OVA in the workplace
We are committed to supporting our customers to create safer workplaces. Through our Mutual Benefits Program we have embarked on a program of work to address the challenging issue of occupational violence and aggression (OVA).
‘Work-related violence can cause both physical and psychological harm to workers and result in significant economic and social costs to them, their family, the business where they work and the wider community. Like all work health and safety risks it must be managed.’ SafeWork SA
Below you will find:
updates regarding what we have discovered through our latest research projects examining OVA
tools and resources developed to assist you and your people
articles and helpful links to provide guidance and support
links to training and other benefits we provide to support you and your workers.
If you would like further information regarding how we can support your business or joining one of our pilot programs please contact Mutual Benefits.
Creating safer workplaces
At EML, we’re committed to helping our customers prevent and manage Occupational Violence and Aggression (OVA) through the Mutual Benefits Program. We have invested in research, education, and practical tools to support safer and healthier workplaces.
OVA is a serious Work, Health and Safety issue that can cause physical and psychological harm to workers, impacting individuals and businesses.
'Work-related violence can cause both physical and psychological harm to workers and result in significant economic and social costs to them, their family, the business where they work and the wider community. Like all work health and safety risks it must be managed.' SafeWork SA
What you will find on this page
Research insights from our latest OVA focused projects
Practical tools and resources for prevention and management
Training opportunities and support programs
Helpful link and articles from trusted sources
If you would like to learn more or join one of our pilot programs, please contact the Mutual Benefits team.
Articles, resources and research relating to OVA
Preventing Workplace Violence and Aggression
This guide from SafeWork Australia provides information on preventing and responding to workplace violence and aggression, such as providing a safe physical work environment, sa…
Customer Aggression and Violence in Retail
This article from SafeWork SA breaks down the responsibilities of employers and workers regarding creating safe workplaces and how to identify and address OVA.
Beyond Blue
Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
Headspace
Headspace provides access to information and support about your mental health and wellbeing.
Lifeline
Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.
NSW workers compensation scheme reforms announced
The NSW Government has introduced reforms that will change how psychological injury claims are defined and managed in the NSW Workers Compensation Scheme. These changes will have a direct impact on employers and their workers in NSW.
70,000 in-person visits to support recovery!
Our SA mobile claims team has reached a major milestone – 70,000 face-to-face visits! The 70,000th visit was completed by Mobile Claims Specialist Simmone, who supports customers across the Limestone Coast region for EML South Australia. She met with truck driver Adrian and his GP, supporting his recovery from a shoulder tear and bursitis after a fall at work.
Partnering with TMF and emergency services in workers compensation for 20 years
In 2025 we recognise a significant milestone for our Insurance for NSW (IfNSW) business unit: 20 years of dedicated support for the Treasury Managed Fund (TMF) Scheme. From a small team that quickly grew to 100 people operating from a building still under construction, to a mature portfolio servicing over 50% of the TMF Scheme, EML Group’s journey is one of resilience, innovation and partnership.
Mutual Benefits Program Annual Report Release
We’re proud to launch the FY25 Mutual Benefits Annual Report – highlighting a year of bold investments, strategic partnerships, and meaningful outcomes for our members and customers
New Psychological Health Regulations go live in Victoria
New psychological health regulations came into effect in Victoria on 1 December, which outline obligations for Victorian employers to address psychosocial hazards in the workplace.
EML shines at the 2025 PIEF Awards with three winners
On Monday 27 October, we celebrated the incredible achievements across the personal injury industry at the Personal Injury Education Foundation 2025 Excellence in Personal Injury & Disability Management Awards.
