Make a claim for Workers - Comcare Workers Compensation

Lodge a new claim

A successful claims process

If you’ve been injured at work and are ready to get started with your Comcare workers compensation claim, we are here to make it easy.

With over a million people guided through the claims process and returned to work, we know how best to help.

This page tells you everything you need to get started with your claim – plus real stories and experiences from people who’ve been where you are. If you have questions, we’re ready to help. Connect with us in whatever way works best.

Get Started

Our support is tailored to your needs

Making a claim

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Support for claims

Resources for the claims process

Support for recovery

Get the care you need

When an injury occurs

EML are appointed as the claims manager for your workplace who has elected to self insure their workers compensation insurance. When an injury happens, you need to:

Make contact with your manager to report your workplace injury
Either you, a colleague or a person from your employer notifies EML of your injury via phone or claim form
We will nominate a case manager to help you with your claim
We will contact you within 3 business days to provide support and advise you of next steps.
We will work with your employer to ensure a recovery and return to work plan is developed to facilitate your return to health and work.

Claim forms

If you are injured in the course of your employment you can lodge a claim by completing one of the below claim forms:

ACT Government
Employees of the Australian Capital Territory Public Service (ACTPS)

Pacific National
Employees of Pacific National

Medibank
Employees of Medibank

Claim lodgement

Send completed claim forms to:
GPO Box 805 Canberra ACT 2601

ACT Government: ACTG@eml.com.au
Pacific National: PN@eml.com.au
Medibank: medibankselfinsurance@eml.com.au

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

19 May 2026
9:30am-10:30am
Virtual

Workers compensation: National updates and insights

This session is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers across the jurisdictional Workers Compensation schemes of SA, NSW and VIC.

Host : Internal

20 May 2026
09:30am-10:30am
Virtual

Meeting your workers compensation payment obligations: Ensuring workers are not underpaid following the legislative changes

From 1 January 2025, intentional wage underpayment is a criminal offence under Commonwealth law, and Worker Compensation payments are included. This session with experts from Australian Payroll Association and EML will help employers review Worker Compensation wage practices to ensure accurate payments, meet wage obligations and maintain compliance.

Host : Australian Payroll Association; EML

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

21 April 2026
09:30am-11:30am
Virtual

Psychological safety for supervisors: Your role in preventing claims

Most mental injury claims don’t come out of nowhere, they build over time in environments where people don’t feel safe to speak up. This session helps frontline leaders and supervisors create the kind of culture that prevents risk before it escalates.

Host : Lysander

23 April 2026
09:30am-11:00am
Virtual

EQ: The leadership skill that builds psychological safety

Great leadership isn’t just about strategy — it’s about self-awareness. This panel session equips leaders with practical emotional intelligence skills to elevate communication, sharpen decision-making, foster psychological safety, and unlock stronger team performance. Walk away with tools you can apply immediately to lead with clarity, confidence and impact.

5 May 2026
09:30am-11:00am
Virtual

Effective communication skills and roadblocks to communication

This session builds participants’ confidence in navigating challenging conversations by exploring their communication style and how words, tone and non verbal cues shape messages. Participants will practise using OARS skills to create productive dialogue, respond constructively to difficult statements, and manage their own signals. They will also learn to recognise common communication roadblocks and replace them with supportive, collaborative alternatives that foster understanding and reduce defensiveness.

Host : AP Psychology

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

22 April 2026
09:30am-11:30am
Virtual

Supporting staff return to work with a mental injury

This session delves into the key mental health and injury barriers encountered throughout the return to work process from multiple perspectives, including the worker, employer, agent, and rehabilitation provider. Customised strategies aimed at effectively overcoming these barriers are also discussed.

23 April 2026
09:30am-11:00am
Virtual

Complex case management: Barriers to return to work

Complex claims stall when barriers stack up and aren’t identified early. This interactive session provides a practical framework to quickly pinpoint what’s holding return to work back across medical, psychosocial, workplace, and system factors and apply targeted strategies to move the claim forward. Participants will strengthen decision-making, improve collaboration with stakeholders, and support sustainable return to work outcomes in cases involving multiple risk factors or prolonged absence.

Host : Workplace Interventions

16 June 2026
09:30am-11:30am
Virtual

Injury management and return to work planning for hybrid and remote workers

Injury management for hybrid and remote workers demands a modern approach that recognises the unique risks and challenges of dispersed teams. Effective return to work planning blends clear communication, tailored support, and flexible duties that align with each worker’s environment. Organisations that invest in proactive strategies not only reduce recovery time but also strengthen trust and wellbeing across their workforce.

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

30 April 2026
09:00am-02:00pm
Virtual

Mental Health First Aid (Hybrid)

This one-day virtual workshop provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.

Host : The Happychondriac Society

12 May 2026
09:30am - 12.30pm
Virtual

Mental Health First Aid (Virtual)

This two-day virtual workshop provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.

Host : Workplace Interventions

13 May 2026
09:30am-11:00am
Virtual

Recognising trauma, vicarious trauma, and compassion fatigue for leaders

This session is designed to support leaders in recognising the impact of trauma, vicarious trauma and compassion fatigue within themselves and their teams. Participants will gain insight into how exposure to distressing material and high emotional demands can affect wellbeing, performance and decision making. The session will provide practical strategies to identify early warning signs, foster psychologically safe team environments and implement proactive approaches to sustain wellbeing and leadership effectiveness.

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