Supporting employers

Better claims, better outcomes

When a worker is injured, we help you manage the claim with care, efficiency and compliance.

From supporting paperwork to working with medical providers, we ensure you meet your legal obligations and support your team back into the workplace while keeping the process clear and collaborative. But – we’re more than just expert claims managers. We’re here to help your workers stay safe. 

Through the Mutual Benefits Program, we give our customers free access to online WHS courses, expert-led wellbeing and mental health training, and practical tools to help you reduce workplace injury risks – all tailored to your business needs. With decades of experience handling workers compensation for Australia’s biggest schemes, thousands of employers trust us every day to support their people and protect their businesses. 

Select the scheme you’re insured under below to get started.

Choose your scheme

The NSW Nominal Insurer (icare) workers insurance is the state government’s workers compensation scheme, covering most workplaces in NSW (excluding the public sector).

WorkSafe Victoria’s WorkCover scheme is for Victorian companies and employees.

icare’s Insurance for NSW and its Treasury Managed Fund provides workers compensation cover for employees of public sector workplaces, like police, ambulance, and government offices.

ReturnToWorkSA covers South Australian workers and businesses.

Comcare is for federal employers and workers covering the Commonwealth, ACT Government, or companies licensed under Comcare.

State-based self insurance is for businesses that choose to manage their workers compensation claims, in line with state requirements.

Your workers compensation claim

We are here to help

Not sure what scheme you should lodge your claim through?



Contact us to speak with one of our people who are specialists in what they do and can support you with your claim.

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Workers compensation: National updates and insights

This session is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers across the jurisdictional Workers Compensation schemes of SA, NSW and VIC.
Host : Internal

Meeting your workers compensation payment obligations: Ensuring workers are not underpaid following the legislative changes

From 1 January 2025, intentional wage underpayment is a criminal offence under Commonwealth law, and Worker Compensation payments are included. This session with experts from Australian Payroll Association and EML will help employers review Worker Compensation wage practices to ensure accurate payments, meet wage obligations and maintain compliance.
Host : Australian Payroll Association; EML

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

The diversity dilemma

This session explores the tension employers experience when navigating diversity and inclusion conversations. While most people want to be respectful, fear of “getting it wrong” can lead to silence or avoidance. The session reframes inclusion as a professional capability, highlighting how unconscious bias and everyday behaviours shape belonging. Through practical insights and light humour, participants gain simple, actionable strategies and leave with greater confidence, clarity and tools to build a more inclusive workplace.
Host : The Happychondriac Society

Safe work design: How to mitigate risks by designing physically and psychologically safe workplaces

Designing a safe workplace is essential to the wellbeing of all employees. This session looks at the key elements to consider when designing a safe workplace both from a physical and psychological perspective and understanding controls to eliminate or mitigate emerging risks. The session also looks at how to implement strategies to support a workplace culture that builds workplace health and safety into everyday actions.
Host : PHSA

Health and safety for a workforce “working from home” and in isolation

Employers need to adapt to a rapidly changing workforce, where flexible work arrangements are the new norm and the risk profile is new and unpredictable. This session confirms employer obligations for managing employees working from home, and those who are isolated or work remotely. Learn how to identify and manage the associated risks for these workers and how to implement effective controls when face to face management is not possible.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Injury management and return to work planning for hybrid and remote workers

Injury management for hybrid and remote workers demands a modern approach that recognises the unique risks and challenges of dispersed teams. Effective return to work planning blends clear communication, tailored support, and flexible duties that align with each worker’s environment. Organisations that invest in proactive strategies not only reduce recovery time but also strengthen trust and wellbeing across their workforce.
Host : IPAR

Role of the Return to Work Coordinator (VIC)

This WorkSafe Victoria endorsed Return to Work (RTW) program is designed to equip RTW Coordinators with the tools they need to effectively manage return to work under the requirements of the legislation and the principles of effective injury management. A WorkSafe endorsed certificate will be provided upon full participation in the two-day RTWC program. All pre work materials will be provided.
Host : Workplace Interventions

Complex case management: Return to work planning for psychological injuries

Return to work (RTW) planning for psychological injuries requires a different approach to capacity, suitable duties, communication, and risk controls. This practical session provides clear guidance to build and review plans that can be effectively implemented in workplaces, align to obligations and support recovery. Participants will leave with a structured planning method to reduce relapse risk, improve stakeholder alignment, and increase durable RTW outcomes.
Host : Workplace Interventions

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Men’s mental health at work: From insights to action

With three in four suicides in Australia being men, male mental health remains a critical workplace issue. This panel brings together research, lived experience and frontline expertise to examine the drivers of severe psychological distress in Australian male workers. Drawing on SuperFriend’s Invisible Strain findings, Dr Di Sheppard outlines who is most at risk, key workplace factors, and effective support pathways. Noni Byron translates the evidence into practical actions leaders can implement, while MATES representatives share real‑world perspectives and peer-support strategies. Together, the panel will help workplaces create safer, more supportive environments for men, and all employees.
Host : SuperFriend; PHSA; MATES

Mental Health First Aid (VIC)

This two-day face to face workshop provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : The Happychondriac Society

Mental Health First Aid (NSW)

This two-day face to face workshop provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Internal

News & Community

Latest news

SunSmart Workplaces Toolkit – Helping to protect workers under the sun

The SunSmart Workplaces Toolkit, developed in partnership with the Cancer Council, is...

2026 Finalists announced for the icare NSW Case Management Awards

The icare NSW Case Management Awards celebrate the dedication, professionalism and impact...

Technology Built with Purpose: How EML’s tech gives our clients a competitive edge

At EML Group, technology is something we build: purposefully, collaboratively, and with...
nsw reforms

NSW workers compensation scheme reforms announced

The NSW Government has introduced reforms that will change how psychological injury...
Person smiling, wearing headphones at a computer.
Get in touch your way
Chat with our local claim experts - we're always here to help