Comcare

Comcare workers compensation claims and support

<strong>Susie Walford</strong>
Susie WalfordGeneral Manager, Federal Self Insurance
“We are the largest dedicated SRC Act team outside of Comcare with a steadfast focus on streamlining service for workers and employers across Australia.”
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For some federal workers and employers, workplace injuries are covered by Comcare. This scheme provides national workers compensation to employees of the Commonwealth, ACT Government, or companies licensed under Comcare.

As a trusted Third-Party Administrator (TPA) for Comcare workers compensation, we’ve been helping employers manage injury claims with confidence since 2016. We simplify the process, ensuring full compliance with the Safety, Rehabilitation, and Compensation Act 1988 (SRC Act) so workers receive the care they need and employers meet their obligations.

As the largest independent claims manager of Comcare workers compensation, we provide nationwide support, helping national employers reduce costs while ensuring injured workers experience a safe recovery and a successful return-to-work.

To start the claims process, please contact your employer.

Alternatively, you can contact your case manager via their direct phone number, direct email address, or call 1800 365 227. If you have feedback at any time throughout the claims process, please access our feedback form.

Customer feedback

If you have feedback at any time throughout the claims process we want to hear from you. Access our feedback form here.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Request a copy of our Capability Statement for Self-Insurance​

Get in touch

To learn more about our offering, contact one of our team:  

David Pickering

Group Executive, Claims Solutions
D.Pickering@eml.com.au

Susie Walford

General Manager, Federal Self-Insurance
S.Walford@eml.com.au

Bree Bergin

General Manager, National Self-Insurance
B.Bergin@eml.com.au

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Workers compensation: National updates and insights

This course is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers. Topics include: Overview of Workers Compensation in Australia; State Schemes updates and impacts.
Host : Internal

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Managing risk in an ageing workforce

Workforces are more age-diverse than ever, bringing both opportunity and evolving risk. This session explores the physical, psychological, and organisational risks associated with an ageing workforce, and how these can impact health, safety, and performance. Participants will gain practical strategies to support safe, sustainable work and build more age-inclusive workplaces.
Host : Recovre

Stay S.A.F.E.R.® De-escalation Program

Workplace interactions can sometimes become challenging, emotional, or confrontational. The Stay S.A.F.E.R.® De-escalation Program provides practical skills and strategies to help participants recognise early signs of escalation, respond effectively to heightened emotions, and support safer, more positive outcomes for everyone involved. This interactive workshop explores the Escalation Cycle and equips participants with techniques to prevent situations from intensifying, communicate effectively under pressure, and apply de-escalation strategies in a range of workplace contexts. Participants will also learn how to maintain safety during emergency situations and reflect on incidents to support continuous improvement.
Host : Our Curious Minds

Fatigue is More Than Tiredness

Fatigue is now recognised within psychosocial hazard frameworks, not just as a physical safety issue but as a psychological risk factor. Ongoing workload pressure, long hours, mental load, and emotional strain can erode coping capacity, judgement, and wellbeing. This session helps leaders recognise fatigue as an early risk indicator.
Host : Lysander

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Decoding Intangible Factors: Maximise Return to Work Outcomes

Why do two workers with the same injury have vastly different recovery outcomes? The answer lies in the psychosocial landscape. Work Healthy Australia will explore the psychological drivers of return-to-work success. Join us for a data-driven, practical session designed to turn complex psychosocial theory into actionable workplace recovery strategies.
Host : Work Healthy Australia

Role of the Return to Work Coordinator (VIC)

This WorkSafe Victoria endorsed Return to Work (RTW) program is designed to equip RTW Coordinators with the tools they need to effectively manage return to work under the requirements of the legislation and the principles of effective injury management. A WorkSafe endorsed certificate will be provided upon full participation in the two-day RTWC program. All pre work materials will be provided.
Host : Workplace Interventions

Understanding Biopsychosocial Risk Factors and Assessments

Successful recovery after a workplace injury is influenced by more than the diagnosis or severity of injury. Research consistently demonstrates that psychosocial factors often have a greater impact on recovery and return-to-work outcomes than the physical injury itself. This session provides employers, RTW coordinators and supervisors with practical knowledge to identify psychosocial risk factors that may delay recovery, understand the purpose of biopsychosocial assessments, and implement workplace strategies that support recovery and durable return-to-work outcomes.
Host : KINNECT

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