Claims

Lodge a new claim

A successful claims process

If you’ve been injured at work and are ready to get started with your Comcare workers compensation claim, we are  here to make it easy.

With over a million people guided through the claims process and returned to work, we know how best to help.

This page tells you everything you need to get started with your claim – plus real stories and experiences from people who’ve been where you are. If you have questions, we’re ready to help. Connect with us in whatever way works best.

Get Started

Our support is tailored to your needs

Making a claim

Click here to get started

Support for claims

Resources for the claims process

Support for recovery

Get the care you need

When an injury occurs

EML are appointed as the claims manager for your workplace who has elected to self insure their workers compensation insurance. When an injury happens, you need to:

  • Make contact with your manager to report your workplace injury
  • Either you, a colleague or a person from your employer notifies EML of your injury via phone or claim form
  • We will nominate a case manager to help you with your claim
  • We will contact you within 3 business days to provide support and advise you of next steps.
  • We will work with your employer to ensure a recovery and return to work plan is developed to facilitate your return to health and work.

If you are injured in the course of your employment you can lodge a claim by completing one of the below claim forms:

ACT Government
 Employees of the Australian Capital Territory Public Service (ACTPS)

Pacific National
Employees of Pacific National

Medibank
Employees of Medibank
 

Claim lodgement

Send completed claim forms to:
GPO Box 805 Canberra ACT 2601

ACT Government: ACTG@eml.com.au
Pacific National: PN@eml.com.au
Medibank: medibankselfinsurance@eml.com.au

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 4 August 2026
  • 9:30am-10:00am
  • Virtual

Navigating psychological injury investigations (30min spotlight session)

This practical session equips employers to confidently navigate psychological injury investigations in the workplace. Participants will learn how to approach sensitive matters, gather reliable information, and meet legal and ethical obligations. The session covers best-practice techniques for identifying contributing factors, conducting fair and impartial investigations, and supporting affected employees. Attendees will leave with practical strategies to manage risk, handle complex cases, and promote a psychologically safe work environment.
Host : Procare
  • 18 August 2026
  • 9:30am-11:30am
  • Virtual

Fundamentals of injury management and return to work planning

This session provides an overview of injury management and return to work principles, including employer obligations, communication practices, and recovery planning. Participants will gain practical knowledge to support injured workers, promote recovery at work, and contribute to positive health and business outcomes through effective workplace rehabilitation practices.”
Host : PHSA
  • 10 September 2026
  • 9:30am-10:30am
  • Virtual

Workers compensation: National updates and insights

This session provides employers with an update on key issues impacting workers’ compensation schemes across SA, NSW and VIC. It covers emerging trends, external drivers, and legal developments, and outlines the practical implications for employers. Participants will gain insights to help navigate change, manage risk, and respond effectively across jurisdictions.
Host : Internal

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 28 July 2026
  • 9:30am-10:30am
  • Virtual

The hidden liability: Psychosocial risk and executive accountability

Executives carry the ultimate responsibility for workplace health and safety. This session explores how leaders can identify, manage, and mitigate psychosocial risks while fulfilling their duty of care.
Host : Anna Feringa Consulting
  • 29 July 2026
  • 9:30am-10:30am
  • Virtual

Panel – Examining pathways to secondary psychological injury

Secondary psychological injuries are a growing and complex challenge for workplaces. In this session, Dr Michael Di Donato shares insights from a major Monash University research project funded by Safe Work Australia, joined by Jim Gilchrist (Safe Work Australia) and Noni Byron (PHSA). Together they explore how these injuries are defined and experienced in Australia, and highlight key findings along with practical actions organisations can take to strengthen prevention, early response and support in the workplace. 
Host : PHSA; Monash University; Safe Work Australia
  • 30 July 2026
  • 9:30am-11:30am
  • Virtual

Change mindset and resilience

This session helps participants build the practical mindset and capabilities needed to navigate change more effectively. The intent is to equip participants with practical tools and a shared language that helps them remain effective, adaptable, and forward-looking during periods of ongoing change.
Host : Methodry

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 21 July 2026
  • 9:30am-12:00pm
  • Virtual

Cross border return-to-work

This session is designed for Return-to-Work Coordinators (RTWC) who have responsibilities to manage workers compensation injuries across multiple Australian jurisdictions.
Host : Recovre
  • 23 July 2026
  • 9:30am-11:00am
  • Virtual

Suitable duties for psychological injuries

​This session explores how to identify and design suitable duties for workers recovering from psychological injuries. Participants will learn to assess functional capacity, workplace stressors and reasonable adjustments, while balancing recovery, safety and business needs. Using practical frameworks and case examples, the session clarifies legal considerations, communication strategies and common barriers. Participants will leave with confidence to support durable, meaningful return to work outcomes.
Host : IPAR
  • 19 August 2026
  • 8:30am-3:30pm
  • Virtual

Virtual: Role of the Return-to-Work Coordinator (VIC)

This WorkSafe Victoria endorsed Return-to-Work (RTW) program is designed to equip RTW Coordinators with the tools they need to effectively manage return-to-work under the requirements of the legislation and the principles of effective injury management. A WorkSafe endorsed certificate will be provided upon full participation in the two-day RTWC program. All online work materials will be provided.
Host : Workplace Interventions

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

View training events
  • 15 July 2026
  • 9:00am-4:00pm
  • F2F

Mental Health First Aid (NSW)

This two-day workshop in Sydney NSW, provides participants with the essential skills to provide Mental Health First Aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia.
Host : Internal
  • 21 July 2026
  • 9:00am-2:00pm
  • Virtual

Virtual: Mental Health First Aid refresher

This one-day virtual workshop is for individuals who have completed a Mental Health First Aid training course within the past three years. It refreshes key knowledge and skills to confidently support mental health in the workplace, while updating participants on current best practices. Completion extends accreditation for a further three years. Note: The refresher course can only be completed once; following which the full course is required to renew accreditation.
Host : Workplace Interventions
  • 29 July 2026
  • 10:00am - 12.30pm
  • Virtual

Mental Health First Aid (Virtual)

This two-day virtual workshop provides participants with the essential skills to provide Mental Health First Aid in the workplace with participants receiving accreditation as a Mental Health First Aider through Mental Health First Aid Australia. Please note: This workshop requires approximately 6-7 hours of online pre-course learning, which must be completed prior to attending. Materials will be provided in advance. 
Host : Workplace Interventions
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