State-based self insurance

Workers compensation claims for self insured businesses

<strong>Breanna Bergin</strong>
Breanna BerginGeneral Manager, National Self Insurance

“Self insurance is a big decision for any business. Our team appreciates being a TPA for your business and are committed to supporting your injury management and license needs.”

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When workplace injuries happen, quick and effective support is essential. For self insured businesses, it’s up to the employer to arrange care and recovery. Since 2014, we’ve helped businesses confidently manage this responsibility as a third-party administrator (TPA).

As a trusted TPA for self insured companies across Australia, we ensure claims are handled in full compliance with state legislation, prioritising employee recovery and return-to-work. Self insurance gives businesses more control over workers compensation claims, helping them to manage costs and streamline the process and experience for injured workers.

With experienced claims specialists across Australia who understand the challenges and requirements of self insurance, our tailored support ensures employers and workers are well taken care of, no matter where they are.

For self insured businesses

Solutions that flex with your needs

We will work with you to design a flexible self insurance solution that makes the most of your existing services. Our client-centred model offers you a broad range of services to choose from. As a third-party claims administrator, we can administer your self insurance in part or in full.

We have expert staff and proven strategies in early intervention and claims management. Our team of claims specialists have expertise in legislation, medical treatment and recovery. Reduce claim costs and improve liability outcomes with sound decision-making and benefit provision.

Technology services

Self insurance often demands specialised IT systems. We design and install technology solutions that support a range of business activities. We also offer the outsourced option of a single point of supply supporting an end-to-end managed service.

Risk sharing options

Spread your self insurance risk by sharing it with us. As an APRA-licenced insurer, we have the capability to take on part of your workers compensation liability. This reduces the reserve you need to carry on your balance sheet.

Consultancy services

We can help you build the kind of return to work strategies that will deliver results. Use our specialist skills and experience to achieve sustainable outcomes. We'll collaborate with you to apply best practice to your self insurance activities.

Staffing solutions

Meet your statutory obligations and performance standards with experienced state-based self insurance claims managers. Our people are available on or off-site in both urban and regional areas. They specialise in all areas of claims management, such as early intervention, legal, compliance and training.

Reduce claim costs and improve liability outcomes

By partnering with us, you can enjoy the benefits of self insurance. We work with you to help your injured workers recover and return to work, limiting your exposure to unnecessary claims costs.

We have a national team of experienced workers insurance experts. Use our talent and resources to improve your business outcomes. Even better, focus on your core business and leave us to tailor our capabilities to the specific needs of your organisation.

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Migrant worker and cultural awareness in the workplace

Australian workplaces are diverse and many workers come from migrant and multicultural backgrounds. Employers have a duty to ensure that all workers are healthy and safe at work, and this will require you to tailor your approach to meet the needs and abilities of all workers. This session covers some ways that employers can manage WHS risks in a sensitive way, through tailored communication, consultation, cultural and religious awareness.
Host : PHSA

Psychosocial hazards and risk management

Psychosocial hazards can have a significant impact on wellbeing, performance, and workplace safety. This session will build awareness of the legal and practical frameworks for identifying, assessing, and managing psychosocial risks, while supporting participants to apply effective risk and injury management approaches.
Host : Recovre

Occupational violence and aggression training

This session explores strategies to recognise, respond to and manage occupational violence and aggression in the workplace. The training focuses on early awareness, effective de-escalation communication, and practical safety measures to support safer interactions and reduce risk in the workplace.​
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Understanding biopsychosocial risk factors and assessments

Successful recovery after a workplace injury is influenced by more than the diagnosis or severity of injury. Research consistently demonstrates that psychosocial factors often have a greater impact on recovery and return-to-work outcomes than the physical injury itself. This session provides employers, RTW coordinators and supervisors with practical knowledge to identify psychosocial risk factors that may delay recovery, understand the purpose of biopsychosocial assessments, and implement workplace strategies that support recovery and durable return-to-work outcomes.
Host : KINNECT

Developing task analysis and job dictionaries

This session introduces the concept of suitable work and the legislation that underpins it, while explaining the benefits of offering suitable work for both the worker and the organisation. This will cover how task analysis supports the development of job dictionaries, along with RTW arrangements, additional tools, and key resources to help apply these concepts in practice.
Host : Recovre

Suitable duties for psychological injuries

This course is designed to provide an overview of the common types of injuries and the medical terminology that often arise in the personal injury sector. With a better understanding of injuries and their impacts, Return to Work Coordinators and other Health and Wellbeing Practitioners will be more effective in the management of each claim and increase the opportunities for promoting the worker’s return to work and health.
Host : IPAR

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