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Supporting employers

Protecting your people and your business

We understand the disruption workplace injuries can cause.

We’re here to take care of your team and your business. As Australia’s largest and oldest
workers compensation claims provider, we help workplaces of all sizes across Victoria
to minimise the risk of injury and maximise return-to-work outcomes.

For your workers, our mobile case managers provide face-to-face support to ensure
they get the care they need to recover and return to work faster. For your business, we
manage your WorkCover claims, helping to control injury costs and reduce the impact
on your insurance premium.

With the Mutual Benefits Program, we take our support even further, providing free
health and safety resources, tools, and training to transform your business and improve
long-term safety. Ensuring you have a stronger, more resilient workplace that protects
your most valuable asset – your people.

Doing more than just the basics

Our claims model in Victoria has been refined using insights from our Australia-wide exposure to workforce trends and industry best practice. In addition to specialist roles like RTW Specialists, Mental Health Specialists and Legal Specialists, our service model is propelled by innovations that enhance the recovery process and empower our front-line staff to deliver claims management activity which really makes a difference.

Learn more about our offering for Victorian employers here.

In-house pharmacists

Recognising the escalating challenge posed by rising pharmacy costs, increased prescription of opioid medications, and the growing rates of addiction and misuse, we took decisive action by integrating two experienced pharmacists into our team. Our In-house Pharmacists work with the worker and their GP to educate about the risks of strong pain medications and exploring other pain management options.

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Transition support service

We’ve developed a tailored service to make it easier for long-term injured workers to transition from the workers compensation scheme. Our specialists work closely with injured workers, taking a whole-of-person approach to help them prepare for change. The service incorporates career and financial counselling, housing support, mental health services and fostering social and community connections.

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Recovery case management

This tailored service identifies and helps to address the unique barriers which impact someone’s recovery to help them get their lives back, and prevent long term complex claims. Our Recovery Case Managers connect injured workers to a range of specialist support services – such as financial, housing, family and counselling support – so they can focus on their recovery. This service is particularly effective when returning to work is not the immediate goal, ensuring workers receive the holistic care they need.

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Mobile case management

Our team of mobile case managers and telehealth case managers are empowered to make on-the-spot decisions to facilitate faster medical treatment. Travelling right across the state of Victoria, they work with employers, workers and their treating health practitioners to help a worker return to work sooner.

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Your preferred WorkCover Agent

As an employer you are required to choose a WorkSafe agent. This is done when applying for, or renewing your WorkCover insurance.

In Victoria, employers can choose their preferred WorkCover Agent and are eligible to change Agent once every 12 months. To learn more visit the WorkSafe website.

For more information about transferring your policy to EML or to discuss our service offering, contact one of our team. 

Nguyen Tran

National Manager, Growth and Distribution
0466 464 712
[email protected]

Travis Kennedy

State Relationship Manager, Victoria
0421 787 877
[email protected]

Quick links

Transfer your WorkCover insurance to EML

Register for WorkCover insurance online

Registration for WorkCover insurance form

Resources

Free tools to support recovery and provide a safer workplace

News & Community

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Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Workers compensation: National updates and insights

This course is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers across the jurisdictional Workers Compensation schemes of SA, NSW and VIC.
Host : Internal

Introduction to workers compensation and injury management

Employers have an obligation to support injured people in the workplace. This session will provide the basic requirements and best-practice principles for supporting injured employees to recover and return to work.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Vicarious trauma – leader session

Ideal for team leaders, managers, and HR professionals who regularly engage with trauma-related material. Join our interactive training session to learn techniques to recognise and respond to vicarious trauma in the workplace. Discover leadership support strategies and equip yourself with proactive and supportive methods to foster a healthier workplace culture.
Host : Pinnacle Rehab

Managing external workplace aggression and violence

This interactive training empowers participants to manage external aggression and violence in the workplace. It covers early warning signs, prevention strategies, and coordinated incident response, all through a legally informed and trauma-aware lens. Participants will explore case studies, apply psychosocial hazard management, and develop safety-focused policies. The course also highlights post-incident support, crisis communication, and fostering a culture of safety and wellbeing.
Host : Pinnacle Rehab

 Consequences and tragedy of workplace complacency

This special event will inspire individuals to recognise moments of complacency and shift their mindset on how they approach their work, regardless of their job. Every workplace and every worker must prioritise safety, not just as a necessity, so we can all go home safe.
Host : Let's Talk About Safety

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Recovre

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Workplace Interventions

Addressing common recovery and return to work barriers

This workshop has been designed to help identify and address the key common recovery and return to work barriers experienced through the lens of each party active in a RTW process, including the worker, employer, claims agent and providers.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Engaging leaders: Mental health training for managers

This workshop by Mental Health First Aid equips leaders with an understanding of mental health conditions, enabling them to promote awareness, enhance communication, and foster a supportive workplace that values mental health. By gaining insights into early intervention, empathy, and active listening, leaders can reduce stigma, boost productivity, and contribute to healthier, more engaged teams, ultimately driving organisational success.
Host : Wellbeing Campus

Mutual Benefits Masterclass – Inside the minds of Australia’s workplaces

Join Dr Michael Di Donato, Luke Sheehan, and Keith Govias as they unpack the Mental Health white paper, developed by EML in partnership with Monash University. Using national datasets, the paper highlights the rise in psychological injury claims, identifies systemic risks, and explores industry-specific challenges. The speakers will examine key findings, discuss emerging trends, and share practical, data-driven strategies to strengthen trust and support between employers and employees. This session provides valuable insights to help organisations create safer, more mentally healthy workplaces.
Host : Internal

New rules, better outcomes, integrating psychosocial care in the workplace

This session provides an overview of the “It Pays To Care” policy, and how psychosocial care can be applied in the workplace to enhance health and safety programs, strengthen workplace culture and employee wellbeing, and improve health and recovery outcomes for people who experience a workplace injury.
Host : IPTC
Get in touch

We're ready to support you

Contact for claims and return to work support

Contact for all new claims