icare Insurance for NSW

Workers compensation for public sector workers

<strong>Matthew Rodwell</strong>
Matthew RodwellGeneral Manager, Insurance for NSW

“For 20 years, we’ve proudly supported the NSW Treasury Managed Fund, recognising the challenges of serving the community and remaining dedicated to those who protect others.”

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Government agencies have unique workers compensation needs. We’re experts in providing the right support. 

As a Claims Service Provider (CSP) for icare’s Insurance for NSW (ifNSW), we manage workers compensation claims for public sector employees under its Treasury Managed Fund (TMF) – the state’s insurance scheme that protects government employees, major assets, and infrastructure.

For over 20 years, we’ve helped injured government workers get the care and support they need under the Treasury Managed Fund, whether it’s a slip-and-fall in a government office or a complex injury from frontline emergency services work.

With our deep knowledge of government requirements and best-practice claims management, we help public sector workers recover and agencies fulfil their obligations, delivering tailored support that meets the needs of workers, agencies, and the wider TMF scheme.

Quick access - report an injury

If you’re a NSW government employee and need to make a claim for an injury, you should contact your employing agency directly who will report on your behalf.

Contact us anytime

Visit the icare portal

Workers and employers can now submit and manage workers compensation claims online. Click here to visit the icare portal.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Specialised support when you need it most

We have a deep understanding of what it means to have a career in uniform

staff dedicated to serving those who serve us
 
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Invested into initiatives to support the emergency services industry
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Emergency services workers supported to date
 
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Mobile case management

Our mobile case managers provide face-to-face support and personalised care to workers and employers. A new addition to our service offering in this portfolio, they can make make on-the-spot decisions to fast track treatment for a quicker recovery and return-to-work.

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Workers compensation: National updates and insights

This session is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers across the jurisdictional Workers Compensation schemes of SA, NSW and VIC.
Host : Internal

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Workplace Interventions

Engaging effectively with health professionals to improve return to work outcome

This session is designed for professionals involved in return to work (RTW) programs, including Human Resources Managers, Case Managers, and Rehabilitation Coordinators. It focuses on optimising the role of health professionals in facilitating effective and sustainable RTW outcomes for employees recovering from illness or injury. Participants will explore the crucial role that health professionals play in the RTW process. This session emphasises the importance of collaborative, multidisciplinary approaches and how to leverage the expertise of health professionals to support employee recovery and reintegration into the workplace.
Host : Work Rehab

Best practice in injury management: Plan, act, review

This session will cover the “Plan, Act, Review” Framework and will focus on the importance of early intervention, and injury management best practices to support return to work. This session will outline the key actions needed to set claims up for success, while also highlighting common barriers and red flags to watch for. By the end of the session, participants will be equipped with a practical framework to plan, act, and review effectively when managing workplace injuries.
Host : Procare

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Strong minds, silent battles: Women’s mental health at work

Gender shapes how we experience mental health at work – and the data tells a clear story: women carry a disproportionate share of the risk. Join Keith Govias (EML), Dr Leah Collins (Transitioning Well), Rose Evans (Bridge Street Psychology), and Thea O’Connor (Menopause at Work) as they unpack the unique challenges women face in the workplace. Discover practical strategies for employers and employees to foster support, resilience, and wellbeing together.
Host : Internal

Navigating change for leaders: When uncertainty is the only certainty

Change in the workplace – whether in roles, teams, or the organisation, often brings uncertainty, which can feel overwhelming and stressful. Leaders face unique challenges during these times, as change impacts them and their teams. Everyone responds differently, so understanding emotional reactions and learning practical strategies is essential. In this 1.5 hour session, Transitioning Well will help leaders support themselves and others through change, focusing on managing anxiety, worry, and stress effectively.
Host : Transitioning Well

Mental Health First Aid (VIC)

The Accredited Mental Health First Aid (MHFA) training tailored for workplaces, enables participants to acquire vital skills to recognise, respond, and support adults facing mental health challenges. Our facilitators bring expertise to ensure your people are well-equipped to navigate mental health challenges confidently. A MHFA endorsed certificate will be provided upon full participation in the training.
Host : Access Psychology

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