Claims

WorkSafe Victoria

Support and care you can rely on

<strong>Rick Jones</strong>
Rick JonesGeneral Manager, Victoria
“It’s rewarding to lead such a passionate, committed team of experts who are so focused on giving great service and showing such care and support to help people get their lives back after injury.”

Workplace injury in Victoria? We’re here to help. As an appointed agent for WorkSafe Victoria’s workers compensation scheme, we provide essential support to injured workers and their employers.

Our role is to manage claims and WorkCover insurance policies on behalf of WorkSafe Victoria. We take care of everything – from medical treatment and compensation to return-to-work assistance.

We have a dedicated Victoria-based team who manage injury claims for around a quarter of businesses in the state. Our Melbourne and Geelong offices are home to over 500 claims specialists and our mobile case managers are on the ground across Victoria, providing in-person guidance to ensure workers and employers get the care and clarity they need when it matters most.

For invoices, certificates of capacity, and other claim documentation: claimsvic@eml.com.au

Note: Please include your claim number in the subject line for faster processing.

For new claim queries and lodgements: newclaimsvic@eml.com.au

Workers and employers can now submit and manage workers compensation claims online. Click here for more information.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 24 March 2026
  • 12.00pm-13:00pm
  • Virtual

Mind the gap: Five practical fixes to close psychosocial compliance gaps

With psychosocial safety regulations now established across Australia, we have a clearer picture of what regulators expect from organisations. Non-compliance not only puts workers’ mental health at risk but also exposes organisations to significant financial, legal, operational, and reputational consequences. Discover how to comply with psychosocial safety regulations and protect your people.
Host : FlourishDX
  • 17 March 2026
  • 9:30am - 11:30am
  • Virtual

The injury conversation: Getting it right from the first moment

The first conversation after an injury sets the tone for the whole claim. When handled poorly, it leads to disengagement, mistrust, and long durations. This session equips leaders with the words, presence, and timing to start the process well – protecting both the worker’s wellbeing and the business.
Host : Lysander

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 18 March 2026
  • 09:00am - 16.00pm
  • Face to face

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Workplace Interventions

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more

News & Community

Latest news
Find out more
top tips to start the year

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Resources

Resources for claims, recovery and workplaces

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Understanding workplace mental health: key findings from the EML white paper

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The power of in-person care

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Revolutionising claims handling in superannuation

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Seriously injured: Jed and Cheryl’s story

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Owning your injury – Chris and Robyn’s story

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Reconnecting through a passion for sport 

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Two million kilometres and counting

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Protecting workplace mental health

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On the move

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Face to face support

When Pete, an employee of Waller Fencing, a family company in Port Elliot, South Australia, was...

Extra support when it’s needed

EML Victoria has developed two services to give extra support to injured workers at key times...

Safety first

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Return to work video series

Managing workers insurance and personal injury claims can be challenging, so we’ve developed four helpful videos...

Your entitlements

The following information provides general advice on the entitlements that may be available to NSW Police...

No capacity for work

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Helping healthcare employers support their ageing workforce

Improve return to work rates for older injured healthcare workers, through these five types of interventions...

Earning capacity assessment

An Earning Capacity Assessment is performed to determine the appropriate weekly pay rate for a worker...

Capacity for work outside of NSW Police

You are unable to return to work with NSW Police, however your treatment providers have certified...

Resources to help prevent and manage OVA

Help prevent and better manage occupational violence and aggression incidents in your workplace with these resources...

Support services

There are numerous options available to support you regardless of what stage in your rehabilitation you...

PTSD expert guidelines for emergency services workers

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Understanding your finances as a NSW Police Officer

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Creating safer workplaces

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Post-traumatic stress disorder (PTSD)

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WHS Poster Library

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Mental health

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A step-by-step guide to managing the claims process – for SA employers

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Improving your mental health through exercise

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Preventing manual task injuries

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RecoveryMate app

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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.

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