When people think about careers in insurance, technology is not the first thing that comes to mind.
But at EML Group, technology is helping shape the future of personal injury claims management and creating career opportunities that many people may not expect.
Behind the systems used by many of our case managers is an in-house technology team of more than 100 specialists. From software developers and data scientists to cyber security specialists, AI and machine learning engineers, and product managers, they are designing, building and supporting technology that empower our claims experts to help people recover from injury and return to work.
A technology team with real claims experience
What makes EML different is that many of the people building our technology have firsthand experience of the industry it supports.
Some started their careers as case managers. Others have worked closely with claims operations, underwriting, or regulatory environments. Our technologists also work closely with our teams on the ground to ensure the tools we develop reflect the realities of managing personal injury claims, and the needs of the people who use it.
We develop our own applications in-house, so Technology at EML is like a little software company. Many in our team started as case managers and they're now building applications for a complex and highly regulated environment.
Rather than purchasing and adapting off-the-shelf systems, we build our own technology. That exposes our team to emerging technologies while solving real industry challenges.
Building careers alongside technology
Many employees have moved between disciplines, developed new technical capabilities, or transitioned into entirely different careers within the organisation.
Developing our people is something we actively invest in. Our technology team is proof of what's possible when people are given opportunities to learn new skills and explore new careers.
Our growing technology team includes experienced professionals with decades of experience alongside people who are just beginning their careers.
This investment reflects our broader commitment to developing future skills and supporting career progression to create opportunities that align with both individual ambitions and the organisation’s long-term growth.
Meaningful technology, built in Australia
By developing our applications in-house, we are creating and keeping highly specialised technology roles here in Australia and building solutions designed specifically for the Australian personal injury market.
Our people create tools with built-in controls anchored in legislation to simplify decision-making and reduce administrative effort, improving the claims experience for both employees and injured people.
Investing in the future
Technology continues to play an important role in personal injury claims management, which is why we continue to invest in new capabilities and the people behind them.
Embracing new technologies early helps us stay competitive while creating opportunities for our workforce to continue growing their skills and careers over time.
More than a career in claims management
With everything we do, we help people get their lives back. Backed by decades of software development experience, we continue to evolve alongside technology, investing in new capabilities, solving complex challenges, and creating opportunities for individuals to build careers that grow with us.
Every solution we develop is designed to give our case managers more time to support recovery and return to work and life.
Explore career opportunities with us Careers at EML – Make a difference every day
This material has been prepared for general information only. It has not been prepared for any person’s individual circumstances and is not intended to be legal, medical or workplace health and safety advice. The EML Group* takes no responsibility for the accuracy, currency, reliability and correctness of any information included in the material provided.
