Claims

Lodge a new claim

A successful claims process

If you’ve been injured at work and are ready to get started with your Comcare workers compensation claim, we are  here to make it easy.

With over a million people guided through the claims process and returned to work, we know how best to help.

This page tells you everything you need to get started with your claim – plus real stories and experiences from people who’ve been where you are. If you have questions, we’re ready to help. Connect with us in whatever way works best.

Get Started

Our support is tailored to your needs

Making a claim

Click here to get started

Support for claims

Resources for the claims process

Support for recovery

Get the care you need

When an injury occurs

EML are appointed as the claims manager for your workplace who has elected to self insure their workers compensation insurance. When an injury happens, you need to:

  • Make contact with your manager to report your workplace injury
  • Either you, a colleague or a person from your employer notifies EML of your injury via phone or claim form
  • We will nominate a case manager to help you with your claim
  • We will contact you within 3 business days to provide support and advise you of next steps.
  • We will work with your employer to ensure a recovery and return to work plan is developed to facilitate your return to health and work.

If you are injured in the course of your employment you can lodge a claim by completing one of the below claim forms:

ACT Government
 Employees of the Australian Capital Territory Public Service (ACTPS)

Pacific National
Employees of Pacific National

Medibank
Employees of Medibank
 

Claim lodgement

Send completed claim forms to:
GPO Box 805 Canberra ACT 2601

ACT Government: ACTG@eml.com.au
Pacific National: PN@eml.com.au
Medibank: medibankselfinsurance@eml.com.au

Training

Customised and flexible learning for workplace peace of mind

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 12 March 2026
  • 9:30am-10:30am
  • Virtual

Workers compensation: National updates and insights

This session is designed to provide employers with an update on current issues impacting workers compensation schemes, the latest trends, external factors and legal implications, and the expected implications of these issues for employers across the jurisdictional Workers Compensation schemes of SA, NSW and VIC.
Host : Internal

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 24 March 2026
  • 12.00pm-13:00pm
  • Virtual

Mind the gap: Five practical fixes to close psychosocial compliance gaps

With psychosocial safety regulations now established across Australia, we have a clearer picture of what regulators expect from organisations. Non-compliance not only puts workers’ mental health at risk but also exposes organisations to significant financial, legal, operational, and reputational consequences. Discover how to comply with psychosocial safety regulations and protect your people.
Host : FlourishDX
  • 17 March 2026
  • 9:30am - 11:30am
  • Virtual

The injury conversation: Getting it right from the first moment

The first conversation after an injury sets the tone for the whole claim. When handled poorly, it leads to disengagement, mistrust, and long durations. This session equips leaders with the words, presence, and timing to start the process well – protecting both the worker’s wellbeing and the business.
Host : Lysander
  • 19 February 2026
  • 9:30am - 11:00am
  • Virtual

Understanding common musculoskeletal injuries and rehabilitation

This session explores the most common musculoskeletal injuries affecting today’s workforce. We break down what these injuries are, how they occur, the factors that contribute to them, and practical strategies to prevent or reduce recurrence.
Host : IPAR

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 18 March 2026
  • 09:00am - 16.00pm
  • Face to face

Role of the return to work coordinator – VIC

This 2-day training workshop, conducted in Melbourne Victoria and endorsed by WorkSafe Victoria, empowers RTW Coordinators with vital tools to effectively manage return to work processes in accordance with legislation and injury management principles. Participants will engage with content to learn how to facilitate safe and sustainable return to work plans under the WIRC Act 2013. A WorkSafe VIC endorsed Certificate will be provided upon full participation in the RTWC training.
Host : Workplace Interventions
  • 26 February 2026
  • 9:30am-11:00am
  • Virtual

Engaging effectively with health professionals to improve return to work outcome

This session is designed for professionals involved in return to work (RTW) programs, including Human Resources Managers, Case Managers, and Rehabilitation Coordinators. It focuses on optimising the role of health professionals in facilitating effective and sustainable RTW outcomes for employees recovering from illness or injury. Participants will explore the crucial role that health professionals play in the RTW process. This session emphasises the importance of collaborative, multidisciplinary approaches and how to leverage the expertise of health professionals to support employee recovery and reintegration into the workplace.
Host : Work Rehab
  • 18 February 2026
  • 9:30am-10:30am
  • Virtual

Best practice in injury management: Plan, act, review

This session will cover the “Plan, Act, Review” Framework and will focus on the importance of early intervention, and injury management best practices to support return to work. This session will outline the key actions needed to set claims up for success, while also highlighting common barriers and red flags to watch for. By the end of the session, participants will be equipped with a practical framework to plan, act, and review effectively when managing workplace injuries.
Host : Procare

Upcoming sessions

Browse our training across workers compensation, health and safety, return to work and mental health.

Find out more
  • 10 March 2026
  • 9:30am-11:00am
  • Virtual

Strong minds, silent battles: Women’s mental health at work

Gender shapes how we experience mental health at work – and the data tells a clear story: women carry a disproportionate share of the risk. Join Keith Govias (EML), Dr Leah Collins (Transitioning Well), Rose Evans (Bridge Street Psychology), and Thea O’Connor (Menopause at Work) as they unpack the unique challenges women face in the workplace. Discover practical strategies for employers and employees to foster support, resilience, and wellbeing together.
Host : Internal
  • 5 March 2026
  • 9:30am-11:00am
  • Virtual

Navigating change for leaders: When uncertainty is the only certainty

Change in the workplace – whether in roles, teams, or the organisation, often brings uncertainty, which can feel overwhelming and stressful. Leaders face unique challenges during these times, as change impacts them and their teams. Everyone responds differently, so understanding emotional reactions and learning practical strategies is essential. In this 1.5 hour session, Transitioning Well will help leaders support themselves and others through change, focusing on managing anxiety, worry, and stress effectively.
Host : Transitioning Well
  • 24 February 2026
  • 9:00am-4:00pm
  • F2F

Mental Health First Aid (VIC)

The Accredited Mental Health First Aid (MHFA) training tailored for workplaces, enables participants to acquire vital skills to recognise, respond, and support adults facing mental health challenges. Our facilitators bring expertise to ensure your people are well-equipped to navigate mental health challenges confidently. A MHFA endorsed certificate will be provided upon full participation in the training.
Host : Access Psychology
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The EML Group is made up of a group of companies owned and operated by a partnership between Employers Mutual Limited & The Trustee For ASWIG Management Trust ABN 23 923 166 503, to find out more information about the EML Group click here.

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