Claims

WorkSafe Victoria

Support and care you can rely on

<strong>Rick Jones</strong>
Rick JonesGeneral Manager, Victoria
“It’s rewarding to lead such a passionate, committed team of experts who are so focused on giving great service and showing such care and support to help people get their lives back after injury.”

Workplace injury in Victoria? We’re here to help. As an appointed agent for WorkSafe Victoria’s workers compensation scheme, we provide essential support to injured workers and their employers.

Our role is to manage claims and WorkCover insurance policies on behalf of WorkSafe Victoria. We take care of everything – from medical treatment and compensation to return-to-work assistance.

We have a dedicated Victoria-based team who manage injury claims for around a quarter of businesses in the state. Our Melbourne and Geelong offices are home to over 500 claims specialists and our mobile case managers are on the ground across Victoria, providing in-person guidance to ensure workers and employers get the care and clarity they need when it matters most.

For invoices, certificates of capacity, and other claim documentation: claimsvic@eml.com.au

Note: Please include your claim number in the subject line for faster processing.

For new claim queries and lodgements: newclaimsvic@eml.com.au

Workers and employers can now submit and manage workers compensation claims online. Click here for more information.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 18 August 2026
  • 9:30am-11:30am
  • Virtual

Fundamentals of injury management and return to work planning

This session provides an overview of injury management and return to work principles, including employer obligations, communication practices, and recovery planning. Participants will gain practical knowledge to support injured workers, promote recovery at work, and contribute to positive health and business outcomes through effective workplace rehabilitation practices.”
Host : PHSA
  • 10 September 2026
  • 9:30am-10:30am
  • Virtual

Workers compensation: National updates and insights

This session provides employers with an update on key issues impacting workers’ compensation schemes across SA, NSW and VIC. It covers emerging trends, external drivers, and legal developments, and outlines the practical implications for employers. Participants will gain insights to help navigate change, manage risk, and respond effectively across jurisdictions.
Host : Internal

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 27 August 2026
  • 9:30am-10:30am
  • Virtual

Leading your team through change

Leading a team through change calls for clarity, confidence, and a deep understanding of how people respond when their world shifts. This workshop explores practical ways to guide others with steadiness, empathy, and purpose during periods of uncertainty. Participants will discover how to communicate direction, maintain trust, and keep momentum even when circumstances evolve rapidly. The session equips leaders with adaptable strategies that help teams stay engaged, resilient, and ready for what comes next.
Host : IPAR
  • 1 September 2026
  • 9:30am - 11:00am
  • Virtual

Defusing and de-escalating strategies

​This session equips participants with practical strategies to manage challenging interactions effectively. Learn how communication style, tone, and non-verbal cues influence outcomes, and explore techniques to understand the drivers behind distressed behaviour. Gain skills in evidence-based defusing strategies, respectful assertiveness, and collaborative problem-solving. Discover when to pause or take breaks, maintain boundaries while validating feelings, and avoid language that escalates tension. The session also covers safety steps for situations that cannot be defused and emphasises self-care and support following difficult encounters. 
Host : AP Psychology
  • 3 September 2026
  • 9:30am-10:30am
  • Virtual

Understanding psychosocial risk: What it means for you at work

Psychosocial risks affect everyone – from workload and stress to team dynamics and workplace culture. This session explains what they are, why they matter, and how they impact individuals, teams, and organisations. Participants will gain practical insights into identifying psychosocial risks and the role they play in creating a healthier, safer, and more supportive workplace.
Host : Anna Feringa Consulting

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 19 August 2026
  • 8:30am-3:30pm
  • Virtual

Virtual: Role of the Return-to-Work Coordinator (VIC)

This WorkSafe Victoria endorsed Return-to-Work (RTW) program is designed to equip RTW Coordinators with the tools they need to effectively manage return-to-work under the requirements of the legislation and the principles of effective injury management. A WorkSafe endorsed certificate will be provided upon full participation in the two-day RTWC program. All online work materials will be provided.
Host : Workplace Interventions
  • 26 August 2026
  • 12:30pm-1:30pm
  • Virtual

Achieving the best outcomes in medical case conferencing (Lunchtime learning)

This practical session is designed to support employers and injury management stakeholders to confidently participate in medical case conferences to achieve more effective outcomes. The session will explore how to communicate effectively with treating doctors, prepare meaningful information prior to the conference, and collaborate to support safe, timely, and sustainable return to work planning for injured workers.
Host : PHSA
  • 8 September 2026
  • 9:30am-11:30am
  • Virtual

Managing non-work-related injuries and illness

With a significant proportion of Australians living with chronic health conditions and injuries contributing to disease burden, workplaces increasingly need to support employees managing non-work-related health issues. This session provides practical, ethical, and best-practice guidance for employers, focusing on how to appropriately support employees while balancing organisational responsibilities, legal considerations, and workplace outcomes.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 11 August 2026
  • 12:30pm-1:30pm
  • Virtual

Perceived Injustice: When fairness shapes behaviour and recovery (Lunchtime learning)

This session explores perceived injustice and how perceptions of fairness, blame, and invalidation shape behaviour and recovery following an injury. Designed for those supporting return to work, participants will build practical skills to understand, recognise and respond to perceived injustice when it presents in injured workers, reduce conflict, and strengthen trust to support more positive recovery and workplace outcomes.
Host : KINNECT
  • 13 August 2026
  • 9:30am-11:00am
  • Virtual

Experience matters: How to support an ageing workforce

This panel session examines how organisations can recognise and respond to the mental health concerns of an ageing workforce. Participants will explore common risk factors, protective influences, the impact of work design, as well as change and transition on older workers’ wellbeing. Through practical insights and examples, the session highlights supportive conversations, early intervention, reasonable adjustments, and inclusive practices that promote psychological safety, sustain engagement and enable older workers to remain healthy, valued and productive at work.
Host : Recovre, Psychological Safety Australia, IPAR, EML
  • 2 September 2026
  • 9:30am-11:00am
  • Virtual

Women’s mental health at work: Lifecycle challenges and organisational impact

This session explores the unique mental health challenges women experience across life and career stages in the Australian workplace. It examines factors such as hormonal changes, caregiving responsibilities, return to work transitions, and menopause. Participants will examine how workplace systems and culture influence wellbeing and retention, and gain practical strategies to create inclusive, psychologically safe environments that support women’s participation and performance.
Host : IPAR

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Contact for claims and return to work support

Contact for all new claims