Our nationwide presence allows us to establish partnerships with brokers and consultants across Australia. We understand the important role you play in supporting Australian businesses manage their people risk.
From supporting workers compensation claims to sourcing solutions for self insurance, we are ready to support your clients in their personal injury management needs.
We leverage tools and resources from the Mutual Benefits Program to deliver innovative solutions that help support your client’s health, safety and injury management goals all whilst delivering claims service excellence.
Find out why we are the workers compensation Claims Service Provider (CSP) of choice for NSW employers.
We are the largest and most experienced provider in NSW, with 1,400 personal injury specialists supported by an industry-leading capability development program.
Your dedicated claims team will actively collaborate, communicate and engage with you to deliver outcomes. We will seek to understand your needs and tailor our service to your business.
We have proactively invested over $142M* to push the boundaries of best practice; support long-term scheme improvement and offer benefits to customers through the Mutual Benefits Program since 2012.
We are leading the NSW Scheme in key performance metrics, including return to work rates, customer satisfaction and compliance. *for performance as of September 2024.
As a reliable partner to workplace consultants and brokers, we are known for our proactive and commercial approach, catering to the needs of global, national, and regional broking firms. We believe in fostering strong, enduring partnerships that align with our mission of empowering individuals to reclaim their lives
Our offering includes:
Supporting employers to improve their return-to-work (RTW) performance and claims management best practices.
Managing client risks, facilitating service and relationship recovery activities.
Analysing client performance and presenting comprehensive financials and data analytics to drive health, safety and injury management initiatives.
Driving industry innovation by collaborating with partners to pilot, explore and develop solutions that enhance claims performance.
Explore the services we offer in the pages below or our latest
edition of NSW in Focus
Through the Mutual Benefits Program your clients receive complimentary access to our access to our exceptional training program, management tools and exclusive offers.
Our in house and industry experts share their knowledge of current trends in injury prevention, injury management and workers compensation through our extensive Employer Training Program.
We provide a full range of engaging and topical workplace risk and compliance e-learning courses through EMlearning that are relevant, up to date and supports your compliance with workplace health and saftey regulations.
All organisations operating in Australia must ensure the health and safety of their workers and comply with workplace health and safety laws. EMsafe is an online tool designed to help simplify how you monitor and manage workplace health and safety in your business.
We know seeking budget for new providers and tools can be complex, so we have negotiated a range of exceptional deals on behallf of our customers. Access savings on training, technology and consulting services from industry leaders through our EML Offers.
EMhealth is an online resource with helpful tools, templates and links designed to support employers to build and measure internal health and wellbeing programs.
For more information about transferring your policy to EML or to discuss our service offering, contact one of our team.
National Manager, Growth and Distribution
0466 464 712
[email protected]
State Relationship Manager, NSW
0481 467 947
[email protected]
If you are acting on behalf of a NSW business, follow the journey map for Employers.
Here you will find useful tools, guides and resources to support the return to work and claims management process.
All workers insurance policy and billing services are managed by icare. For further information regarding policy information, contact icare or visit the self service portal on the icare website.
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.
