Claims

Lodge a new claim

A successful claims process

If you’ve been injured at work and are ready to get started with your Comcare workers compensation claim, we are  here to make it easy.

With over a million people guided through the claims process and returned to work, we know how best to help.

This page tells you everything you need to get started with your claim – plus real stories and experiences from people who’ve been where you are. If you have questions, we’re ready to help. Connect with us in whatever way works best.

Get Started

Our support is tailored to your needs

Making a claim

Click here to get started

Support for claims

Resources for the claims process

Support for recovery

Get the care you need

When an injury occurs

EML are appointed as the claims manager for your workplace who has elected to self insure their workers compensation insurance. When an injury happens, you need to:

  • Make contact with your manager to report your workplace injury
  • Either you, a colleague or a person from your employer notifies EML of your injury via phone or claim form
  • We will nominate a case manager to help you with your claim
  • We will contact you within 3 business days to provide support and advise you of next steps.
  • We will work with your employer to ensure a recovery and return to work plan is developed to facilitate your return to health and work.

If you are injured in the course of your employment you can lodge a claim by completing one of the below claim forms:

ACT Government
 Employees of the Australian Capital Territory Public Service (ACTPS)

Pacific National
Employees of Pacific National

Medibank
Employees of Medibank
 

Claim lodgement

Send completed claim forms to:
GPO Box 805 Canberra ACT 2601

ACT Government: [email protected]
Pacific National: [email protected]
Medibank: [email protected]

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 27 August 2025
  • 09:30 – 11:30
  • Virtual

Introduction to workers compensation & injury management

Gain a comprehensive understanding of the vital role Occupational Rehabilitation Providers play across Australia. This course explores the positive impact these providers have on workplace injury schemes, including the financial and operational benefits they deliver. Participants will also learn about the key differences in service delivery and regulations across various states and territories, equipping them with the knowledge to navigate and apply best practices nationwide
Host : Procare
  • 12 August 2025
  • 09:30 - 11:30
  • Virtual

Advanced worker compensation masterclass – Key barriers and motivators for success during eligibility

Listen to experts in Workers Compensation, Injury Management, and Claim Investigations as they cover important aspects that improve compliance, reduce the risk of time lost, improve engagement with injured workers and assist you to present evidence and information during the claim eligibility phase.
Host : EML
  • 16 September 2025
  • 09:30 - 10:30
  • Virtual

Complex case management: dispute management

Build confidence in managing adverse claims decisions. This course equips you with practical skills to prepare for and communicate tough decisions, de-escalate challenging situations, and rebuild trust when decisions are overturned. Ideal for professionals seeking to enhance their claims management approach with empathy and effectiveness.
Host : Procare

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 30 September 2025
  • 09:30 - 11:00
  • Virtual

Managing external workplace aggression and violence

This interactive training empowers participants to manage external aggression and violence in the workplace. It covers early warning signs, prevention strategies, and coordinated incident response, all through a legally informed and trauma-aware lens. Participants will explore case studies, apply psychosocial hazard management, and develop safety-focused policies. The course also highlights post-incident support, crisis communication, and fostering a culture of safety and wellbeing.
Host : Pinnacle Rehab
  • 2 July 2025
  • 09:30 - 12:00
  • Virtual

Managing non work related injuries in the workplace

Nearly half of the population are estimated to have one or more chronic health conditions, and injuries are a leading cause of disease burden and death in Australia. This session provides practical, ethical and best-practice guiding principles for Australian businesses in managing non-work related injury and illness in the workplace.
Host : PHSA
  • 17 September 2025
  • 09:30 - 11:00
  • Virtual

Vicarious trauma – leader session

Ideal for team leaders, managers, and HR professionals who regularly engage with trauma-related material. Join our interactive training session to learn techniques to recognise and respond to vicarious trauma in the workplace. Discover leadership support strategies and equip yourself with proactive and supportive methods to foster a healthier workplace culture.
Host : Pinnacle Rehab

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 23 September 2025
  • 09:00 - 16:00
  • Virtual

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Recovre
  • 26 August 2025
  • 09:30 - 11:30
  • Virtual

Effectively utilising health professionals to improve return to work outcomes

Build stronger RTW outcomes through health professional collaboration. Gain a clear understanding of the roles and specialties of health professionals in Return to Work (RTW) planning. Learn how to communicate effectively, develop tailored RTW/RAW plans, and navigate common challenges. This course equips you with practical strategies and communication tools to foster productive partnerships and ensure successful, individualised outcomes.
Host : PHSA
  • 6 August 2025
  • 09:30 - 11:00
  • Virtual

Complex case management – return to work planning

This session provides valuable information and practical strategies for the effective management of complex workers compensation claims. Despite complexity, positive return to work outcomes can be achieved if the employer/Manager is equipped with effective tools for managing barriers and supporting recovery in the workplace.
Host : PHSA

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 5 August 2025
  • 09:30 - 11:30
  • Virtual

Mentally healthy workplaces for executives and decision makers

This workshop equips executives and leaders with strategies to manage stress, prevent burnout, navigate decision fatigue, and foster workplace wellbeing—ensuring sustainable leadership while addressing challenges like moral injury and loneliness.
Host : Pychologoical Safety Australia
  • 22 September 2025
  • 09:30 - 11:30
  • Virtual

Leading through critical incidents

Gain the confidence, skills, and knowledge to effectively manage and support leaders and employees following a critical workplace incident.
Host : AP Psychology
  • 15 July 2025
  • 09:30 – 11:00
  • Virtual

 Mental health in the workplace, and how to manage psychosocial hazards

This course deepens your understanding of mental health and psychosocial hazards, offering practical strategies for the workplace- empowering you to create a healthier, more resilient work environment. Learn to support others, apply effective techniques, and prioritise self-care.
Host : Procare
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.

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