Claims

Lodge a new claim

A successful claims process

If you’ve been injured at work and are ready to get started with your Comcare workers compensation claim, we are  here to make it easy.

With over a million people guided through the claims process and returned to work, we know how best to help.

This page tells you everything you need to get started with your claim – plus real stories and experiences from people who’ve been where you are. If you have questions, we’re ready to help. Connect with us in whatever way works best.

Get Started

Our support is tailored to your needs

Making a claim

Click here to get started

Support for claims

Resources for the claims process

Support for recovery

Get the care you need

When an injury occurs

EML are appointed as the claims manager for your workplace who has elected to self insure their workers compensation insurance. When an injury happens, you need to:

  • Make contact with your manager to report your workplace injury
  • Either you, a colleague or a person from your employer notifies EML of your injury via phone or claim form
  • We will nominate a case manager to help you with your claim
  • We will contact you within 3 business days to provide support and advise you of next steps.
  • We will work with your employer to ensure a recovery and return to work plan is developed to facilitate your return to health and work.

If you are injured in the course of your employment you can lodge a claim by completing one of the below claim forms:

ACT Government
 Employees of the Australian Capital Territory Public Service (ACTPS)

Pacific National
Employees of Pacific National

Medibank
Employees of Medibank
 

Claim lodgement

Send completed claim forms to:
GPO Box 805 Canberra ACT 2601

ACT Government: ACTG@eml.com.au
Pacific National: PN@eml.com.au
Medibank: medibankselfinsurance@eml.com.au

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 10 November 2026
  • 9:30am-11:30am
  • Virtual

Migrant worker and cultural awareness in the workplace

Australian workplaces are diverse and many workers come from migrant and multicultural backgrounds. Employers have a duty to ensure that all workers are healthy and safe at work, and this will require you to tailor your approach to meet the needs and abilities of all workers. This session covers some ways that employers can manage WHS risks in a sensitive way, through tailored communication, consultation, cultural and religious awareness.
Host : PHSA
  • 17 November 2026
  • 9:30am-11:30am
  • Virtual

Psychosocial hazards and risk management

Psychosocial hazards can have a significant impact on wellbeing, performance, and workplace safety. This session will build awareness of the legal and practical frameworks for identifying, assessing, and managing psychosocial risks, while supporting participants to apply effective risk and injury management approaches.
Host : Recovre
  • 18 November 2026
  • 9:30am-11:30am
  • Virtual

Occupational violence and aggression training

This session explores strategies to recognise, respond to and manage occupational violence and aggression in the workplace. The training focuses on early awareness, effective de-escalation communication, and practical safety measures to support safer interactions and reduce risk in the workplace.​
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 11 November 2026
  • 9:30am-10:30am
  • Virtual

Understanding biopsychosocial risk factors and assessments

Successful recovery after a workplace injury is influenced by more than the diagnosis or severity of injury. Research consistently demonstrates that psychosocial factors often have a greater impact on recovery and return-to-work outcomes than the physical injury itself. This session provides employers, RTW coordinators and supervisors with practical knowledge to identify psychosocial risk factors that may delay recovery, understand the purpose of biopsychosocial assessments, and implement workplace strategies that support recovery and durable return-to-work outcomes.
Host : KINNECT
  • 19 November 2026
  • 9:30am-11:30am
  • Virtual

Developing task analysis and job dictionaries

This session introduces the concept of suitable work and the legislation that underpins it, while explaining the benefits of offering suitable work for both the worker and the organisation. This will cover how task analysis supports the development of job dictionaries, along with RTW arrangements, additional tools, and key resources to help apply these concepts in practice.
Host : Recovre
  • 24 November 2026
  • 9:30am-11:00am
  • Virtual

Suitable duties for psychological injuries

This course is designed to provide an overview of the common types of injuries and the medical terminology that often arise in the personal injury sector. With a better understanding of injuries and their impacts, Return to Work Coordinators and other Health and Wellbeing Practitioners will be more effective in the management of each claim and increase the opportunities for promoting the worker’s return to work and health.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 25 November 2026
  • 9:00am-4:00pm
  • F2F

Mental Health First Aid (VIC)

This two-day face to face workshop in Melbourne VIC provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Access Psych
  • 25 November 2026
  • 12:30pm-13:30pm
  • Virtual

Moral injury: When values and ethics are challenged in the workplace

This session explores moral injury in the workplace, with a focus on how challenges to personal values and ethical boundaries impact individuals. Participants will gain insight into the causes and psychosocial drivers of moral injury, how it influences worker wellbeing and recovery, and practical approaches to recognise and respond to help reduce its impact in workplace and workers compensation contexts.
Host : KINNECT
  • 9 December 2026
  • 10:30am-12:30pm
  • Virtual

Mental Health First Aid

This two-day virtual workshop provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Workplace Interventions
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