Claims

Lodge a new claim

A successful claims process

If you’ve been injured at work and are ready to get started with your Comcare workers compensation claim, we are  here to make it easy.

With over a million people guided through the claims process and returned to work, we know how best to help.

This page tells you everything you need to get started with your claim – plus real stories and experiences from people who’ve been where you are. If you have questions, we’re ready to help. Connect with us in whatever way works best.

Get Started

Our support is tailored to your needs

Making a claim

Click here to get started

Support for claims

Resources for the claims process

Support for recovery

Get the care you need

When an injury occurs

EML are appointed as the claims manager for your workplace who has elected to self insure their workers compensation insurance. When an injury happens, you need to:

  • Make contact with your manager to report your workplace injury
  • Either you, a colleague or a person from your employer notifies EML of your injury via phone or claim form
  • We will nominate a case manager to help you with your claim
  • We will contact you within 3 business days to provide support and advise you of next steps.
  • We will work with your employer to ensure a recovery and return to work plan is developed to facilitate your return to health and work.

If you are injured in the course of your employment you can lodge a claim by completing one of the below claim forms:

ACT Government
 Employees of the Australian Capital Territory Public Service (ACTPS)

Pacific National
Employees of Pacific National

Claim lodgement

Send completed claim forms to:
GPO Box 805 Canberra ACT 2601″
[email protected]

Workers and employers can now submit and manage workers compensation claims online. Click here for more information.

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 25 June 2025
  • 9:30 am - 12:00 pm
  • Virtual

Understanding key cross border workers compensation entitlements and obligations

This training is designed for RTW Coordinators who have responsibilities to manage workers compensation injuries across multiple Australian jurisdictions. The training covers key components of the different legislation and general RTW principles with links to relevant resources.
Host : Recovre
  • 17 June 2025
  • 9:30 am - 11:30 am
  • Virtual

Advanced workers compensation masterclass – key barriers and motivators for success during eligibility

Listen to experts in workers compensation, injury management, and claim investigations as they cover important aspects that improve compliance, reduce the risk of time lost, improve engagement with injured workers and assist you to present evidence and information during the claim eligibility phase.
Host : EML

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 4 June 2025
  • 9:30 am - 10:30 am
  • Virtual

Consequences and tragedy of workplace complacency

This special event will inspire individuals to recognise moments of complacency and shift their mindset on how they approach their work, regardless of their job. Every workplace and every worker must prioritise safety, not just as a necessity, so we can all go home safe.
Host : Let's talk about Safety

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 27 May 2025
  • 9:30 am - 11:30 am
  • Virtual

Addressing common recovery and return to work barriers

This workshop has been designed to help identify and address the key common recovery and return to work barriers experienced through the lens of each party active in a RTW process, including the worker, employer, claims agent and providers.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 29 May 2025
  • 9:30 am - 11:30 am
  • Virtual

Mentally healthy workplaces for executives and decision makers

This workshop equips executives and leaders with strategies to manage stress, prevent burnout, navigate decision fatigue, and foster workplace wellbeing—ensuring sustainable leadership while addressing challenges like moral injury and loneliness.
Host : Psychological Safety Australia
  • 5 June 2025
  • 1:30 pm - 3:00 pm
  • Virtual

Psychosocial safety compliance: practical application of legislative requirements

Join this webinar to master the fundamentals of psychosocial safety. Ideal for Health, Safety and HR professionals, this session covers risk management, regulatory requirements, and practical applications to prevent workplace injuries resulting from psychosocial hazards.
Host : Flourish DX
  • 10 June 2025
  • 9:30am - 11:30am
  • Virtual

Wellbeing conversation toolkit workshop

Wellbeing Conversation Toolkit Workshop
Host : Work Rehab
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.

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