Make a claim for Workers - Comcare Workers Compensation

Lodge a new claim

A successful claims process

If you’ve been injured at work and are ready to get started with your Comcare workers compensation claim, we are here to make it easy.

With over a million people guided through the claims process and returned to work, we know how best to help.

This page tells you everything you need to get started with your claim – plus real stories and experiences from people who’ve been where you are. If you have questions, we’re ready to help. Connect with us in whatever way works best.

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Making a claim

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Support for claims

Resources for the claims process

Support for recovery

Get the care you need

When an injury occurs

EML are appointed as the claims manager for your workplace who has elected to self insure their workers compensation insurance. When an injury happens, you need to:

Make contact with your manager to report your workplace injury
Either you, a colleague or a person from your employer notifies EML of your injury via phone or claim form
We will nominate a case manager to help you with your claim
We will contact you within 3 business days to provide support and advise you of next steps.
We will work with your employer to ensure a recovery and return to work plan is developed to facilitate your return to health and work.

Claim forms

If you are injured in the course of your employment you can lodge a claim by completing one of the below claim forms:

ACT Government
Employees of the Australian Capital Territory Public Service (ACTPS)

Pacific National
Employees of Pacific National

Medibank
Employees of Medibank

Claim lodgement

Send completed claim forms to:
GPO Box 805 Canberra ACT 2601

ACT Government: ACTG@eml.com.au
Pacific National: PN@eml.com.au
Medibank: medibankselfinsurance@eml.com.au

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

4 August 2026
9:30am-10:00am
Virtual

Navigating psychological injury investigations (30min spotlight session)

This practical session equips employers to confidently navigate psychological injury investigations in the workplace. Participants will learn how to approach sensitive matters, gather reliable information, and meet legal and ethical obligations. The session covers best-practice techniques for identifying contributing factors, conducting fair and impartial investigations, and supporting affected employees. Attendees will leave with practical strategies to manage risk, handle complex cases, and promote a psychologically safe work environment.

18 August 2026
9:30am-11:30am
Virtual

Fundamentals of injury management and return to work planning

This session provides an overview of injury management and return to work principles, including employer obligations, communication practices, and recovery planning. Participants will gain practical knowledge to support injured workers, promote recovery at work, and contribute to positive health and business outcomes through effective workplace rehabilitation practices.”

10 September 2026
9:30am-10:30am
Virtual

Workers compensation: National updates and insights

This session provides employers with an update on key issues impacting workers’ compensation schemes across SA, NSW and VIC. It covers emerging trends, external drivers, and legal developments, and outlines the practical implications for employers. Participants will gain insights to help navigate change, manage risk, and respond effectively across jurisdictions.

Host : Internal

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

27 August 2026
9:30am-10:30am
Virtual

Leading your team through change

Leading a team through change calls for clarity, confidence, and a deep understanding of how people respond when their world shifts. This workshop explores practical ways to guide others with steadiness, empathy, and purpose during periods of uncertainty. Participants will discover how to communicate direction, maintain trust, and keep momentum even when circumstances evolve rapidly. The session equips leaders with adaptable strategies that help teams stay engaged, resilient, and ready for what comes next.

28 July 2026
9:30am-10:30am
Virtual

The hidden liability: Psychosocial risk and executive accountability

Executives carry the ultimate responsibility for workplace health and safety. This session explores how leaders can identify, manage, and mitigate psychosocial risks while fulfilling their duty of care.

Host : Anna Feringa Consulting

29 July 2026
9:30am-10:30am
Virtual

Panel – Examining pathways to secondary psychological injury

Secondary psychological injuries are a growing and complex challenge for workplaces. In this session, Dr Michael Di Donato shares insights from a major Monash University research project funded by Safe Work Australia, joined by Jim Gilchrist (Safe Work Australia) and Noni Byron (PHSA). Together they explore how these injuries are defined and experienced in Australia, and highlight key findings along with practical actions organisations can take to strengthen prevention, early response and support in the workplace.

Host : PHSA; Monash University; Safe Work Australia

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

23 June 2026
08:00am-3:30pm
Virtual

Role of the Return to Work Coordinator (VIC)

This WorkSafe Victoria endorsed Return to Work (RTW) program is designed to equip RTW Coordinators with the tools they need to effectively manage return to work under the requirements of the legislation and the principles of effective injury management. A WorkSafe endorsed certificate will be provided upon full participation in the two-day RTWC program. All pre work materials will be provided.

Host : Workplace Interventions

25 June 2026
09:30am-11:00am
Virtual

Complex case management: Return to work planning for psychological injuries

Return to work (RTW) planning for psychological injuries requires a different approach to capacity, suitable duties, communication, and risk controls. This practical session provides clear guidance to build and review plans that can be effectively implemented in workplaces, align to obligations and support recovery. Participants will leave with a structured planning method to reduce relapse risk, improve stakeholder alignment, and increase durable RTW outcomes.

Host : Workplace Interventions

21 July 2026
9:30am-12:00pm
Virtual

Cross border return-to-work

This session is designed for Return-to-Work Coordinators (RTWC) who have responsibilities to manage workers compensation injuries across multiple Australian jurisdictions.

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

17 June 2026
9:00am-4:00pm
F2F

Mental Health First Aid (VIC)

This two-day face to face workshop provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.

Host : The Happychondriac Society

17 June 2026
9:00am-4:00pm
F2F

Mental Health First Aid (NSW)

This two-day face to face workshop provides participants with the essential skills to provide mental health first aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.

Host : Internal

15 July 2026
9:00am-4:00pm
F2F

Mental Health First Aid (NSW)

This two-day workshop in Sydney NSW, provides participants with the essential skills to provide Mental Health First Aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.

Host : Internal

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