We know making a workers compensation claim can be daunting. We’re here to make the process easier, handling all the details once your claim is lodged.
Our caring claims teams have helped over a million Australians to recover and return to work. You’ll find some of their stories on this page, as well as everything you need to help you understand the process and submit your ReturnToWorkSA claim form.
We’re ready to help – contact us in the way that suits you best.
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Resources for the claims process
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Providers and employers can use RTWSA's online services portal. Click here to access.
Have you suffered a work related injury or illness?
If you have not suffered an injury or illness, you do not need to enter the claims process.
Reporting an incident or near miss to your employer is valuable to reduce future incidents and risks occurring and may also help if anything changes in the future.
EML supports SafeWork SA in the identification of near misses and other incidents to improve the workplace and prevent future injuries and incidents.
Have you let your employer know that the injury or illness has occurred?
Notify your employer of the injury or illness as soon as practical.
If you are unable to notify your employer, someone else can do this on your behalf.
Have you had medical treatment for the injury or illness?
Does the injury or illness require medical attention?
You are not able to claim for weekly payments or medical expenses without assessment and evidence from a health practitioner.
This is your priority. Make a visit to a practitioner or hospital as required for treatment as soon as possible.
Have your injury or illness assessed, receive any medical treatment and understand the steps to recovery.
Though you can initiate a claim without medical evidence, you will need it at some point to have your claim assessed for compensation.
Are you intending to claim for weekly payments (money paid for time off work)?
Request a signed certificate of capacity from your treating health practitioner.
You will need it to receive any weekly workers compensation payment.
Are you intending to claim for medical expenses?
Request medical evidence of the injury or illness and that it was work related, as well as the costs incurred, from your treating health practitioner.
You will need supporting information to make a claim for medical expenses.
Speak to your practitioner about what other information is relevant for your claim and can be provided.
Each claim is different and information such as scans, medical bills and medical reports may eventually be added to support the claim for compensation.
If you have sought medical treatment for a work related injury or illness, you have the right to lodge a workers compensation claim.
Has a claim already been lodged for this injury or illness?
Do you want to lodge a claim for compensation for medical expenses and/or for weekly compensation payments?
While you have a right to make a claim, the choice is yours.
When you have been injured or become ill, entering the claims process ensures you are getting the right support in recovery.
The quickest and easiest way to progress a claim is for your employer to make the claim online through the ReturnToWorkSA online lodgement portal.
Notify your employer that you want to lodge a claim for compensation.
If your employer is unable to make a claim on your behalf you can contact EML on 1800 688 825 . (Callback available) to make a claim.
Documents may be needed to support the claim.
Certificates of capacity, medical certificates and other medical evidence may be requested to complete the claim.
Your health is the most important thing. If your claim is accepted, you can be reimbursed for the reasonable costs of treatment.
See medical practitioners as required to treat your injury or illness and keep all relevant medical documentation in this time.
After the claim has been lodged, EML will contact both the worker and employer within two business days and may ask for more information from you.
Your claim is assessed by our dedicated team at EML as to whether it is eligible for workers compensation in line with the legislation. Wherever possible, EML will aim to determine claims within ten business days.
If there are no further queries, EML will let you know that the claim has been accepted.
If further queries or investigation is required beyond the ten business day expectation, you will be offered interim benefits whilst the claims decision is made.
If you require further support with your recovery and return to work, a claims specialist will be assigned within two business days.
Browse our training across workers compensation, health and safety, return to work and mental health.
Browse our training across workers compensation, health and safety, return to work and mental health.
Browse our training across workers compensation, health and safety, return to work and mental health.
Browse our training across workers compensation, health and safety, return to work and mental health.
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.
