Life insurance

A member centric approach for life insurance

We pride ourselves on being specialists in the management of life insurance claims including Income Protection and Total Permanent Disability.

We utilise a holistic and customer centric approach deployed by a team that is technically equipped to balance both member and customer needs.

Having a standards based model means we are committed to providing a positive customer experience, which leads to attainable customer outcomes such as more members returning successfully to work. 

Light blue square shape on a colored background.
Simple blue icon representing a generic concept.

The EML difference

Code of practice

Committed to excellence

We are proud to be a signatory to the Council of Australian Life Insurers (CALI), responsible for governing the Life Insurance Code of Practice

Obtaining a copy of the Life Insurance Code of Practice

We are committed to following the key principles that apply to products and services covered by the Code:

  • Clarity and transparency
  • Fairness and respect
  • Honesty
  • Timeliness
  • Communications in plain language

Complaints management

We are dedicated to providing exemplary client service. We also accept that despite our best efforts, sometimes things can go wrong. When this happens, we are determined to make them right again.

Family violence policy

We are committed to best practice management for family and domestic violence as a subscriber to the Life and General Insurance code of practice

Resources

Resources for claims, recovery and workplaces

News & Community

Latest news

PIEF 2025 Awards: the team making a difference across NSW

One of EML’s five finalists in the highly competitive PIEF 2025 Excellence...

Celebrating excellence: EML finalists in the 2025 PIEF Awards

At EML, we’re proud to recognise the individuals and teams whose innovation,...

EML named finalist in 2025 Comcare National Work Health and Safety Awards

EML Group has been announced as a finalist in the 2025 Comcare...

R U OK? Day: Conversation heroes

Every day, our incredible partners work hard to foster workplaces where mental...
Person smiling, wearing headphones at a computer.
Get in touch your way
Chat with our local claim experts - we're always here to help