Comcare

Comcare workers compensation claims and support

<strong>Susie Walford</strong>
Susie WalfordGeneral Manager, Federal Self Insurance
“We are the largest dedicated SRC Act team outside of Comcare with a steadfast focus on streamlining service for workers and employers across Australia.”
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For some federal workers and employers, workplace injuries are covered by Comcare. This scheme provides national workers compensation to employees of the Commonwealth, ACT Government, or companies licensed under Comcare.

As a trusted Third-Party Administrator (TPA) for Comcare workers compensation, we’ve been helping employers manage injury claims with confidence since 2016. We simplify the process, ensuring full compliance with the Safety, Rehabilitation, and Compensation Act 1988 (SRC Act) so workers receive the care they need and employers meet their obligations.

As the largest independent claims manager of Comcare workers compensation, we provide nationwide support, helping national employers reduce costs while ensuring injured workers experience a safe recovery and a successful return-to-work.

To start the claims process, please contact your employer.

Alternatively, you can contact your case manager via their direct phone number, direct email address, or call 1800 365 227. If you have feedback at any time throughout the claims process, please access our feedback form.

Customer feedback

If you have feedback at any time throughout the claims process we want to hear from you. Access our feedback form here.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Workers compensation: National updates and insights

This session is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers across the jurisdictional Workers Compensation schemes of SA, NSW and VIC.
Host : Internal

Meeting your workers compensation payment obligations: Ensuring workers are not underpaid following the legislative changes

From 1 January 2025, intentional wage underpayment is a criminal offence under Commonwealth law, and Worker Compensation payments are included. This session with experts from Australian Payroll Association and EML will help employers review Worker Compensation wage practices to ensure accurate payments, meet wage obligations and maintain compliance.
Host : Australian Payroll Association; EML

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

The death of manual handling training: What can we learn and unlearn from Olympic lifters

This session challenges the long held belief that “how to lift” training prevents injuries. Despite its popularity, safety regulators and research show it’s ineffective and can even cause harm. Together we’ll unpack why technique isn’t the protective factor many assume, explore what the evidence actually says, and examine real world case studies. We’ll also look at sensor technologies, lifting aids, and other factors that genuinely influence safe manual handling.
Host : Procare, BodyGuide

Psychological safety for supervisors: Your role in preventing claims

Most mental injury claims don’t come out of nowhere, they build over time in environments where people don’t feel safe to speak up. This session helps frontline leaders and supervisors create the kind of culture that prevents risk before it escalates.
Host : Lysander

EQ: The leadership skill that builds psychological safety

Great leadership isn’t just about strategy — it’s about self-awareness. This panel session equips leaders with practical emotional intelligence skills to elevate communication, sharpen decision-making, foster psychological safety, and unlock stronger team performance. Walk away with tools you can apply immediately to lead with clarity, confidence and impact.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Supporting staff return to work with a mental injury

This session delves into the key mental health and injury barriers encountered throughout the return to work process from multiple perspectives, including the worker, employer, agent, and rehabilitation provider. Customised strategies aimed at effectively overcoming these barriers are also discussed.
Host : IPAR

Complex case management: Barriers to return to work

Complex claims stall when barriers stack up and aren’t identified early. This interactive session provides a practical framework to quickly pinpoint what’s holding return to work back across medical, psychosocial, workplace, and system factors and apply targeted strategies to move the claim forward. Participants will strengthen decision-making, improve collaboration with stakeholders, and support sustainable return to work outcomes in cases involving multiple risk factors or prolonged absence.
Host : Workplace Interventions

Injury management and return to work planning for hybrid and remote workers

Injury management for hybrid and remote workers demands a modern approach that recognises the unique risks and challenges of dispersed teams. Effective return to work planning blends clear communication, tailored support, and flexible duties that align with each worker’s environment. Organisations that invest in proactive strategies not only reduce recovery time but also strengthen trust and wellbeing across their workforce.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Mentally healthy workplace – Taking a psychosocially informed approach

This session helps senior leaders understand the strategic importance of psychosocial hazards and risks. It explores how these risks arise and interact, enabling executives to build effective frameworks and organisational norms that support early identification and management. By strengthening leadership capability, the session equips organisations to proactively foster and maintain a psychologically safe workplace.
Host : Psychological Safety Australia

Mind matters: Helping young workers thrive at work

Join us for this panel session as Dr Mark Deady (UNSW), Dr Claire Madden, Pinar Karabulut (PHSA), and Karen Marshman (Let’s Talk Australia) explore the unique mental health challenges facing young workers, including stress, burnout, uncertainty, and the pressures of early‑career environments. Through practical insights and discussion, the session empowers leaders and peers to create psychologically safe, inclusive workplaces where young workers feel valued, supported, and equipped to thrive.
Host : PHSA; Dr Claire Madden; Black Dog Institute ; Let's Talk Australia

Mental Health First Aid (Hybrid)

This one-day virtual workshop provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : The Happychondriac Society

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