At EML, we’re proud to recognise the individuals and teams whose innovation, leadership, and dedication are shaping the future of personal injury and workers’ compensation.
Their selection as finalists in the 2025 PIEF Awards highlights how our people are driving change across the industry – from ground-breaking research collaborations to transformative workplace programs, and from inspiring leadership to system-wide contributions.
Mental Health White Paper team
Our Mental Health White Paper, developed in collaboration with Monash University’s Healthy Working Lives Research Group and Finity, represents a transformative moment in how workplace mental health is understood and addressed across Australia.
Through meticulous coordination, strategic vision, and deep subject matter expertise, the project team played a pivotal role in bringing our paper to life.
Already, we are seeing how the white paper is prompting change and discussion on mental health in the workplace, driving innovation and investment to improve industry standards.
Recovery Pathways team
In July 2024, with funding from the Mutual Benefits Program, our Nominal Insurer (NI) business launched the Recovery Pathways pilot an innovative solution designed to address the rising incidence and expense of challenging psychological injury claims.
Today, our team of Recovery Pathways Specialists are making a positive difference in workplaces across NSW by helping workers access treatment and supporting conflict resolution with all stakeholders involved in a claim.
Outstanding leadership - Laura Martin
With over 25 years in workers compensation and personal injury management, Laura Martin is an exemplary leader who has been a linchpin to our success in Victoria.
As Program & Change Manager at EML, she has led transformative initiatives such as the design and implementation of the Mobile Case Management (MCM) and Recovery Case Management (RCM) programs, earning industry-wide recognition including the WorkSafe Award for Excellence.
Outstanding leadership - Matthew Vickers
Joining EML in 2016, Matthew Vickers passionately advocates for front line claims professionals with a deep commitment to developing people both personally and professionally.
As the General Manager SME & Speciality at EML, Matthew leads the small and medium employer and specialty claims portfolio, under a service provider arrangement with icare as well as some of the broader EML Support Services, including Customer Care, Business Performance, and Actuarial Services.
John Walsh Memorial Award for Outstanding Contribution by an Individual - Mark Coyne
Mark spent 10 years as EML Group’s CEO, doubling the business’s size and expanding it into new personal injury markets. He is now Executive Director, continuing to guide strategic claims management across some of the country’s largest and most complex personal injury schemes.
His leadership and influence have reshaped how schemes operate, claims teams are supported, and recovery is delivered. He collaborates with insurers, unions and government to ensure alignment and a shared purpose in a complex sector.
At EML, he’s also known for something less common in leadership: knowing everyone’s names, understanding their roles, and ensuring they know their work matters.
