Making a workers compensation claim can feel like a big step, but we make it simple. With extensive experience helping over a million Australians return to work, we’ll navigate this journey with you.
On this page, you’ll find all the information you need to start your claim and what to expect as you move forward. You’ll also find stories from people we’ve helped along the way. Get in touch however you prefer – we’re ready to assist.
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Resources for the claims process
Get the care you need
You can now submit and manage your workers compensation claim online. Click here to visit the icare portal.
Have you suffered a work related injury or illness?
Have you let your employer know that the injury or illness has occurred?
If you’ve been injured or become ill because of your work you need to immediately let your employer know.
Notify your employer of the injury or illness as soon as practical.
Your employer should provide first aid if it's appropriate, and help you seek medical treatment.
If you are unable to notify your employer, someone else can do this on your behalf.
You must see your doctor so they can assess your injury and determine treatment for recovery.
Have you had medical treatment for the injury or illness?
If you are awaiting a scheduled medical appointment for a
non-urgent injury or illness, you may want to ensure that your
employer has initiated the
claims process on your behalf
in the interim.
icare requires notification of the injury or illness within
48 hours of becoming aware of the
incident.
Does the injury or illness require medical attention?
To have your claim determined, you will need to provide medical evidence that you suffered from an injury or illness as a result of your employment.
You are not able to claim for weekly payments or medical expenses without assessment and evidence from your doctor.
This is your priority. Make a visit to your doctor or hospital as required for treatment as soon as possible.
Have your injury or illness assessed, receive any medical treatment and understand the steps to recovery.
Though you can initiate a claim without medical evidence, you will need it at some point to have your claim assessed for compensation.
Are you intending to claim for weekly payments (money paid for time off work)?
Request a signed certificate of capacity from your doctor.
You will need it to receive any weekly workers compensation payment.
Are you intending to claim for medical expenses?
Request medical evidence of the injury or illness and that it was work related, a signed certificate of capacity, as well the costs incurred, from your doctor.
You will need supporting information to make a claim for medical expenses.
Speak to your doctor about what other information is relevant for your claim and can be provided.
Each claim is different and information such as scans, medical bills and medical reports may eventually be added to support the claim for compensation.
If you have sought medical treatment for a work related injury or illness, you have the right to lodge a workers compensation claim.
Has icare already been notified of this injury or illness?
Your employer must notify
icare
within 48 hours of becoming aware
of the incident.
If your employer does not report the injury within
five calendar days of becoming
aware of the injury, penalties may apply to them.
Do you want to lodge a claim for compensation for medical expenses and/or for weekly compensation payments?
Not sure if you are eligible to lodge a claim? The icare 'Am I eligible to claim' form can be used as a guide.
While you have a right to make a claim, the choice is yours.
When you have been injured or become ill because of your work, entering the claims process ensures you are getting the right support in recovery.
The quickest and easiest way to progress a claim is for your employer to notify icare online, register the incident and begin the claims process on your behalf.
Notify your employer that you want to lodge a claim for compensation.
If your employer is unable to make a claim on your behalf, you or your representative may also report the injury or make a claim via the icare online portal (preferred), or by downloading the Injured Person Lodgement form (PDF) and emailing it to [email protected]
We are here to help, so if you require assistance, call us on 133 365. Monday to Friday 8:30 am – 5:00 pm, closed public holidays.
When your injury has been reported, we will give you a claim number (sometimes referred to as a reference number).
This number will appear on all correspondence relating to your claim. Please note down this number and quote it to your doctor and any treatment providers.
Has the injury, illness or incident been recorded in your workplace's Register of Injuries?
Work-related injuries and illnesses must be recorded in your
workplace’s Register of Injuries.
You (or
someone on your behalf) should complete the Register of Injuries
within 30 days of becoming aware of the injury or illness.
Your employer should guide you in the process to fill out a Register of Injuries form.
They should provide confirmation to you once received and return a copy to you for your records.
This document can be used to support you if you are making a claim and will assist in the assessment of the claim.
If you have not suffered an injury or illness, you do not need to enter the claims process.
If you are reporting an incident or near miss, your employer should guide you in the process to fill out a Register of Injuries form.
EML supports SafeWork NSW in the identification of near misses and other incidents to improve the workplace and prevent future injuries and incidents.
Your health is the most important thing. If your claim is accepted, you can be reimbursed for the reasonable costs of treatment.
See medical practitioners as required to treat your injury or illness and keep all relevant medical documentation in this time.
Keep any bills or receipts for treatment and please contact us on 133 365 to confirm if your treatment requires pre-approval.
Within three business days of being notified of your injury, your dedicated case manager will call you, your employer, and if necessary, your doctor.
During this phone call, your case manager will introduce
themselves, gather more information about yourself and your
injury, and see how they can best support your recovery.
They will also provide you with their direct phone number and
email address so you can contact them directly.
Your claim will be assessed by our dedicated team at EML as to whether it is eligible for workers compensation in line with the legislation.
Within seven calendar days of being notified of your injury, your case manager will provide further information about what wage payments you may be entitled to if you need time off work or are working reduced hours.
They will also explain what medical or rehabilitation services you are entitled to, as well as the next steps to be taken.
If your claim is approved, your case manager will keep in
regular contact with you to support your recovery and return
to work.
If you have any questions or anything to
discuss with your case manager, they will be more than happy to
receive a phone call or email from you.
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.
