State-based self insurance

Workers compensation claims for self insured businesses

<strong>Breanna Bergin</strong>
Breanna BerginGeneral Manager, National Self Insurance

“Self insurance is a big decision for any business. Our team appreciates being a TPA for your business and are committed to supporting your injury management and license needs.”

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When workplace injuries happen, quick and effective support is essential. For self insured businesses, it’s up to the employer to arrange care and recovery. Since 2014, we’ve helped businesses confidently manage this responsibility as a third-party administrator (TPA).

As a trusted TPA for self insured companies across Australia, we ensure claims are handled in full compliance with state legislation, prioritising employee recovery and return-to-work. Self insurance gives businesses more control over workers compensation claims, helping them to manage costs and streamline the process and experience for injured workers.

With experienced claims specialists across Australia who understand the challenges and requirements of self insurance, our tailored support ensures employers and workers are well taken care of, no matter where they are.

For self insured businesses

Solutions that flex with your needs

We will work with you to design a flexible self insurance solution that makes the most of your existing services. Our client-centred model offers you a broad range of services to choose from. As a third-party claims administrator, we can administer your self insurance in part or in full.

We have expert staff and proven strategies in early intervention and claims management. Our team of claims specialists have expertise in legislation, medical treatment and recovery. Reduce claim costs and improve liability outcomes with sound decision-making and benefit provision.

Technology services

Self insurance often demands specialised IT systems. We design and install technology solutions that support a range of business activities. We also offer the outsourced option of a single point of supply supporting an end-to-end managed service.

Risk sharing options

Spread your self insurance risk by sharing it with us. As an APRA-licenced insurer, we have the capability to take on part of your workers compensation liability. This reduces the reserve you need to carry on your balance sheet.

Consultancy services

We can help you build the kind of return to work strategies that will deliver results. Use our specialist skills and experience to achieve sustainable outcomes. We'll collaborate with you to apply best practice to your self insurance activities.

Staffing solutions

Meet your statutory obligations and performance standards with experienced state-based self insurance claims managers. Our people are available on or off-site in both urban and regional areas. They specialise in all areas of claims management, such as early intervention, legal, compliance and training.

Reduce claim costs and improve liability outcomes

By partnering with us, you can enjoy the benefits of self insurance. We work with you to help your injured workers recover and return to work, limiting your exposure to unnecessary claims costs.

We have a national team of experienced workers insurance experts. Use our talent and resources to improve your business outcomes. Even better, focus on your core business and leave us to tailor our capabilities to the specific needs of your organisation.

Resources

Resources for claims, recovery and workplaces

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Introduction to workers compensation & injury management

Gain a comprehensive understanding of the vital role Occupational Rehabilitation Providers play across Australia. This course explores the positive impact these providers have on workplace injury schemes, including the financial and operational benefits they deliver. Participants will also learn about the key differences in service delivery and regulations across various states and territories, equipping them with the knowledge to navigate and apply best practices nationwide
Host : Procare

Advanced worker compensation masterclass – Key barriers and motivators for success during eligibility

Listen to experts in Workers Compensation, Injury Management, and Claim Investigations as they cover important aspects that improve compliance, reduce the risk of time lost, improve engagement with injured workers and assist you to present evidence and information during the claim eligibility phase.
Host : EML

Complex case management: dispute management

Build confidence in managing adverse claims decisions. This course equips you with practical skills to prepare for and communicate tough decisions, de-escalate challenging situations, and rebuild trust when decisions are overturned. Ideal for professionals seeking to enhance their claims management approach with empathy and effectiveness.
Host : Procare

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Managing external workplace aggression and violence

This interactive training empowers participants to manage external aggression and violence in the workplace. It covers early warning signs, prevention strategies, and coordinated incident response, all through a legally informed and trauma-aware lens. Participants will explore case studies, apply psychosocial hazard management, and develop safety-focused policies. The course also highlights post-incident support, crisis communication, and fostering a culture of safety and wellbeing.
Host : Pinnacle Rehab

Managing non work related injuries in the workplace

Nearly half of the population are estimated to have one or more chronic health conditions, and injuries are a leading cause of disease burden and death in Australia. This session provides practical, ethical and best-practice guiding principles for Australian businesses in managing non-work related injury and illness in the workplace.
Host : PHSA

Vicarious trauma – leader session

Ideal for team leaders, managers, and HR professionals who regularly engage with trauma-related material. Join our interactive training session to learn techniques to recognise and respond to vicarious trauma in the workplace. Discover leadership support strategies and equip yourself with proactive and supportive methods to foster a healthier workplace culture.
Host : Pinnacle Rehab

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Recovre

Effectively utilising health professionals to improve return to work outcomes

Build stronger RTW outcomes through health professional collaboration. Gain a clear understanding of the roles and specialties of health professionals in Return to Work (RTW) planning. Learn how to communicate effectively, develop tailored RTW/RAW plans, and navigate common challenges. This course equips you with practical strategies and communication tools to foster productive partnerships and ensure successful, individualised outcomes.
Host : PHSA

Complex case management – return to work planning

This session provides valuable information and practical strategies for the effective management of complex workers compensation claims. Despite complexity, positive return to work outcomes can be achieved if the employer/Manager is equipped with effective tools for managing barriers and supporting recovery in the workplace.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Mentally healthy workplaces for executives and decision makers

This workshop equips executives and leaders with strategies to manage stress, prevent burnout, navigate decision fatigue, and foster workplace wellbeing—ensuring sustainable leadership while addressing challenges like moral injury and loneliness.
Host : Pychologoical Safety Australia

Leading through critical incidents

Gain the confidence, skills, and knowledge to effectively manage and support leaders and employees following a critical workplace incident.
Host : AP Psychology

 Mental health in the workplace, and how to manage psychosocial hazards

This course deepens your understanding of mental health and psychosocial hazards, offering practical strategies for the workplace- empowering you to create a healthier, more resilient work environment. Learn to support others, apply effective techniques, and prioritise self-care.
Host : Procare

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