NSW Nominal Insurer (icare)

Supporting employers and workers through injury

<strong>Katie Giddins</strong>
Katie GiddinsGeneral Manager, Corporate
<strong>Matthew Vickers</strong>
Matthew VickersGeneral Manager, SME & Specialty

“We’re one of NSW’s longest serving providers of workers compensation services, consistently leading the market in performance.”

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Every day our 1,400 NSW team members help employers to navigate the complexities of workers compensation whilst ensuring their injured workers receive the support they need to recover and return to work – faster and safer.

We are a trusted Claims Service Provider (CSP) for the Nominal Insurer (icare) which is the workers compensation scheme in NSW, covering most workplaces (excluding the public sector, self-insured employers, and employers in a specialised insurance scheme).

Years of experience with icare’s claims management system has allowed us to develop bespoke tools, resources and reports that enhance compliance and operational effectiveness, enabling our case managers to focus on proactive claims strategies that drive real results.

Our people are experienced, compassionate professionals who assist with claims to ensure workers and employers receive timely support throughout the claims process. We deliver outstanding results as demonstrated by the comparative metrics published by icare, while we continue to manage the highest volume of claims in the NSW Scheme.

Explore the services we offer today and discover why we are the CSP of choice in NSW.

Quick access - report an injury

Complete the claim form
Contact us anytime

Visit the icare portal

Workers and employers can now submit and manage workers compensation claims online. Click here to visit the icare portal.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Specialised support when you need it most

We are open for business

In 2025, as more employers in NSW have the opportunity to choose a provider that best suits the needs of their business, we look forward to continuing to support our valued customers, reconnect with past customers, and welcome new employers seeking an experienced and results-driven CSP.



Explore the services we offer and take a look at our latest edition of EML NSW in Focus.

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Introduction to workers compensation & injury management

Gain a comprehensive understanding of the vital role Occupational Rehabilitation Providers play across Australia. This course explores the positive impact these providers have on workplace injury schemes, including the financial and operational benefits they deliver. Participants will also learn about the key differences in service delivery and regulations across various states and territories, equipping them with the knowledge to navigate and apply best practices nationwide
Host : Procare

Complex case management: dispute management

Build confidence in managing adverse claims decisions. This course equips you with practical skills to prepare for and communicate tough decisions, de-escalate challenging situations, and rebuild trust when decisions are overturned. Ideal for professionals seeking to enhance their claims management approach with empathy and effectiveness.
Host : Procare

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Managing external workplace aggression and violence

This interactive training empowers participants to manage external aggression and violence in the workplace. It covers early warning signs, prevention strategies, and coordinated incident response, all through a legally informed and trauma-aware lens. Participants will explore case studies, apply psychosocial hazard management, and develop safety-focused policies. The course also highlights post-incident support, crisis communication, and fostering a culture of safety and wellbeing.
Host : Pinnacle Rehab

Vicarious trauma – leader session

Ideal for team leaders, managers, and HR professionals who regularly engage with trauma-related material. Join our interactive training session to learn techniques to recognise and respond to vicarious trauma in the workplace. Discover leadership support strategies and equip yourself with proactive and supportive methods to foster a healthier workplace culture.
Host : Pinnacle Rehab

Caring for your workers after an injury

This health and wellbeing training enhances employers’ health literacy for post-injury employee care. With a primary focus on resilience building and supporting workers post-injury, these sessions are tailored to address workplace injuries and progressive rehabilitation needs.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Recovre

Effectively utilising health professionals to improve return to work outcomes

Build stronger RTW outcomes through health professional collaboration. Gain a clear understanding of the roles and specialties of health professionals in Return to Work (RTW) planning. Learn how to communicate effectively, develop tailored RTW/RAW plans, and navigate common challenges. This course equips you with practical strategies and communication tools to foster productive partnerships and ensure successful, individualised outcomes.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Psychosocial safety investigations: Tackling tricky people issues at work

Learn how to effectively investigate psychosocial safety incidents by exploring key frameworks, considerations, and leadership roles. Gain insights to enhance your organisation’s approach to managing psychosocial risks.
Host : Flourish DX

Mental Health First Aid (NSW)

This 2-day workshop in Sydney NSW, provides participants with the essential skills to provide Mental Health First Aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : PHSA

Mental Health First Aid (VIC)

This 2-day workshop in Melbourne Victoria, provides participants with the essential skills to provide Mental Health First Aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Access Psychology

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