Claims

WorkSafe Victoria

Support and care you can rely on

<strong>Rick Jones</strong>
Rick JonesGeneral Manager, Victoria
“It’s rewarding to lead such a passionate, committed team of experts who are so focused on giving great service and showing such care and support to help people get their lives back after injury.”

Workplace injury in Victoria? We’re here to help. As an appointed agent for WorkSafe Victoria’s workers compensation scheme, we provide essential support to injured workers and their employers.

Our role is to manage claims and WorkCover insurance policies on behalf of WorkSafe Victoria. We take care of everything – from medical treatment and compensation to return-to-work assistance.

We have a dedicated Victoria-based team who manage injury claims for around a quarter of businesses in the state. Our Melbourne and Geelong offices are home to over 500 claims specialists and our mobile case managers are on the ground across Victoria, providing in-person guidance to ensure workers and employers get the care and clarity they need when it matters most.

For invoices, certificates of capacity, and other claim documentation: claimsvic@eml.com.au

Note: Please include your claim number in the subject line for faster processing.

For new claim queries and lodgements: newclaimsvic@eml.com.au

Workers and employers can now submit and manage workers compensation claims online. Click here for more information.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 10 November 2026
  • 9:30am-11:30am
  • Virtual

Migrant worker and cultural awareness in the workplace

Australian workplaces are diverse and many workers come from migrant and multicultural backgrounds. Employers have a duty to ensure that all workers are healthy and safe at work, and this will require you to tailor your approach to meet the needs and abilities of all workers. This session covers some ways that employers can manage WHS risks in a sensitive way, through tailored communication, consultation, cultural and religious awareness.
Host : PHSA
  • 17 November 2026
  • 9:30am-11:30am
  • Virtual

Psychosocial hazards and risk management

Psychosocial hazards can have a significant impact on wellbeing, performance, and workplace safety. This session will build awareness of the legal and practical frameworks for identifying, assessing, and managing psychosocial risks, while supporting participants to apply effective risk and injury management approaches.
Host : Recovre
  • 18 November 2026
  • 9:30am-11:30am
  • Virtual

Occupational violence and aggression training

This session explores strategies to recognise, respond to and manage occupational violence and aggression in the workplace. The training focuses on early awareness, effective de-escalation communication, and practical safety measures to support safer interactions and reduce risk in the workplace.​
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 11 November 2026
  • 9:30am-10:30am
  • Virtual

Understanding biopsychosocial risk factors and assessments

Successful recovery after a workplace injury is influenced by more than the diagnosis or severity of injury. Research consistently demonstrates that psychosocial factors often have a greater impact on recovery and return-to-work outcomes than the physical injury itself. This session provides employers, RTW coordinators and supervisors with practical knowledge to identify psychosocial risk factors that may delay recovery, understand the purpose of biopsychosocial assessments, and implement workplace strategies that support recovery and durable return-to-work outcomes.
Host : KINNECT
  • 19 November 2026
  • 9:30am-11:30am
  • Virtual

Developing task analysis and job dictionaries

This session introduces the concept of suitable work and the legislation that underpins it, while explaining the benefits of offering suitable work for both the worker and the organisation. This will cover how task analysis supports the development of job dictionaries, along with RTW arrangements, additional tools, and key resources to help apply these concepts in practice.
Host : Recovre
  • 24 November 2026
  • 9:30am-11:00am
  • Virtual

Suitable duties for psychological injuries

This course is designed to provide an overview of the common types of injuries and the medical terminology that often arise in the personal injury sector. With a better understanding of injuries and their impacts, Return to Work Coordinators and other Health and Wellbeing Practitioners will be more effective in the management of each claim and increase the opportunities for promoting the worker’s return to work and health.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 25 November 2026
  • 9:00am-4:00pm
  • F2F

Mental Health First Aid (VIC)

This two-day face to face workshop in Melbourne VIC provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Access Psych
  • 25 November 2026
  • 12:30pm-13:30pm
  • Virtual

Moral injury: When values and ethics are challenged in the workplace

This session explores moral injury in the workplace, with a focus on how challenges to personal values and ethical boundaries impact individuals. Participants will gain insight into the causes and psychosocial drivers of moral injury, how it influences worker wellbeing and recovery, and practical approaches to recognise and respond to help reduce its impact in workplace and workers compensation contexts.
Host : KINNECT
  • 9 December 2026
  • 10:30am-12:30pm
  • Virtual

Mental Health First Aid

This two-day virtual workshop provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Workplace Interventions

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Contact for claims and return to work support

Contact for all new claims