Claims

WorkSafe Victoria

Support and care you can rely on

<strong>Rick Jones</strong>
Rick JonesGeneral Manager, Victoria

“It’s rewarding to lead such a passionate, committed team of experts who are so focused on giving great service and showing such care and support to help people get their lives back after injury.”

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Workplace injury in Victoria? We’re here to help. As an appointed agent for WorkSafe Victoria’s workers compensation scheme, we provide essential support to injured workers and their employers.

Our role is to manage claims and WorkCover insurance policies on behalf of WorkSafe Victoria. We take care of everything – from medical treatment and compensation to return-to-work assistance.

We have a dedicated Victoria-based team who manage injury claims for around a quarter of businesses in the state. Our Melbourne and Geelong offices are home to over 500 claims specialists and our mobile case managers are on the ground across Victoria, providing in-person guidance to ensure workers and employers get the care and clarity they need when it matters most.

For invoices, certificates of capacity, and other claim documentation: [email protected]

Note: Please include your claim number in the subject line for faster processing.

For new claim queries and lodgements: [email protected]

Workers and employers can now submit and manage workers compensation claims online. Click here for more information.

Choose your pathway to support

For workers

Care, treatment and compensation as you manage your recovery

For employers

Claims handled, risks reduced and free wellbeing resources for your team and workplace

For brokers

Expert claims management and risk mitigation, giving your clients confidence

For providers

Partnering for timely care and treatment so workers get the help they need, fast

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 28 October 2025
  • 9:30am-11:00am
  • Virtual

Workers compensation: National updates and insights

This course is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers across the jurisdictional Workers Compensation schemes of SA, NSW and VIC.
Host : Internal
  • 6 November 2025
  • 9:30am - 11:30am
  • Virtual

Introduction to workers compensation and injury management

Employers have an obligation to support injured people in the workplace. This session will provide the basic requirements and best-practice principles for supporting injured employees to recover and return to work.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 30 September 2025
  • 09:30 - 11:00
  • Virtual

Managing external workplace aggression and violence

This interactive training empowers participants to manage external aggression and violence in the workplace. It covers early warning signs, prevention strategies, and coordinated incident response, all through a legally informed and trauma-aware lens. Participants will explore case studies, apply psychosocial hazard management, and develop safety-focused policies. The course also highlights post-incident support, crisis communication, and fostering a culture of safety and wellbeing.
Host : Pinnacle Rehab
  • 2 October 2025
  • 9:30am-10:30am
  • Virtual

 Consequences and tragedy of workplace complacency

This special event will inspire individuals to recognise moments of complacency and shift their mindset on how they approach their work, regardless of their job. Every workplace and every worker must prioritise safety, not just as a necessity, so we can all go home safe.
Host : Let's Talk About Safety
  • 29 October 2025
  • 9:30am-12:00pm
  • Virtual

Managing non work related injuries in the workplace

Nearly half of the population are estimated to have one or more chronic health conditions, and injuries are a leading cause of disease burden and death in Australia. This session provides practical, ethical and best-practice guiding principles for Australian businesses in managing non-work related injury and illness in the workplace.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 23 September 2025
  • 09:00 - 16:00
  • Virtual

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Recovre
  • 7 October 2025
  • 9:00am
  • Face to face

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Workplace Interventions
  • 14 October 2025
  • 9:30am-11:00am
  • Virtual

Addressing common recovery and return to work barriers

This workshop has been designed to help identify and address the key common recovery and return to work barriers experienced through the lens of each party active in a RTW process, including the worker, employer, claims agent and providers.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 1 October 2025
  • 9:30am-11:30am
  • Virtual

Engaging leaders: Mental health training for managers

This workshop by Mental Health First Aid equips leaders with an understanding of mental health conditions, enabling them to promote awareness, enhance communication, and foster a supportive workplace that values mental health. By gaining insights into early intervention, empathy, and active listening, leaders can reduce stigma, boost productivity, and contribute to healthier, more engaged teams, ultimately driving organisational success.
Host : Wellbeing Campus
  • 9 October 2025
  • 9:30am-10:30am
  • Virtual

Mutual Benefits Masterclass – Inside the minds of Australia’s workplaces

Join Dr Michael Di Donato, Luke Sheehan, and Keith Govias as they unpack the Mental Health white paper, developed by EML in partnership with Monash University. Using national datasets, the paper highlights the rise in psychological injury claims, identifies systemic risks, and explores industry-specific challenges. The speakers will examine key findings, discuss emerging trends, and share practical, data-driven strategies to strengthen trust and support between employers and employees. This session provides valuable insights to help organisations create safer, more mentally healthy workplaces.
Host : Internal
  • 15 October 2025
  • 9:30am-11:00am
  • Virtual

New rules, better outcomes, integrating psychosocial care in the workplace

This session provides an overview of the “It Pays To Care” policy, and how psychosocial care can be applied in the workplace to enhance health and safety programs, strengthen workplace culture and employee wellbeing, and improve health and recovery outcomes for people who experience a workplace injury.
Host : IPTC

News & Community

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Resources

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How David got back to his beloved horses

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Two million kilometres and counting

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The initiative titled ‘Mind Your Head’ (MYH) is funded by our Mutual Benefits Program and is...

On the move

EML’s Victorian mobile case management program began in October 2016 and has had great success, helping...

Face to face support

When Pete, an employee of Waller Fencing, a family company in Port Elliot, South Australia, was...

Extra support when it’s needed

EML Victoria has developed two services to give extra support to injured workers at key times...

Safety first

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Return to work video series

Managing workers insurance and personal injury claims can be challenging, so we’ve developed four helpful videos...

Your entitlements

The following information provides general advice on the entitlements that may be available to NSW Police...

No capacity for work

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Helping healthcare employers support their ageing workforce

Improve return to work rates for older injured healthcare workers, through these five types of interventions...

Earning capacity assessment

An Earning Capacity Assessment is performed to determine the appropriate weekly pay rate for a worker...

Capacity for work outside of NSW Police

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Resources to help prevent and manage OVA

Help prevent and better manage occupational violence and aggression incidents in your workplace with these resources...

Support services

There are numerous options available to support you regardless of what stage in your rehabilitation you...

PTSD expert guidelines for emergency services workers

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Understanding your finances as a NSW Police Officer

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Post-traumatic stress disorder (PTSD)

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WHS Poster Library

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Police Career Transition

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Occupational Violence and Aggression

We understand that many workers (particularly in the aged care and retail sectors) have experienced some...

Ageing workforce

This collection provides a range of helpful resources to support employers, supervisors and employees navigate unique...

Family support for emergency services

Family support of an emergency service professional: husband or wife, partner, son, daughter or sibling, can...

PTSD in emergency services

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Mental health

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Injured at work? Resources for you

Helping people get their lives back after workplace injury is what we do. We've curated a...

About the claims process – for employers (Vic)

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Spotlight: Pain after an injury

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First Appointment videos

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A step-by-step guide to managing the claims process – for SA employers

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Improving your mental health through exercise

Exercise is one of the best things you can do to preserve mental health or recover...

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Mell: my decision

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Dave: moving forward

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RecoveryMate app

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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.

we help people get their lives back