Supporting employers

Protecting your people and your business

We understand the disruption workplace injuries can cause.

We’re here to take care of your team and your business. As Australia’s largest and oldest
workers compensation claims provider, we help workplaces of all sizes across Victoria
to minimise the risk of injury and maximise return-to-work outcomes.

For your workers, our mobile case managers provide face-to-face support to ensure
they get the care they need to recover and return to work faster. For your business, we
manage your WorkCover claims, helping to control injury costs and reduce the impact
on your insurance premium.

With the Mutual Benefits Program, we take our support even further, providing free
health and safety resources, tools, and training to transform your business and improve
long-term safety. Ensuring you have a stronger, more resilient workplace that protects
your most valuable asset – your people.

Doing more than just the basics

Our claims model in Victoria has been refined using insights from our Australia-wide exposure to workforce trends and industry best practice. In addition to specialist roles like RTW Specialists, Mental Health Specialists and Legal Specialists, our service model is propelled by innovations that enhance the recovery process and empower our front-line staff to deliver claims management activity which really makes a difference.

Learn more about our offering for Victorian employers here.

In-house pharmacists

Recognising the escalating challenge posed by rising pharmacy costs, increased prescription of opioid medications, and the growing rates of addiction and misuse, we took decisive action by integrating two experienced pharmacists into our team. Our In-house Pharmacists work with the worker and their GP to educate about the risks of strong pain medications and exploring other pain management options.

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Transition support service

We’ve developed a tailored service to make it easier for long-term injured workers to transition from the workers compensation scheme. Our specialists work closely with injured workers, taking a whole-of-person approach to help them prepare for change. The service incorporates career and financial counselling, housing support, mental health services and fostering social and community connections.

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Recovery case management

This tailored service identifies and helps to address the unique barriers which impact someone’s recovery to help them get their lives back, and prevent long term complex claims. Our Recovery Case Managers connect injured workers to a range of specialist support services – such as financial, housing, family and counselling support – so they can focus on their recovery. This service is particularly effective when returning to work is not the immediate goal, ensuring workers receive the holistic care they need.

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Two women standing beside a company-branded car.

Mobile case management

Our team of mobile case managers and telehealth case managers are empowered to make on-the-spot decisions to facilitate faster medical treatment. Travelling right across the state of Victoria, they work with employers, workers and their treating health practitioners to help a worker return to work sooner.
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Your preferred WorkCover Agent

As an employer you are required to choose a WorkSafe agent. This is done when applying for, or renewing your WorkCover insurance.

In Victoria, employers can choose their preferred WorkCover Agent and are eligible to change Agent once every 12 months. To learn more visit the WorkSafe website.

For more information about transferring your policy to EML or to discuss our service offering, contact one of our team. 

Nguyen Tran

National Manager, Growth and Distribution
0466 464 712
n.tran@eml.com.au

Travis Kennedy

State Relationship Manager, Victoria
0421 787 877
t.kennedy@eml.com.au

Quick links

Transfer your WorkCover insurance to EML

Register for WorkCover insurance online

Registration for WorkCover insurance form

Resources

Free tools to support recovery and provide a safer workplace

News & Community

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Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Workers compensation: National updates and insights

This session is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers across the jurisdictional Workers Compensation schemes of SA, NSW and VIC.
Host : Internal

Meeting your workers compensation payment obligations: Ensuring workers are not underpaid following the legislative changes

From 1 January 2025, intentional wage underpayment is a criminal offence under Commonwealth law, and Worker Compensation payments are included. This session with experts from Australian Payroll Association and EML will help employers review Worker Compensation wage practices to ensure accurate payments, meet wage obligations and maintain compliance.
Host : Australian Payroll Association; EML

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Mind the gap: Five practical fixes to close psychosocial compliance gaps

With psychosocial safety regulations now established across Australia, we have a clearer picture of what regulators expect from organisations. Non-compliance not only puts workers’ mental health at risk but also exposes organisations to significant financial, legal, operational, and reputational consequences. Discover how to comply with psychosocial safety regulations and protect your people.
Host : FlourishDX

The death of manual handling training: What can we learn and unlearn from Olympic lifters

This session challenges the long held belief that “how to lift” training prevents injuries. Despite its popularity, safety regulators and research show it’s ineffective and can even cause harm. Together we’ll unpack why technique isn’t the protective factor many assume, explore what the evidence actually says, and examine real world case studies. We’ll also look at sensor technologies, lifting aids, and other factors that genuinely influence safe manual handling.
Host : Procare, BodyGuide

Psychological safety for supervisors: Your role in preventing claims

Most mental injury claims don’t come out of nowhere, they build over time in environments where people don’t feel safe to speak up. This session helps frontline leaders and supervisors create the kind of culture that prevents risk before it escalates.
Host : Lysander

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Supporting staff return to work with a mental injury

This session delves into the key mental health and injury barriers encountered throughout the return to work process from multiple perspectives, including the worker, employer, agent, and rehabilitation provider. Customised strategies aimed at effectively overcoming these barriers are also discussed.
Host : IPAR

Complex case management: Barriers to return to work

Complex claims stall when barriers stack up and aren’t identified early. This interactive session provides a practical framework to quickly pinpoint what’s holding return to work back across medical, psychosocial, workplace, and system factors and apply targeted strategies to move the claim forward. Participants will strengthen decision-making, improve collaboration with stakeholders, and support sustainable return to work outcomes in cases involving multiple risk factors or prolonged absence.
Host : Workplace Interventions

Injury management and return to work planning for hybrid and remote workers

Injury management for hybrid and remote workers demands a modern approach that recognises the unique risks and challenges of dispersed teams. Effective return to work planning blends clear communication, tailored support, and flexible duties that align with each worker’s environment. Organisations that invest in proactive strategies not only reduce recovery time but also strengthen trust and wellbeing across their workforce.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Mentally healthy workplace – Taking a psychosocially informed approach

This session helps senior leaders understand the strategic importance of psychosocial hazards and risks. It explores how these risks arise and interact, enabling executives to build effective frameworks and organisational norms that support early identification and management. By strengthening leadership capability, the session equips organisations to proactively foster and maintain a psychologically safe workplace.
Host : Psychological Safety Australia

Mind matters: Helping young workers thrive at work

Join us for this panel session as Dr Mark Deady (UNSW), Dr Claire Madden, Pinar Karabulut (PHSA), and Karen Marshman (Let’s Talk Australia) explore the unique mental health challenges facing young workers, including stress, burnout, uncertainty, and the pressures of early‑career environments. Through practical insights and discussion, the session empowers leaders and peers to create psychologically safe, inclusive workplaces where young workers feel valued, supported, and equipped to thrive.
Host : PHSA; Dr Claire Madden; Black Dog Institute ; Let's Talk Australia

Mental Health First Aid (Hybrid)

This one-day virtual workshop provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : The Happychondriac Society
Get in touch

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