Leading a team through change calls for clarity, confidence, and a deep understanding of how people respond when their world shifts. This workshop explores practical ways to guide others with steadiness, empathy, and purpose during periods of uncertainty. Participants will discover how to communicate direction, maintain trust, and keep momentum even when circumstances evolve rapidly. The session equips leaders with adaptable strategies that help teams stay engaged, resilient, and ready for what comes next.

​This session equips participants with practical strategies to manage challenging interactions effectively. Learn how communication style, tone, and non-verbal cues influence outcomes, and explore techniques to understand the drivers behind distressed behaviour. Gain skills in evidence-based defusing strategies, respectful assertiveness, and collaborative problem-solving. Discover when to pause or take breaks, maintain boundaries while validating feelings, and avoid language that escalates tension. The session also covers safety steps for situations that cannot be defused and emphasises self-care and support following difficult encounters. 

Psychosocial risks affect everyone – from workload and stress to team dynamics and workplace culture. This session explains what they are, why they matter, and how they impact individuals, teams, and organisations. Participants will gain practical insights into identifying psychosocial risks and the role they play in creating a healthier, safer, and more supportive workplace.

This session builds leaders’ knowledge and confidence to support and protect the psychological health and safety of their teams and themselves. Participants will explore practical, proactive strategies for addressing mental health and wellbeing with team members, while engaging in open discussion and reflection. The session provides a safe, supportive space to share experiences, challenges and opportunities in creating and leading psychologically healthy and safe workplaces.

Without effective emergency planning, organisations can be exposed to significant risk. This session, delivered by a WHS expert from PHSA, provides practical guidance on developing and implementing emergency plans for both internal and external hazards. Participants will learn how to respond to critical incidents relevant to their workplace and how to prepare and train their workforce to respond confidently and effectively.