Comcare

Comcare workers compensation claims and support

<strong>Susie Walford</strong>
Susie WalfordGeneral Manager, Federal Self Insurance

“We are the largest dedicated SRC Act team outside of Comcare with a steadfast focus on streamlining service for workers and employers across Australia.”

Simple blue icon representing a generic concept.
Light blue square shape on a colored background.

For some federal workers and employers, workplace injuries are covered by Comcare. This scheme provides national workers compensation to employees of the Commonwealth, ACT Government, or companies licensed under Comcare.

As a trusted Third-Party Administrator (TPA) for Comcare workers compensation, we’ve been helping employers manage injury claims with confidence since 2016. We simplify the process, ensuring full compliance with the Safety, Rehabilitation, and Compensation Act 1988 (SRC Act) so workers receive the care they need and employers meet their obligations.

As the largest independent claims manager of Comcare workers compensation, we provide nationwide support, helping national employers reduce costs while ensuring injured workers experience a safe recovery and a successful return-to-work.

To start the claims process, please contact your employer.


Alternatively, you can contact your case manager via their direct phone number, direct email address, or call 1800 365 227. If you have feedback at any time throughout the claims process, please access our feedback form.

Customer feedback

If you have feedback at any time throughout the claims process we want to hear from you. Access our feedback form here.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Next quarter training sessions will be released soon

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

News & Community

Latest news

EML named finalist in 2025 Comcare National Work Health and Safety Awards

EML Group has been announced as a finalist in the 2025 Comcare...

Inside the minds of Australia’s workplaces: A groundbreaking mental health white paper  

EML proudly hosted events in Sydney and Melbourne to launch our latest...

Supporting superannuation trustees after ASIC’s review

In April 2025, ASIC released its report, “Taking ownership of death benefits:...

EML named a finalist at the Insurance Business Awards

EML Group is delighted to be named a finalist in two categories...
Person smiling, wearing headphones at a computer.
Get in touch your way
Chat with our local claim experts - we're always here to help