public sector injury claims for over 20 years.

We understand the unique challenges you face in keeping NSW running. Each year, we help government employers manage workers compensation claims across various sectors – from emergency services to office teams.

With over 15 years’ experience managing personal injury claims for emergency services agencies, we know what it takes to keep you moving. Through early intervention and best-practice injury management, we help you achieve the best possible outcomes with minimal disruption. Our experienced mobile case managers oversee medical approvals so claims progress quickly, while we work with you to support your teams back into the workplace.

Through the Mutual Benefits Program, we proactively reduce injury risks in the sector and provide tailored support to frontline workers so you can keep delivering the vital services NSW relies on. This includes a $5 million investment in emergency services claim and injury management innovations, technology, and research partnerships – to help drive better outcomes and keep your teams safe and operational.

Tailored services to support our frontline in NSW

Our claims model has been refined using insights from our Australia-wide exposure, and over 15 years’ experience working with first responders. In addition to specialist roles like return to work specialists, mental health specialists and legal specialists, our service model is propelled by innovations that enhance the recovery process and empower our staff to deliver claims management activity which really makes a difference.

Mobile case management

Our newly introduced team of mobile case managers are empowered to make on-the-spot decisions to facilitate faster medical treatment. Travelling across NSW, they work with employers, workers and their treating health practitioners to help a worker return to work sooner.

Tailored injury claim pathways

Our years of experience and intimate knowledge of the risks associated with frontline workers has enabled us to design tailored claim pathways. We customise our claims management approach to address the specific needs of emergency services workers and ensure they have the right support and services along the way.

Career case management

Given the nature of injuries and illness across emergency services, we know that not all workers will return to their pre-injury duties. We offer a proactive and supportive approach to career change or medical retirement that recognises a uniformed career and years of service.

Biopsychosocial and risk screening tool

Our tool helps case managers identify biopsychosocial risks that could delay recovery. Integrated into our claims system, it uses automation and workflows to provide a holistic view across medical, mental health, social, and occupational factors. The profiling score guides support levels and actions to improve claim outcomes.

Resources

Resources for claims, recovery and workplaces

News and community

Latest news

PTSD at Work: Global Perspectives international forum

PTSD at Work: Global Perspectives international forum...

Inside the minds of Australia’s workplaces: A groundbreaking mental health white paper  

EML proudly hosted events in Sydney and Melbourne to launch our latest...

Top WHS tips to start the year

The start of the year is a good opportunity for us to...

Preventing workplace musculoskeletal disorders

Proactively addressing musculoskeletal disorder (MSD) risks is key to fostering safer workplaces....

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Workers compensation: National updates and insights

This course is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers across the jurisdictional Workers Compensation schemes of SA, NSW and VIC.
Host : Internal

Introduction to workers compensation and injury management

Employers have an obligation to support injured people in the workplace. This session will provide the basic requirements and best-practice principles for supporting injured employees to recover and return to work.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Managing external workplace aggression and violence

This interactive training empowers participants to manage external aggression and violence in the workplace. It covers early warning signs, prevention strategies, and coordinated incident response, all through a legally informed and trauma-aware lens. Participants will explore case studies, apply psychosocial hazard management, and develop safety-focused policies. The course also highlights post-incident support, crisis communication, and fostering a culture of safety and wellbeing.
Host : Pinnacle Rehab

 Consequences and tragedy of workplace complacency

This special event will inspire individuals to recognise moments of complacency and shift their mindset on how they approach their work, regardless of their job. Every workplace and every worker must prioritise safety, not just as a necessity, so we can all go home safe.
Host : Let's Talk About Safety

Managing non work related injuries in the workplace

Nearly half of the population are estimated to have one or more chronic health conditions, and injuries are a leading cause of disease burden and death in Australia. This session provides practical, ethical and best-practice guiding principles for Australian businesses in managing non-work related injury and illness in the workplace.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Recovre

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Workplace Interventions

Addressing common recovery and return to work barriers

This workshop has been designed to help identify and address the key common recovery and return to work barriers experienced through the lens of each party active in a RTW process, including the worker, employer, claims agent and providers.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Engaging leaders: Mental health training for managers

This workshop by Mental Health First Aid equips leaders with an understanding of mental health conditions, enabling them to promote awareness, enhance communication, and foster a supportive workplace that values mental health. By gaining insights into early intervention, empathy, and active listening, leaders can reduce stigma, boost productivity, and contribute to healthier, more engaged teams, ultimately driving organisational success.
Host : Wellbeing Campus

Mutual Benefits Masterclass – Inside the minds of Australia’s workplaces

Join Dr Michael Di Donato, Luke Sheehan, and Keith Govias as they unpack the Mental Health white paper, developed by EML in partnership with Monash University. Using national datasets, the paper highlights the rise in psychological injury claims, identifies systemic risks, and explores industry-specific challenges. The speakers will examine key findings, discuss emerging trends, and share practical, data-driven strategies to strengthen trust and support between employers and employees. This session provides valuable insights to help organisations create safer, more mentally healthy workplaces.
Host : Internal

New rules, better outcomes, integrating psychosocial care in the workplace

This session provides an overview of the “It Pays To Care” policy, and how psychosocial care can be applied in the workplace to enhance health and safety programs, strengthen workplace culture and employee wellbeing, and improve health and recovery outcomes for people who experience a workplace injury.
Host : IPTC
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