EML’s Police & Ambulance Bondi Attack Response Leadership Team has been named a finalist in the Collaboration in Injury & Disability Management category at the 2026 PIEF Excellence in Personal Injury and Disability Management Awards.
The nomination recognises the team’s work with NSW Police Force (NSWPF) and NSW Ambulance (NSWA) following the Bondi critical incident, helping affected emergency services workers access care and treatment during an exceptionally challenging time.
Being a finalist at the PIEF Awards is a credit to our incredible team, who adapted and mobilised immediate support and treatment approvals to emergency services workers following the attack in Bondi last year.
Through our Insurance for NSW (IfNSW) business, EML has supported frontline workers for more than 20 years, including over 15 years supporting NSWPF and, more recently, NSWA. That experience has helped shape a specialised approach to supporting emergency services workers through complex and traumatic events. In the hours and days following the attack, EML worked with agency leaders to rapidly assess claims, connect workers with treatment and coordinate support services. Early intervention and close communication between all parties helped ensure workers could focus on their recovery while agencies remained focused on their operational response.
A key feature of the response was the partnership between EML, NSWPF and NSWA. By aligning welfare, recovery and claims support activities, the organisations reduced duplicate contact with affected workers and delivered a more coordinated experience during a period of significant uncertainty and urgency.
Camilla Cooper, Head of Claims, IfNSW, said the recognition reflects the dedication and expertise of everyone involved.
This is a testament to the expertise and commitment that our people demonstrate every day. Our close relationship with agencies allows us to manage extraordinary events that require organisations to come together quickly, decisively and with a shared focus on supporting those affected.
Neven Y, Manager, IfNSW, said compassion and care underpinned every decision made throughout the response.
We’re driven by compassion. At the heart of our response were the people impacted by this tragedy, and our focus was on ensuring injured workers and their families received the care, guidance and support they needed during an unprecedented time. This achievement highlights the power of collaboration and the unwavering commitment of our people to make a meaningful difference for emergency services workers and their families
The recognition acknowledges the collective effort of EML claims staff, NSWPF and NSWA, who came together to support emergency services personnel following one of the most significant incidents in recent Australian history.
