Comcare

Comcare workers compensation claims and support

<strong>Susie Walford</strong>
Susie WalfordGeneral Manager, Federal Self Insurance

“We are the largest dedicated SRC Act team outside of Comcare with a steadfast focus on streamlining service for workers and employers across Australia.”

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For some federal workers and employers, workplace injuries are covered by Comcare. This scheme provides national workers compensation to employees of the Commonwealth, ACT Government, or companies licensed under Comcare.

As a trusted Third-Party Administrator (TPA) for Comcare workers compensation, we’ve been helping employers manage injury claims with confidence since 2016. We simplify the process, ensuring full compliance with the Safety, Rehabilitation, and Compensation Act 1988 (SRC Act) so workers receive the care they need and employers meet their obligations.

As the largest independent claims manager of Comcare workers compensation, we provide nationwide support, helping national employers reduce costs while ensuring injured workers experience a safe recovery and a successful return-to-work.

To start the claims process, please contact your employer.


Alternatively, you can contact your case manager via their direct phone number, direct email address, or call 1800 365 227.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Understanding key cross border workers compensation entitlements and obligations

This training is designed for RTW Coordinators who have responsibilities to manage workers compensation injuries across multiple Australian jurisdictions. The training covers key components of the different legislation and general RTW principles with links to relevant resources.
Host : Recovre

Advanced workers compensation masterclass – key barriers and motivators for success during eligibility

Listen to experts in workers compensation, injury management, and claim investigations as they cover important aspects that improve compliance, reduce the risk of time lost, improve engagement with injured workers and assist you to present evidence and information during the claim eligibility phase.
Host : EML

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Consequences and tragedy of workplace complacency

This special event will inspire individuals to recognise moments of complacency and shift their mindset on how they approach their work, regardless of their job. Every workplace and every worker must prioritise safety, not just as a necessity, so we can all go home safe.
Host : Let's talk about Safety

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Addressing common recovery and return to work barriers

This workshop has been designed to help identify and address the key common recovery and return to work barriers experienced through the lens of each party active in a RTW process, including the worker, employer, claims agent and providers.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Mentally healthy workplaces for executives and decision makers

This workshop equips executives and leaders with strategies to manage stress, prevent burnout, navigate decision fatigue, and foster workplace wellbeing—ensuring sustainable leadership while addressing challenges like moral injury and loneliness.
Host : Psychological Safety Australia

Psychosocial safety compliance: practical application of legislative requirements

Join this webinar to master the fundamentals of psychosocial safety. Ideal for Health, Safety and HR professionals, this session covers risk management, regulatory requirements, and practical applications to prevent workplace injuries resulting from psychosocial hazards.
Host : Flourish DX

Wellbeing conversation toolkit workshop

Wellbeing Conversation Toolkit Workshop
Host : Work Rehab

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