Supporting Brokers

Partnering to support Australian workplaces with their people risk management

Our nationwide presence allows us to establish partnerships with brokers and consultants across Australia. We understand the important role you play in supporting Australian businesses manage their people risk.

From supporting workers compensation claims to sourcing solutions for self insurance, we are ready to support your clients in their personal injury management needs.

We leverage tools and resources from the Mutual Benefits Program to deliver innovative solutions that help support your client’s health, safety and injury management goals all whilst delivering claims service excellence.

At EML, we're different

Find out why we are the workers compensation Claims Service Provider (CSP) of choice for NSW employers.

Experience

We are the largest and most experienced provider in NSW, with 1,400 personal injury specialists supported by an industry-leading capability development program.

Collaboration

Your dedicated claims team will actively collaborate, communicate and engage with you to deliver outcomes. We will seek to understand your needs and tailor our service to your business.

Innovation

We have proactively invested over $142M* to push the boundaries of best practice; support long-term scheme improvement and offer benefits to customers through the Mutual Benefits Program since 2012.

Performance

We are leading the NSW Scheme in key performance metrics, including return to work rates, customer satisfaction and compliance. *for performance as of September 2024.

In partnership

We are ready to support you

As a reliable partner to workplace consultants and brokers, we are known for our proactive and commercial approach, catering to the needs of global, national, and regional broking firms. We believe in fostering strong, enduring partnerships that align with our mission of empowering individuals to reclaim their lives

Our offering includes:

  • Supporting employers to improve their return-to-work (RTW) performance and claims management best practices.
  • Managing client risks, facilitating service and relationship recovery activities.
  • Analysing client performance and presenting comprehensive financials and data analytics to drive health, safety and injury management initiatives.
  • Driving industry innovation by collaborating with partners to pilot, explore and develop solutions that enhance claims performance.

NSW in Focus

Explore the services we offer in the pages below or our latest
edition of NSW in Focus

Discover the value added services we offer

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Are your clients getting the best value?

Through our Mutual Benefits Program your clients receive complimentary access to…

Employer training program

Our in house and industry experts share their knowledge of current trends in injury prevention, injury management and…

EMlearning

We provide a full range of engaging and topical workplace risk and compliance e-learning courses through EMlearning that…

EMsafe

All organisations operating in Australia must ensure the health and safety of their workers and comply with workplace…

EML Offers

We know seeking budget for new providers and tools can be complex, so we have negotiated a range of exceptional deals…

EMhealth

EMhealth is an online resource with helpful tools, templates and links designed to support employers to build and measure…

Tailored support

I want to know more about EML

For more information about transferring your policy to EML or to discuss our service offering, contact one of our team.

Nguyen Tran

National Manager, Growth and Distribution
0466 464 712
[email protected]

Laura Ulrick

State Relationship Manager, NSW
0481 467 947
[email protected]

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I'm representing an Employer

If you are acting on behalf of a NSW business, follow the journey map for Employers.



Here you will find useful tools, guides and resources to support the return to work and claims management process.

Supporting your clients

Policy and premium management

Policy and Certificate of Currency Information

All workers insurance policy and billing services are managed by icare. For further information regarding a new or existing policy or to request a Certificate of Currency visit the icare website.



W: icare

T: 13 44 22 

All workers insurance policy and billing services are managed by icare. For further information regarding policy information, contact icare or visit the self service portal on the icare website.

W: icare self service

T: 13 44 22 

Resources

Resources for claims, recovery and workplaces

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