Claims

WorkSafe Victoria

Support and care you can rely on

<strong>Rick Jones</strong>
Rick JonesGeneral Manager, Victoria

“It’s rewarding to lead such a passionate, committed team of experts who are so focused on giving great service and showing such care and support to help people get their lives back after injury.”

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Workplace injury in Victoria? We’re here to help. As an appointed agent for WorkSafe Victoria’s workers compensation scheme, we provide essential support to injured workers and their employers.

Our role is to manage claims and WorkCover insurance policies on behalf of WorkSafe Victoria. We take care of everything – from medical treatment and compensation to return-to-work assistance.

We have a dedicated Victoria-based team who manage injury claims for around a quarter of businesses in the state. Our Melbourne and Geelong offices are home to over 500 claims specialists and our mobile case managers are on the ground across Victoria, providing in-person guidance to ensure workers and employers get the care and clarity they need when it matters most.

For invoices, certificates of capacity, and other claim documentation: [email protected]

Note: Please include your claim number in the subject line for faster processing.

For new claim queries and lodgements: [email protected]

Workers and employers can now submit and manage workers compensation claims online. Click here for more information.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 16 September 2025
  • 09:30 - 10:30
  • Virtual

Complex case management: dispute management

Build confidence in managing adverse claims decisions. This course equips you with practical skills to prepare for and communicate tough decisions, de-escalate challenging situations, and rebuild trust when decisions are overturned. Ideal for professionals seeking to enhance their claims management approach with empathy and effectiveness.
Host : Procare

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 30 September 2025
  • 09:30 - 11:00
  • Virtual

Managing external workplace aggression and violence

This interactive training empowers participants to manage external aggression and violence in the workplace. It covers early warning signs, prevention strategies, and coordinated incident response, all through a legally informed and trauma-aware lens. Participants will explore case studies, apply psychosocial hazard management, and develop safety-focused policies. The course also highlights post-incident support, crisis communication, and fostering a culture of safety and wellbeing.
Host : Pinnacle Rehab
  • 17 September 2025
  • 09:30 - 11:00
  • Virtual

Vicarious trauma – leader session

Ideal for team leaders, managers, and HR professionals who regularly engage with trauma-related material. Join our interactive training session to learn techniques to recognise and respond to vicarious trauma in the workplace. Discover leadership support strategies and equip yourself with proactive and supportive methods to foster a healthier workplace culture.
Host : Pinnacle Rehab
  • 2 September 2025
  • 9:30 – 10:30
  • Virtual

Caring for your workers after an injury

This health and wellbeing training enhances employers’ health literacy for post-injury employee care. With a primary focus on resilience building and supporting workers post-injury, these sessions are tailored to address workplace injuries and progressive rehabilitation needs.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 23 September 2025
  • 09:00 - 16:00
  • Virtual

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Recovre

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 9 September 2025
  • 09:00 - 16:00
  • Face to face

Mental Health First Aid (VIC)

This 2-day workshop in Melbourne Victoria, provides participants with the essential skills to provide Mental Health First Aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Access Psychology
  • 3 September 2025
  • 13:30 – 14:30
  • Virtual

Psychosocial safety investigations: Tackling tricky people issues at work

Learn how to effectively investigate psychosocial safety incidents by exploring key frameworks, considerations, and leadership roles. Gain insights to enhance your organisation’s approach to managing psychosocial risks.
Host : Flourish DX

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Resources

Resources for claims, recovery and workplaces

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The power of in-person care

Since 2021 our dedicated team of Mobile Case Managers have made over 13,500 visits with workers,...

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Revolutionising claims handling in superannuation

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How to cope with First Responder mental illness

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Apps for wellbeing

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Preventing disability with PGAP

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Judgemental podcast: Helping workplaces manage psychosocial risk

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Workplace risk and wellbeing tools

Creating a safer, healthier workplace starts with understanding key risk areas in the workplace and understanding...

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SUMMIT Risk Management Tool

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Never give up: Bob’s 15 year journey from injury to independence

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How David got back to his beloved horses

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Rob’s story

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Managing mental health: Tom Boyd shares his story

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Seriously injured: Jed and Cheryl’s story

Jed still remembers being stuck under the machine he was operating to dig fence posts on...

Owning your injury – Chris and Robyn’s story

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Reconnecting through a passion for sport 

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Back on track

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Two million kilometres and counting

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Protecting workplace mental health

The initiative titled ‘Mind Your Head’ (MYH) is funded by our Mutual Benefits Program and is...

On the move

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Face to face support

When Pete, an employee of Waller Fencing, a family company in Port Elliot, South Australia, was...

Extra support when it’s needed

EML Victoria has developed two services to give extra support to injured workers at key times...

Safety first

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Return to work video series

Managing workers insurance and personal injury claims can be challenging, so we’ve developed four helpful videos...

Your entitlements

The following information provides general advice on the entitlements that may be available to NSW Police...

No capacity for work

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Helping healthcare employers support their ageing workforce

Improve return to work rates for older injured healthcare workers, through these five types of interventions...

Earning capacity assessment

An Earning Capacity Assessment is performed to determine the appropriate weekly pay rate for a worker...

Capacity for work outside of NSW Police

You are unable to return to work with NSW Police, however your treatment providers have certified...

Resources to help prevent and manage OVA

Help prevent and better manage occupational violence and aggression incidents in your workplace with these resources...

Support services

There are numerous options available to support you regardless of what stage in your rehabilitation you...

PTSD expert guidelines for emergency services workers

EML’s world-first guidelines continue to help emergency service workers suffering from post-traumatic stress disorder (PTSD)...

Understanding your finances as a NSW Police Officer

The following information relates to sworn NSW Police Officers only as they are considered exempt workers...

Post-traumatic stress disorder (PTSD)

Resources for workers and clinicians to help protect emergency service workers from the impacts of post...

WHS Poster Library

Search our range of WHS posters, available for you to download and start displaying in your...

Police Career Transition

Resources and support for NSW Police Officers transitioning to a new career....

Occupational Violence and Aggression

We understand that many workers (particularly in the aged care and retail sectors) have experienced some...

Ageing workforce

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Family support for emergency services

Family support of an emergency service professional: husband or wife, partner, son, daughter or sibling, can...

PTSD in emergency services

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Mental health

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Injured at work? Resources for you

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About the claims process – for employers (Vic)

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Spotlight: Pain after an injury

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First Appointment videos

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A step-by-step guide to managing the claims process – for SA employers

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Improving your mental health through exercise

Exercise is one of the best things you can do to preserve mental health or recover...

Preventing manual task injuries

Manual task injuries put tradies out of work across Australia every day. Take a look at...

Diet and mental health

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Mell: my decision

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Dave: moving forward

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Job ready: the employer perspective 

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RecoveryMate app

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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.

we help people get their lives back